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Rated 4.3 out of 5 by 270 reviewers.
Rated 4.0 out of 5.0 by Great Stay! Stayed 2 nights at this location. The room itself was very nice and comfortable. The location is great, its actually et behind the empire state bldg. There's a cool rooftop bar with a tv and lounge type seating. 29 August 2013
Rated 3.0 out of 5.0 by Good location, but major shower issues The good: --great location, comfortable walking distance (for our group of 2 adult women and 2 teen girls) to Times Sq, The Village, and 5th Avenue stores -- and everything in between. We never once used a cab, and used the subway only a couple of times. --quiet -- our 7th floor room had no major problem with street noise, building noise, or noise from other guests --fast elevator speed The not so good, but expected: -- typical tiny NYC hotel room -- occasional long wait for elevators -- We got the pizza deal, but didn't have the pizza until our 3rd(last) night. it was undercooked, but basically tasty otherwise -- a descent snack. The bad: --Shower water was unpredictable. 1st day it was adequate in temperature and slightly low in pressure. 2nd and 3rd day the pressure was still slightly low, but there were major temperature issues: the water temperature in the shower was either scalding or no heat at all, with absolutely no ability to control the temperature. There were fleeting seconds every few minutes when the water went from hot to cold or back to hot where the temperature was tolerable. --Room was not cleaned very well after our first night. Clearly it was not vacuumed, as I found potato chips that we had dropped on the floor the first night after it was cleaned the next day. 29 August 2013
Rated 5.0 out of 5.0 by A Great Place to Stay I would recommend this hotel to anyone. We had a great time and everyone was so friendly. Joey, the roof bartender was fantastic, and Lisa Marie, the manager, was great too. All in all we really enjoyed our stay and would definitely stay there again. Thank you everyone. 28 August 2013
Rated 5.0 out of 5.0 by Great room Great hotel, with a superb location. Friendly staff and a nice room, only downturn was that Diners Card is not accepted 26 August 2013
Rated 4.0 out of 5.0 by Everything was fine Three times I have mentioned that the coffee pot is not placed any where near a plug and that is very annoying. It would be MUCH simpler to have the pot,tray,wtc placed near the lamp with an outlet rather than in front of the tv where there is not an outlet. Also, the bathroom counter space is very cramped. 25 August 2013
Rated 5.0 out of 5.0 by Absolutely great hotel!!!! Easy check-in and check-out. Very clean and nice hotel. Only a few minutes to Korean Town and within walking distance to Times Square. Definitely book it again if ever come back to NYC. 23 August 2013
Rated 5.0 out of 5.0 by Great Room and Great service I loved my stay here. Convenient location, close to everywhere. 21 August 2013
Rated 5.0 out of 5.0 by Great Midtown Location Very nice, modern, clean hotel. The staff was very helpful with all of our questions about where to eat and how to travel in the area. The rooms are on the small side, but this is not a con, as you will only be using the room for sleeping after seeing all of the wonderful sights in New York. The Empire State Building is a very short 2 block walk up 5th Avenue. The entrance to the 34th St - Herald Square subway station, that can take you anywhere in the city, is located at 32nd St. and Broadway just one block over. This is a great location for being in the heart of the city and having access to everything. I would definitely stay here again. 19 August 2013
Rated 5.0 out of 5.0 by I enjoyed my stay The hotel staff was always very friendly and helpful, the restaurant food was good, the size of the room was not large but adequate(standard for NY) but it was clean and comfortable. Most of all the beds were comfortable. It was a good experience and I would certainly come back. 18 August 2013
Rated 5.0 out of 5.0 Stay in NY Really nice hotel. I can definetely recommend it. Fantastic view from the rooftop bar. Wi-Fi works properly. 16 August 2013
Rated 2.0 out of 5.0 by Nice Hotel Bad Location We loved this hotel for a mother-daughter trip to New York -- but would have liked a better location. Food (pizza with the room) is not worth the bother -- really bad. We had breakfast one morning and it was great, but dinner was awful. Room was the size of a king sized bed with barely enough walking room around it -- fine for us -- and the price was right -- we weren't in it much each day -- but don't expect to be able to open two suitcases at once. Room service didn't come until 5:00pm one day -- so we opted out -- the next day they came around 10:00am. Staff is friendly, clean room and hotel. Location is on a side road and about 11 blocks from Times Square -- a good walk, but doable. About a $11.00 taxi ride each way if you're going to shows at night. Not far from subway -- $3.00 each/each way. 16 August 2013
Rated 5.0 out of 5.0 by New York Stay For the price, this hotel is great. The bed was comfortable and the room quiet. The staff was very helpful and courteous. Easy walk to Empire State Building and Time Square. We definitely would recommend this hotel to others. 16 August 2013
Rated 5.0 out of 5.0 by Nicest Holiday inn in Manhattan great staff..nice room..windows open! Great rooftop bar and great location 16 August 2013
Rated 5.0 out of 5.0 by Excellent stay Well located in Midtown - quiet location. Rooms clean. Staff professional and courteous. I will certainly return,. 13 August 2013
Rated 5.0 out of 5.0 by Excellet hotel in mid-town Super clean property. Roof Top terrace an added bonus. Within walking distance of Penn Station, Times Square, Herald Square, subway, Broadway. Empire State Building faced my room. Hotel seemed new. Staff very nice yet professional. Stayed on 10th floor and did not hear any street noise. Very nice bathroom. Generous portions at restaurant. Will return to this hotel! 12 August 2013
