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Rated 4.3 out of 5 by 282 reviewers.
Rated 4.0 out of 5.0 by Great, As Long As You Stay Away From The Restaurant! I went to the hotel restaurant for dinner on Monday 12/9. There was one other table of about 8 people that was already getting their checks and leaving when I arrived, so I was the only person for the majority of the time. The bartender/waiter checked on me once after 5 minutes of waiting to get me a diet soda and take my order. After 45 minutes of waiting for my food and never being checked on for a drink refill, the waiter came over and told me that he, the kitchen staff and hotel manager could not find the cook to make my food. I pointed at the chef sitting at a booth in the back corner of the dining room and asked "is that him?" At this point everyone started shouting at each other about the whole incident and I just got up and walked out without anyone ever saying anything to me or apologizing. I told the front desk about what happened and they did not seem to care, and nothing further was done. I didn't bother going back for the rest of the week and took my business elsewhere for breakfast, lunch, and dinner. This was the most appalling service I have ever experienced in a restaurant and honestly the only time in my life that I can remember making a formal complaint about because of how disgusted I was. The rest of the stay was fine - the room was nice (by NYC shoebox room standards), the rest of the staff was nice, the price was reasonable (again by NYC shoebox room standards), and there was surprisingly good soundproofing for any hotel I've been in, which was especially nice being in NYC. 16 December 2013
Rated 5.0 out of 5.0 by Fantastic location Helpful staff and nice clean room. This hotel is close to all the major attractions and close to the subway. Great place to stay. 15 December 2013
Rated 5.0 out of 5.0 by Excellent Customer Service This was our first trip to New York and the staff at the holiday inn could not of been more courteous and helpful. Rooms are small but who is going to stay in there room when most of the attractions are right there. So glad we made Holiday Inn on 31st our choice!! 11 December 2013
Rated 5.0 out of 5.0 by Fantastic The hotel was new, modern, and clean. The staff was above and beyond friendly and helpful, especially Alma at the front desk. The rooms are larger than normal NYC hotels and the location was great, with walking distances being short for the Theater district, Times Square, etc. 09 December 2013
Rated 4.0 out of 5.0 by NY expensive Excellent location for my business trip. Pricing was too high, but it was New York in the week of the Rockefeller Tree Lighting, and all the hotels jack up their rates I guess. Internet was sporadic and kept kicking me off, and I would have to sign back on. That's irritating when you are trying to work from the room in the evening, I had similar issues last time I stayed there, I guess they can't or won't fix it. 08 December 2013
Rated 4.0 out of 5.0 by clean boutique like rooms in a convenient location I generally avoid Midtown hotels as they are too small and in cluttered areas. This property is a nice one since the rooms are new and clean, and the furniture inside is the same as what you might find at certain boutique hotels. It is also nice to be right across the street from a chocolate and wine bar (Ayza) and within walking distance of the Macy's and subway/Path stops at 34th St. 07 December 2013
Rated 4.0 out of 5.0 by Very nice stay! Knowledgeable staff met us when checking in. The location is great for seeing the sites in NYC at a reasonable price. The room was tastefully decorated. 05 December 2013
Rated 4.0 out of 5.0 by Nice and Central For a short trip very good choice. Nice staff, Central to NYC main Points of interest. Clean rooms, all you need for a pleasant stay. 05 December 2013
Rated 4.0 out of 5.0 by friendly staff Reasonable price compared to other hotels, friendly staff and good service, rooms clean but small. Location very convenient and close to all the must see attractions in Manhattan 01 December 2013
Rated 4.0 out of 5.0 by Good Overall Facilities are in fine shape with pleasant staff all around. The walls between rooms are thin so if you are unlucky enough to have a noisy neighbor, you will hear it. Would gladly stay there again. 26 November 2013
Rated 5.0 out of 5.0 by Very nice I needed to find a hotel room at the last minute. Have had great experiences at Holiday Inn stays in the past. This was the location best suited for my purposes. Excellent hotel. Very clean, quiet and everything in order. Staff very knowledgeable when posed with questions. Easy check-in and check-out process. Would definitely stay here again when in the city. 24 November 2013
