Rated 4.2 out of 5 by 928
Rated 3.0 out of 5.0 by RickyIML Big, impersonal hotel, that overcharged us – but has some good points
We stayed in a high-floor room with breakfast at this very typical IHG Holiday Inn. That’s what we got: a quiet, comfortable but fairly small and basic room for the price – and an excellent breakfast – great variety, good quality, plentiful – albeit in a frenetic self-service setting. It’s also connected, with a short undercover walk, to Munich’s amazing high-speed public transportation. Great! The WiFi is not very good - especially when everyone is trying to use it. Plug in an Ethernet cable in your room and it's better - but not much.
Now the bad points! You queue, queue and queue to get to reception at virtually all times. So check-in, check-out, or a simple question, and you simply have to stand in line and wait. It’s chronically understaffed and so busy at times you have to fight to dodge luggage and people to get from the elevators out of the hotel. The staff are very helpful and friendly, as you would expect and get with all IHG staff – when you get to them. When we pre-paid for our room before we arrived, we were unfortunately overcharged. I spent a great deal of time queuing to see and speak to two duty managers, over 2 days, to try and resolve the issue. Although the hotel agreed that they had made a mistake, we were unable to agree a satisfactory way forward.
I think that this Hotel is over-stretched, under-resourced and not very well managed. A pity, because it has potentially a lot going for it.
June 28, 2016
Rated 4.0 out of 5.0 by Uuuuwe Sehr freundliches Personal
Das Personal war in allen Bereichen, wie gewohnt, sehr freundlich und hilfsbereit.
Einziger kleiner Nachteil, das Zimmer könnte etwas größer sein.
June 21, 2016
Rated 5.0 out of 5.0 by TravelThe World Lovely hotel in the center of Munich
I enjoyed my stay at this hotel and definitely would recommend it to others.
My only reservation about the guest room is that the safe was too small to store a 13" laptop. It is big enough to store documents or a tablet.
The guest room was comfortable, clean and view from the top floors is beautiful.
Breakfast was excellent and the selection of food items was great.
The hotel location is great - a short walking distance (10-15 minutes) from the city center.
June 20, 2016