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Rated 4.3 out of 5 by 282 reviewers.
Rated 5.0 out of 5.0 by Our stay for 6 nights mid May 2013 This hotel was all good for us. Right in the middle of mid town, steps away from many restaurants and 2 subway stations. Bed was enormous but then then where we come from such size beds are unusual. Room facilities service was very good and facilities good too. Of course New York is a busy full on place so we couldn't rate the hotel as restful because all was busy and the noise of the city is everyewhere but that's not this hotels fault. The hotel is compact and not like the big places nearby with hundreds of rooms. Didn't use the bar/restaurant except to have a drink one night so can't say much about the food. If there could be any criticism perhaps some tea bags rather than all coffee and a little bit more soap in the bathroom. 22 May 2013
Rated 5.0 out of 5.0 by WOW!! Our experience here was OUTSTANDING! From the friendliness on the phone (Alex) to walking in and being greeted by a smile and personality (Katie). The staff is knowledgeable, professional, and friendly. The rooms are just right for a long weekend, and I HIGHLY recommend the pizza package! =) Don't be nervous about the bus station next to it...the LOCATION IS AWESOME! Thank you so much to everyone! 21 May 2013
Rated 4.0 out of 5.0 by Comfort Great hotel, and location for the price. Wish I could have stayed longer. 21 May 2013
Rated 5.0 out of 5.0 by Great location and great staff Stayed for four nights in May 2013 and this hotel exceeded my expectations. It is in a great location and the rooms are clean and relatively spacious for NY and the beds were very comfortable. However, the staff make this hotel great. Every person that we spoke to on the front desk was friendly no matter what time of day or night. Even the staff that we met in the lift asked us how our stay was going and were happy to answer our questions about places to visit. I would definitely stay in this hotel again. 18 May 2013
Rated 5.0 out of 5.0 by Wonderful Hotel Great location, fair price, great staff and service - enjoy dearly I wish it was more than 1 night - I'll be back (if you will be available) 18 May 2013
Rated 4.0 out of 5.0 by Small room - neighborhood not great Bryan at the front desk was friendly, knowledgeable and very helpful. 14 May 2013
Rated 5.0 out of 5.0 by Good location and great staff This was my first trip to New York City. The property is located within walking distance of many attractions. Upon check-in, I was greeted by Alexander. He was very professional and courteous. He took the time to inform me about the property (location of the business center, fitness center, & restaurant) and insisted that I contact the front desk should I have any questions or concerns.. After a long day, I decided to enjoy a cocktail and dinner at the restaurant. The service at Contorno's Restaurant was great. Jayne, Spiero (Sp?), & Lisa made me feel very welcome. My hotel room was clean and very comfortable. I am positive that I will be staying here the next time I am in New York. Thank you. 13 May 2013
Rated 4.0 out of 5.0 by small pretty hotel Smaller and better than normal big anonimous Holiday inns. Generally cousy, but my room was small and without enough sun light 12 May 2013
Rated 5.0 out of 5.0 by Location and Nice Looking Room I have been disappointed by the Holiday Inn brand on a number of occasions but not here. Though our room did not have a great view - it faced another building - it was quite attractive and appeared recently renovated. The room was tighter than you might find at a more suburban hotel . If the the dresser was a few inches smaller you might have enough for two people to get by at the foot of the bed. There was a fridge, microwave and coffee maker in the room all of which proved useful. I would have preferred the liquid half-half rather than the powder for the coffee. The fridge had no temp control but seemed just cold enough. The bed and pillows were comfortable. I had requested a room far from the elevator. I did not realize until I took a quick look around the floor that there was no "far from the elevator". Though we could hear the elevator in the bathroom the noise did not make it into the bedroom area at all and we slept well. The bathroom is tight. They choose to have that trendy basin-on-table look for the sink which looks great but limits places to place toiletries. There is shower with ample hot water but no tub. The shower has one tiny wire shelf. The little shampoo bottles kept falling over and there was not enough room for my razor. There really should be a larger shelf with flatter wires. WiFi worked great. We never turned on the TV. Business center computer was quick to print out train tickets. Sure wish they had a jacuzzi or pool. Front desk staff was friendly and helpful. This is a great hotel and I would stay here again. 10 May 2013
Rated 5.0 out of 5.0 by Modern, Clean fantastic location Very happy with this choice of hotel.. We would gladly return and will certainly use this location again in future. 08 May 2013
Rated 3.0 out of 5.0 by Service not as good as usual This is a regular spot for my business travels and normally the service is excellent but this visit was not as good as usual. The location is perfect and the value is very reasonable, which is why this is my preferred hotel for NYC. Overall the room was excellent but a few disappointments this time: - as Platinum PCR did not receive complementary bottle of water upon check-in - restaurant was closed in the morning because the chef was late to work so had to go to a nearby cafe - did not receive complementary morning paper When I indicated to the hotel staff that my stay was not as good as usual, they dismissed me as if they didn't care. I'll think of this as a one-off and hopefully this is not the start of a trend of declining service at this hotel, as it would be a real shame. 28 April 2013
Rated 5.0 out of 5.0 by Comfortable, clean room Great location with very clean and comfortable rooms. The rooms are not large, but how many rooms in Manhattan within a block of the Empire State Building are large? Plus, with free Wi-Fi the my 2 boys were very happy. Super location and easy to get to....when visiting New York City in the future, this is where I will stay. 22 April 2013
