Rated 4.0 out of 5 by 318
Rated 5.0 out of 5.0 by jaghaed Average service but excellent breakfast
I will start by stating that the Hotel staff is very helpful.
The main problem we have experienced is the lack of phone service by hotel staff. We returned to our room to find it unlocked, left open by the cleaning staff. Moreover, we were 4 in the room and were given only 2 sets of towels. When we tried contacting the hotel staff by phone, no one answered, even after 15 minutes.
The breakfast is great with a large variety of food fit for everyone needs. The hotel was very friendly providing a breakfast in a bag for our early checkout morning hour.
When arriving by car, consider parking outside, not in the underground park under the Hotel. The hotel does not refund or provide any discount for it.
26 August 2014
Rated 3.0 out of 5.0 Feedback
I have 2 comments:
1. Although I have ordered (and I have a formal conformation for this) 1 room for 2 adults plus 2 kids, while I was checked in they didn't know about it. The first night they didn't have baby bed for us so we slept all together in one bed.
2. The room was clean and comfort, however the overall Cleanliness of the hotel is quite poor (specially the floors corridors)
Besides all was fine and comfort.
24 August 2014
Rated 2.0 out of 5.0 by Tany hmm....
It's my second time experience to stay hear andI stayed one night at IHG member floor.
The hotel is well showing "priority" for IHG member, like check-in counter and room floor, but I really did not feel the priority as "IHG Elite" .
I also could not have rewards club points.(i forgot to claim, also).
So I can recommend the hotel to tour package stay and IHG members for comfortable stay,
but would not recommend to IHG Elite.....
23 August 2014