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Rated 3.9 out of 5 by 356 reviewers.
Rated 5.0 out of 5.0 by Average service but excellent breakfast I will start by stating that the Hotel staff is very helpful. The main problem we have experienced is the lack of phone service by hotel staff. We returned to our room to find it unlocked, left open by the cleaning staff. Moreover, we were 4 in the room and were given only 2 sets of towels. When we tried contacting the hotel staff by phone, no one answered, even after 15 minutes. The breakfast is great with a large variety of food fit for everyone needs. The hotel was very friendly providing a breakfast in a bag for our early checkout morning hour. When arriving by car, consider parking outside, not in the underground park under the Hotel. The hotel does not refund or provide any discount for it. 26 August 2014
Rated 3.0 out of 5.0 Feedback Hi, I have 2 comments: 1. Although I have ordered (and I have a formal conformation for this) 1 room for 2 adults plus 2 kids, while I was checked in they didn't know about it. The first night they didn't have baby bed for us so we slept all together in one bed. 2. The room was clean and comfort, however the overall Cleanliness of the hotel is quite poor (specially the floors corridors) Besides all was fine and comfort. Regards Haim 24 August 2014
Rated 2.0 out of 5.0 by hmm.... It's my second time experience to stay hear andI stayed one night at IHG member floor. The hotel is well showing "priority" for IHG member, like check-in counter and room floor, but I really did not feel the priority as "IHG Elite" . I also could not have rewards club points.(i forgot to claim, also). So I can recommend the hotel to tour package stay and IHG members for comfortable stay, but would not recommend to IHG Elite..... 23 August 2014
Rated 4.0 out of 5.0 by Good location, but... Great location if you want to see the "Deutsches Museum" and the Town. The hotel was very busy with check in and out. Had to wait for my room. Staff looked overwhelmed by the amount of guests arriving. Breakfast a mess, not enough tables. IT staff great, Mr. Schiffer sorted my internet connection out. 22 August 2014
Rated 2.0 out of 5.0 by Double billed We reserved this room with our Holiday Inn reward points, yet a room charge is on our credit card. At checkout we were told that since our room was paid for with reward points, and we owed nothing, there was no paper receipt. While emails to the hotel have gone unanswered, Holiday inn rewards customer service, confirmed we were actually billed for a room, and is currently requesting a correction / credit from the hotel. Otherwise, very convenient hotel, in same complex as train, and our room had great view of the city. Before our arrival the reservation specialist was very helpful. 21 August 2014
Rated 2.0 out of 5.0 by schlechter Schlaf durch hohe Lärmbelästigung kann dieses Hotel leider nicht weiterempfehlen, da ich wegen der hohen Lärmbelästigungen so gut wie nicht schlafen konnte. 20 August 2014
Rated 2.0 out of 5.0 by no comment only good location! Location only,no other words.Too many people at the reception but only a few staff. 20 August 2014
Rated 3.0 out of 5.0 by Problematisch Personal gut eingestellt, aber nicht aufgestellt. Am Wochenende z.T. nur eine Mitarbeiterin an der Rezeption, Wartezeiten bis zu 30 Min. Beim teuren Frühstücksbuffet am Wochenende trotz zweier lächelnder Köche kein Omelette möglich, nur vertrocknende Spiegeleier. Nur schwer zu ertragen sind Hotelgäste aus dem nahen Osten in großer Zahl, die in der Eingangslounge nackte Füße auf die Beistelltische legen, vom Hotelpersonal toleriert, mit kinderreichen Familien, die eine Nachtruhe auch weit nach Mitternacht nicht kennen. 19 August 2014
Rated 3.0 out of 5.0 by Lautes Freizeithotel Das Hotel ist sehr gut gelegen (Anbindung an öff. Verkehr perfekt direkt "im Haus", Autobahn akzeptabel) und bietet ein Parking zu durchschnittlichem Preis. Das Zimmer könnte renoviert werden. Fenster sind nur zu kippen und nicht vollständig zu öffnen. Da das Hotel während meines Aufenthaltes von mehreren ausländischen Reisegruppen besucht war kam es zu sehr hoher Geräuschbelästigung ausserhalb des Zimmers und es war in den öffentlichen Bereichen fast übervoll... Alles in allem suche ich nächstes Mal ein anderes Hotel in München und nehme weitere Wege oder eine andere Hotelkette in Anspruch. Vorsicht: sehr teures Frühstück! 18 August 2014
Rated 1.0 out of 5.0 by The worst hotel I ever stayed in Unfortunately, II faced several issues started from; 1-the welcome as IHG gold members where they show unrespect to the family by offering only drink for the member only? What a management. 2-calling the front desk for more than 18 minutes without answering where I got two different excuses one we are busy the other answer we have a telephone system issue. What a management. 3- keep blocking amounts to my credit card with none realistic excuses like we face poor customers who running without paying which I cannot believe. 4-Wrong information about my room rate. 5- No bellboy services in the hotel. 6- No one answers the calls either reception or front disk. My advise to any traveler not to stay in this hotel what so ever. 18 August 2014