Rated 4.0 out of 5.0 by A Perfectly Sensible Place to Stay Great location in Midtown near Macy's - the largest store in the world they say. A good walk to either Time Square or Union Square. I was there 8 nights for a mixture of business and leisure. My room was clean, comfortable, and big enough for my needs. The laundry service was very quick. The blind came down to shut out the light, and my room was at the back so no street noise. The bed was big, and there was a choice of pillows (hard or soft). Occasionally, you can hear your neighbours coming and going, and bizarrely through the vent in the bathroom. The bar behind the lobby is compact and there is no great drink selection. I looked at the restaurant but didn't eat there as the menu was limited. But hey, there are plenty of places to eat or drink in the area. All in all I enjoyed my stay and I would go back. 22 November 2013
Rated 4.0 out of 5.0 by comfortable bed but small room Excellent comfortable bed, great location, slow wifi and small room anyway a good stay and I'll recommend this hotel. 17 November 2013
Rated 5.0 out of 5.0 by GREAT Hotel! I was so impressed with this Holiday Inn.. I needed a hotel in NYC and this was close to my office in the City. I am so happy with the cleanliness of this place, and the staff was so helpful (they gave me a shoe repair close to the hotel- and THAT place was amazing as well). INCREDIBLE. From a Minnesota traveler on business -- I almost hate to rave this much as I do not want to share the 'secret' of this place! 11 November 2013
Rated 4.0 out of 5.0 by Great Front Desk, Room and Quiet Everything thing was above expectations and the front desk was particularly helpful and friendly. Areas to improve: The casual chair wasn't necessary and was more an obstacle than welcomed. Not a big deal, but I'd prefer to walk around w/ out it. Restaurant service is extremely poor. With few people in reasturant, we weren't checked on, orders were incomplete, milk and cereal showed up 15 min. apart. Just took too long. Refills of coffee, etc. verrrrry slow. 09 November 2013
Rated 5.0 out of 5.0 by Clean, Quick and Reasonable Great Hotel for a quick weekend in NYC. 1 Block from Penn Station and a slew of subway lines. Impressively clean and priced right. We'll be back. 07 November 2013
Rated 4.0 out of 5.0 by Good NYC hotel I stay in hotels every week and this HI with its newness is on/above par with any of the value hotels in NYC. Hotel staff is great. Location is very good as well. Staff very friendly & efficient. 06 November 2013
Rated 5.0 out of 5.0 by Fantastic Hotel Fantastic little hotel!! Clean, comfy and spacious rooms with an incredible view of the ESB! Staff were friendly and accommodating! Amazing view from the rooftop bar! Location is really convenient between 5-6th Avenue. Near all my favorite things: flower district, koreatown, wholesale shopping on 6th ave... Can't think of one bad thing to say about it. 24 October 2013
Rated 5.0 out of 5.0 by Comfortable bed Bed was comfortable, nice to have microwave and mini-fridge. I was only on the 3rd floor and other reviewers have commented about the noise from the street, but I travel with a noise machine and never heard any outside noises. Not much room to maneuver, but I understand that is typical for motels in Manhattan. Desk service very helpful. Great location.... only one block from subway station. Can't comment on restaurant or bar as I did not visit either one. 23 October 2013
Rated 5.0 out of 5.0 by Great Staff Clean Hotel I would recomend this hotel to my friends and family. It was clean, comfortable and had very friendly staff. Wilma, Bryan, Durrell were all fabulous. Especially Wilma who helped us around the subway system. Our view of the Empire State Building was incredible. The room was bigger than what I was expecting after reading so many other reviews for hotels, thought we were going to walk into a cracker box. Our room was perfect for the two of us once we unpacked. The bed was comfortable but soft. A bit too soft for us but nice just the same. Shower was roomy, sink area bit tight but we made it work. Great location to pretty much everything. We had the best time in NY and it started with checking into a great hotel!! 22 October 2013
Rated 5.0 out of 5.0 by Great hotel and great Location The Hotel staff were very attentative and friendly. The room was very very clean, stylish, welcoming and great views of Empire State building which lite up at night and different colors each night. Location was great, I was next street from Empire state building, next to Broadway and 5th ave, not too close to Time Square which was good as I did not have the noise from the streets there. There was lack of movies to watch and it needs a bar fridge to place any drinks and snacks if one feels like snacking during the night. overall great hotel and location 19 October 2013