Rated 5.0 out of 5.0 by Very good and perfect location We came as family and found this hotel very comfort, nice shower, nice staff!! 11 August 2013
Rated 5.0 out of 5.0 by Professional Staff, Rooms were clean and modern Great location and updated facilities. Very friendly staff. 07 August 2013
Rated 5.0 out of 5.0 by New York vacation The hotel was clean, and the staff was very polite. Only 2 blocks from the Empire State Building and several places to eat and shop. Will be staying here again in December. 04 August 2013
Rated 4.0 out of 5.0 by Affordable, Convenient, and Comfortable I thought this hotel was a great choice for our recent NYC stay. The room was very affordable for being so close to the Empire State Building and other attractions. Our room was modern, clean and comfortable. I liked the bedding and bathroom especially. We had a nice view of the Empire State building, and the view from the rooftop bar was spectacular. The staff were nice. We ate dinner at the restaurant. It was just ok. They do not have a liquor license, so that was a bit disappointing, but the waiter explained they were working on it and they did have the rooftop bar. 03 August 2013
Rated 5.0 out of 5.0 by Excellent experience Is the Holiday Inn with the best modern facilities I have visited, and your staff is extraordinary. 01 August 2013
Rated 5.0 out of 5.0 by Great Stay This was my second stay at this property this year. Lobby renovation is complete which makes the hotel that much more inviting. Rooms were perfect and staff was helpful. Really appreciated the very early check-in. First hotel in a long while where my sleep was not interrupted by revelers at 2:00 am (not hotels fault but DOES add to the comfort of the stay!) Kudos to management and staff. Will be back! 28 July 2013
Rated 4.0 out of 5.0 by Decent Hotel with a nice roof top bar Pretty reasonable hotel, no issues with the check-in and room was nice and had a reasonable amount of space. LIke the idea of a fridge and microwave in the room as I was there for 10 days so that became quite useful. The restaurant food was good, although there is little to no atmosphere so I tended to eat and drink elsewhere. The roof top bar however was a great touch, a great experience with whatever drink rocks your boat. 24 July 2013
Rated 4.0 out of 5.0 by Worked for us :) This hotel is in a great location within walking distance to subway, Empire State Building, shopping and not too far from Times Square. Rooms are comfortable and worked well for us. 21 July 2013
Rated 1.0 out of 5.0 by Lazy staff and noisy room I asked for a quiet room at time of booking. I got a room with a terrible noise coming from a fan outside. They were not able to give me a different room when I pointed that out and they told me to TRY again the following day. They were extremely inflexible on accommodating my problem: I was extremely busy and I did not have time to waste to comply to all their requests! In the end, I spent 5 days without sleeping. Moreover, the wifi is really poor: slow and unreliable. You can find much much better for the price they ask. 16 July 2013
Rated 5.0 out of 5.0 by Great place to stay in Manhattan My wife and I stayed here for a birthday trip to NYC. Location is great and rates were reasonable. Rooms are modern, featuring clean lines and slick bathroom. The crown jewel of the place is the Roof top deck. 19 floors up is a great way to see the skyline. This place will be my go to spot in Manhattan. Staff was great as well. 15 July 2013
Rated 4.0 out of 5.0 by Nice hotel for friendly staff I would recommend this hotel whether you are going on vacation or on business. Good location with comfortable rooms and friendly staff. Neeraj S 13 July 2013
Rated 5.0 out of 5.0 by great place to stay lovely surroundings in hotel, clean, beautiful rooms and great experience. 10 July 2013
Rated 4.0 out of 5.0 by Fantastic view of ESB. Cool rooftop bar. Great location The rooms were a little small & had little space for 4 suitcases. Both times we stayed there were only 3 towels when the bookings were for 4.However, the rooms were nicely appointed , the beds comfy & the bathrooms nice, although a soap holder may have been good as the modern basins had none. The view of the ESB from the 14th and later 17th floor was excellent. The rooftop bar was cool & we ate pizza we had delivered & saw fireworks on July 4 up there. The 2nd time the disposable glasses weren't replaced each day which was annoying. The fridges were noisy in both rooms. The luggage storage organisation isn't the best. Having checked out we returned to collect our luggage which took 20 minutes. It didn't help that the receptionists ignored us while they cleaned the desk , then our bags were in the basement & took 2 trips to get. Then no one helped us out or offered to call a cab. One staff member stood outside and played with his pocket, completely oblivious to us trying to hail a cab which took 10 mins. Therefore, our trip to the airport was made more stressful as we lost 30 mins at the hotel. However, overall the hotel was nice and the location was great, we would stay there again. 10 July 2013
Rated 4.0 out of 5.0 by Great location in New York This hotel is very well located, next to the most important attractions in Manhattan. Rooms are small but confortable and clean, great shower! very good value for money. Staff professional and friendly. The restaurant service has to be improved. First day we have been seated 50 minutes to be served, even if we were the only guests. Food not so good. Pizza included in the package horrible! We spent only 2 vouchers instead of 8 paied! 10 July 2013
Rated 5.0 out of 5.0 by Great Location Excellent location in Mid-town. Room was recently upgraded and very quiet. Front desk was very helpful. Best wifi connection and speed for Holiday Inn's in Manhattan. 07 July 2013
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