Rated 4.0 out of 5.0 by Good Service This is a good and comfortable hotel, very centralized. 15 August 2014
Rated 5.0 out of 5.0 by Perfect Munich stay! This property is so easy to get to from the airport. One simple train ride. Then to get to town, a lovely walk across the river or a train to ANYWHERE you want to go. Clean, comfortable, quite and a homey place to stay. A great value in a gray city in a great Region...... Ahh Bavaria... 15 August 2014
Rated 2.0 out of 5.0 by Good service, reasonable prices. -The hotel is very well located - in the very same building with S-bahn and U-bahn stations, close to Deutsch Museum, etc. -The standard room is small. -The width of the beds is unacceptable small. (For a well known hotel network like yours the bed width should be at least 1.60m (or 2x80 cm.) -A better implementation of non-smoking areas would be recommended. 15 August 2014
Rated 3.0 out of 5.0 by Completely under staffed. Long lines at check in and out. Room not ready at check in. Only had one day there and didn't get into room till after 4. Took several calls until front desk when needing assistance. No one at baggage storage to give me my luggage. Almost missed my train after waiting 30 minutes to retrieve. Frustrating stay. Staff was courteous but completely in over their head. 15 August 2014
Rated 5.0 out of 5.0 by Familien Städtereise Tolles Hotel in super Lage. Auf Grund der Zimmergröße bestens geeignet für Familien 14 August 2014
Rated 3.0 out of 5.0 by POOR INTERNET AVAILABILITY See comment made on pervious pages. Your survey is too long 14 August 2014
Rated 5.0 out of 5.0 by Location I loved the location as it is in the city center, i also was amazed by the staff attidude.They were very polite 11 August 2014
Rated 5.0 out of 5.0 by zu empfehlen Alles okay, komme gerne wieder und kann das Hotel empfehlen 03 August 2014
Rated 4.0 out of 5.0 by Faires Preis/Leistungsverhältnis Gutes Hotel in zentraler Lage. Zimmer mit Verbindungstür für Familien ideal. 02 August 2014
Rated 4.0 out of 5.0 by Comfortable stay, will come again Good hotel in a good area, very comfortable and so convenient for the S Bahn. Free WIFI makes a big difference. 02 August 2014
Rated 4.0 out of 5.0 by good service but........ overall we were happy with our stay at this hotel. Staff is helpful, polite and professional. Still on our last day internet connection fell down, we had to wait more than 1hr, much far away than the 20mins promise that the management promises to solve all problems. we ate twice at your restaurant. On one ocasion we ordered salmon. The food was good but the portion i believe was less than 150 grams at a price of €16.95 ! 02 August 2014
Rated 5.0 out of 5.0 by Great location - quiet area, and walking distance to old town Easy access to the station and frequent train service to the airport. 31 July 2014
Rated 4.0 out of 5.0 by Gute Lage zentrale Lage, gute Anbindung an öffentlichen Nahverkehr. Großes Business-Hotel mit vielen (lauten) Gästen. Lobby-Rezeption ist für Check-In/Out viel zu klein und unübersichtlich, da mit Bar, Konferenzbereich und Restaurant direkt verbunden. Zimmer leider etwas klein um sich länger wohlzufühlen. 30 July 2014
Rated 5.0 out of 5.0 by Munich City Center Hotel While from the outside the hotel does not appear to be the most modern in the world the inside is a whole different story. Even though there were quite a number of arrivals at the same time I arrived my check-in was quick and easy aided by my IHG preferred check-in ability. The room was really superb. Very clean and well thought out. Slept very well, too. The lobby and other common areas were spotless and pleasant even though the hotel seemed to have a pretty full house. And, the staff was very friendly and professional. Really a very pleasant stay. 30 July 2014
Rated 4.0 out of 5.0 by cercano al centro no hay interneth es de pago , en el 90% de los hoteles ofrecen wifi gratis 29 July 2014
Rated 4.0 out of 5.0 by good hotel for the money We recently stayed 3 nights at this hotel. VERY convenient to Rosenheimer Platz and the S-Ban... we used this station every day to get around the city and also to/from the airport. Hotel is about a 15 min walk to Marienplatz,. Hotel was clean, in a safe area. I'd stay again. 27 July 2014
Rated 5.0 out of 5.0 by 为何没有积分 为何我做了各种调查却没有积分???酒店服务态度非常好,酒店设施也不错,位置比较好。离玛利亚广场很近。步行就5分钟。 27 July 2014
Rated 5.0 out of 5.0 by Zentrale Lage in München Immer wieder übernachte ich gerne in diesem Hotel. Ich schätze die Freundlichkeit des Personals. 25 July 2014
Rated 2.0 out of 5.0 by zentral Im Rahmen einer Konferenz besuchte ich das Hotel. Leider war das Zimmer, welches uns bereitgestellt wurde recht alt und hat vom Design her keine Ähnlichkeit mit den Zimmern auf der Homepage. Dies sollte vor der Buchung klar sein. Für diesen Preis erwarte ich etwas mehr Komfort und keinen Föhn in der Schublade unter dem Fernseher! 25 July 2014
Rated 5.0 out of 5.0 by Weekend in Mumich Ideal location in the city center, beautiful view from the upper floors. Extremely quality breakfast is served in the restaurant with a convenient terrace. Large enough pool. All high quality in terms of the brand Holiday Inn. So friendly and pleasant staff! 25 July 2014
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