Rated 5.0 out of 5.0 by Great Location, Impeccable Service, and Comfy Room! I stayed at this hotel just for one night but it really was a fantastic hotel! It is walking distance to a lot of shopping, restaurants, and tourist spots! The room was super clean, the bathroom was chic and modern, and the staff was incredibly friendly and accommodating! When I asked the lady at the front desk if I could have more shampoo and conditioner (me and my sister have long hair and one bottle would not be enough for both of us) she gave us four bottles of each! The staff also gladly held our bags after checkout so we could do some more sightseeing around the city. It was also great having a refrigerator and microwave in the room. It seems like so many hotels don't offer those anymore! AND, last but not least, the beds were extremely comfortable and the windows were well insulated. You could barely hear any outside noise at all! All in all this is a great hotel and I recommend it to anyone wanting to stay in Midtown! 16 October 2013
Rated 4.0 out of 5.0 by Good overall Stayed at this property for two nights while in midtown on business. The rooms are good sized and clean with minimal (if any)wear, and they give you the standard water and chocolate upon check in. The location isn't especially central to food, entertainment, etc., but there are good restaurants a few blocks north in Koreatown, and good coffee and restaurants a few blocks south. I wasn't thrilled with one of the front desk staff who told me to go outside and hail a cab when I informed him that I needed a car to the airport, but another employee (very nice female whose name I unfortunately can't remember) called a car service for me. 14 October 2013
Rated 5.0 out of 5.0 by a good place to stay excellent location . clean. comfortable you have everything that as a guest you need: microwave a fridge coffe machine good internet access 11 October 2013
Rated 4.0 out of 5.0 by Close to everything Picked hotel for its close proximity to many sites.We were able to get a North facing room with an excellent view of the Empire State Building! 09 October 2013
Rated 4.0 out of 5.0 by Great experience, except... This hotel had terrific location for me, only 1/2 block from the building where I had meetings all week. The staff was outstanding. They helped me on several occasions during my stay in ways that were out of the norm. Helping me to get color copies printed, helping me track down the computer charging chord I left at home. The food was good and the rooftop bar was fantastic, and allowed me to enjoy the nice fall weather New York was experiencing while I was there. The only negative was the internet service. I was there for 11 nights, and the internet was a problem for about 1/2 the time. Three times I had to call technical support -- and the response wasn't that quick. I was there on business, and internet connection is critical to me. To truly make this hotel outstanding -- upgrade the internet service. 30 September 2013
Rated 3.0 out of 5.0 by Internet Location, room and staff were excellent. Unfortunately the wifi left much to be desired. It was mostly slow at times unresponsive. The speed had a direct impact on my ability to get work done which was the primary purpose of the visit. Until the speed of the internet increases where it is usable will not be able to stay at this hotel again. Too bad since I really liked the hotel and it's location 23 September 2013
Rated 2.0 out of 5.0 by Not the best in IHG Group I expected much when Reading all the comments, but was disappointed from that Hotel, too expensive, no Flair, each Day different prices, cheapest Price in Internet at arrival Date, but could not change the preordered rate. No Upgrade available, 22 September 2013
Rated 5.0 out of 5.0 by Nice Hotel near all of the activities of NYC! I just generally like this hotel due to its modern feel. It is a newer hotel in NYC near Times Square, Empire State Building, MSG and numerous other spots. Since it was my first time in NYC I did a lot of exploring and could not comment on the hotel or food since I wanted to live like a New Yorker while there. King Size Bed was very comfortable along with LCD TV, Microwave and Mini-Fridge. Cost was a little steep but was due maybe to myself booking late and rooms was going fast the weekend I was there. I would recommend if anybody like newer hotels. 22 September 2013
Rated 4.0 out of 5.0 by Great Location The location was great. Elevators were fast. Showers were big. The Room was small. No shelving in bathroom to put toiletries. No place to put luggage. BUT, my biggest complaint was that it is advertised that parking is $30 a day and when we arrived we were told by parking gargage it would be $40 a day since we had a SUV. When we said something to hotel personnel they had NO IDEA about that!! We were not recognized as IHG rewards members. 21 September 2013
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