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Rated 3.5 out of 5 by 73 reviewers.
Rated 2.0 out of 5.0 by Older Property in need of Renovation This hotel looked at least 20 years old and looked like it has not been updated or renovated at all. The furniture was dated, the room was poorly lit, and there was torn/peeling wallpaper in various ares of the hotel. There was also a party in one of the downstairs areas near the lobby/front desk with extremely loud music. 14 August 2014
Rated 5.0 out of 5.0 by Nice stay We may have caught this facility at the right time, hotel was quiet, not many guests. Beds were comfortable, rooms were clean. Nice hotel. 12 August 2014
Rated 3.0 out of 5.0 by Convenient location Hotel is okay. A notice in the rooms ask to re-use the towels, however, there are no towel bars to hang the towels up after use! The restaurant is always dark and dreary! Not enviting for breakfast. Our agreement when making the reservations was a refrigerator and microwave in our rooms but we always have to nag for refrigerator and still have not gotten a microwave. The refrigerators just freeze everything even on the lowest settings. Not happy with overall stay. 12 August 2014
Rated 1.0 out of 5.0 by internet issues I stayed here 7/21 and 7/23. The internet wasn't working the 1st night, they told me they would restart the router and it did end up working, i was booted off a serveral times but was able to get work done. The next visit the same issue. When i went to the desk they told me they just reset it, as i walked away theu yelled back that they fixed the 1st floor not mine and the would reset my floor. The girl then told me that many guests find if they bring their laptop to the lobby and connect there that the connection will stay as they go back to their room. Why wouldn't they fix the issue since employees are aware of it, if they are suggesting work arounds to the guests. I won't be staying here again 09 August 2014
Rated 5.0 out of 5.0 by great service The staff that I dealt with were very helpful and pleasant. The restaurant staff went out of their way to be helpful. They were friendly and pleasant to deal wtih. If I am in the area again I will definitely stay at the Holiday Inn Utica. I liked the security at the hotel too. It made me feel safe. 04 August 2014
Rated 1.0 out of 5.0 by Great food food was great and the shutle service was excellent 29 July 2014
Rated 3.0 out of 5.0 by Average Hotel was pretty average. Internet was down for two days and staff had conflicting stories about the reasoning. Room was clean but door would stick so I would have to make sure that it latched each time I closed the door. Breakfast was good but restaurant only had one waitress tending to several tables which made service quite slow. 28 July 2014
Rated 5.0 out of 5.0 by Excellent Staff 1st shift Hispanic female remembered my name on return visit. PM Bartender was a pleasant person to speak to at dinner. She wore glasses and is finishing her master's degree. Good for her. Morning breakfast female, very courteous person. Wish I could remember the names, but see you the week of August 11. 27 July 2014
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We are excited to announce that this property completed an extensive renovation on 06/01/2013. In an effort to ensure that our guests have access to the most relevant reviews we have removed any reviews posted prior to the completion of this renovation. IHG has not in any way considered the rating of individual reviews, all reviews were removed prior to the date listed above to ensure that our guests have the most up to date, unbiased reviews from real guests who have completed a stay at our newly renovated property.