Rated 5.0 out of 5.0 by Just Perfect If you want to enjoy all what NY has to offer, please stay at this hotel. Just perfect 22 April 2013
Rated 4.0 out of 5.0 by Great location and comfortable rooms This hotel is in a great location within a short walk of Times Square and the Empire State Building as well as all the shopping of 5th avenue. Everything a little further away is easily accessible by the subway station at 34th street. The hotel and rooms were very modern and the rooms were very well sized especially for a central city location. The breakfast was very large and delicious and the staff very friendly and helpful. I would certainly stay here again on another visit to New York. 20 April 2013
Rated 4.0 out of 5.0 by Convenient to sites This Holiday Inn was perfect for our trip to NYC as the main purpose of our visit was 2 shows at Madison Square Garden. The hotel is 1 1/2 blocks from the Garden. And not far to Times Square and the theaters. Room was a little small, but clean and included all of the amenities. 19 April 2013
Rated 4.0 out of 5.0 by noname We hade to move after first night..Air not working and it took 2 days to fix after several hrs..Working last night..Not happy.... 16 April 2013
Rated 5.0 out of 5.0 by recommended recommended in downtown NY to everyone close to many locations 12 April 2013
Rated 5.0 out of 5.0 by great location and wonderful rooms Have stayed there 4 times in one year. Rooms are cozy, best beds in the industry. Bathrooms are neat! 11 April 2013
Rated 5.0 out of 5.0 by EXCELLENT!!! A totally new Hotel in an excellent location, near Empire State, 5th Av., Macys, Penn Station, etc. The view of the Empire State from our room was amazing. The room is very confortable, just a little small when you have a lot of baggage, but it was not a big deal. The location, the cleanliness and the kindness of the staff (reception) was exceptional. I have nothing to complain. 11 April 2013
Rated 5.0 out of 5.0 by Great stay in the middle of town All aspects at the hotel were great. Friendly and accommodating staff. Despite the refurbishment of the lobby there were no problems accessing all facilities. The room was well furnished and comfortable with a great view of the Empire State Building. Great value and with Macy's so easily accessible a great shopping experience. Would thoroughly recommend to others and will be returning to this Holiday Inn when we visit NY again. 11 April 2013
Rated 5.0 out of 5.0 by Great stay! We had a great stay. Will be back. Would be nice if breakfast was included in the room rates. 09 April 2013
Rated 4.0 out of 5.0 by Grate location ,great service,a littler bit noisy We came after 3 weeks traveling in th US before heading back home,and it was good ending to this trip.... The front dest was very helpfull ,free Internet , very nice rooms good price ..... All what we needed... For sure will recommend . 07 April 2013
Rated 1.0 out of 5.0 This location was nothing like the others I stayed in 2 other Holiday Inns during my 9 day vacation. Two in NYC and 1 in DC. You can see my reviews for those. This location was my first leg and started off extremely bad! The people at the front do not even hold a candle to the staff at the other locations we stayed. THey were incredibly unprofessional, rude and extremely unhelpful. I will never stay at this location when I return nor will I ever recommend to a friend. The things the gentleman did while checking us in were unacceptable. The so called manager fixed his mistake but never apologized...never even smiled once. Which was necessary in the situation. It truly worried me that this was what we were in for at the next two Holiday inn hotels. But thank goodness it's just this location. Never again...ever! 03 April 2013
Rated 5.0 out of 5.0 by Great Value for Location and Attractions I booked this hotel at the last minute and got a great deal on it. Its one street over from Korea Town, a few blocks from Penn Station, one street away from the Subway station. Great for shopping (2 Blocks away) and not to far from Times Square. The only minor inconveinience was the construction in the lobby, but that wasn't a problem for guest traffic. 01 April 2013
Rated 5.0 out of 5.0 by Great room & facitilties The staff were wonderful with providing info re the city (locations, directions, etc.). The bed was amazing! 28 March 2013
Rated 2.0 out of 5.0 by No lobby, under construction, For the price, you could stay at a 5 star hotel that has a lobby and common area. The room was too small for two adults and the a/c didn't work. Without an attempt by the manager to make things right by putting 4 beers and some snacks in the room, I would have asked for a refund and went to a different hotel. The hotel lobby was under construction and there was no notification when making the reservation. 22 March 2013
Rated 5.0 out of 5.0 by Unexpected delight As demand in New York was very high and I had to make last minute travel plans for an important business meeting I didn't really have a choice but book the midtown holiday inn despite it undergoing building work for a facelift, there were very few rooms left in the entire city. I have to tell you, I got lucky. Despite building works, the room was fantastic. I have stayed in hotel rooms in New York before where you could reach out and touch each wall from the comfort of your single, lumpy bed, the rooms at Holiday Inn midtown were generous in size, the bed was huge and very comfortable and the staff were cheerful, helpful and very attentive. Breakfast was very good and served promptly and the bar had a certain friendly feel backed up by the staff who were very engaging. If your planning a stay in the big apple, this centrally located, reasonably priced and newly updated hotel is a bit of a gem. 21 March 2013
Rated 5.0 out of 5.0 by “Modern, Great stay Hotel in NYC I am a frequent traveler for leisure and work - and have stayed in hotels around the world and many hotels in New York. It is always essential for me to find a place that will be comfortable to stay in, have modern features to allow for work on the road and excellent service. I am pleased to say that the Holiday Inn 31st meets all of these expectations -- and on the service point exceeds even my very high expectations. They make you feel at home and treat you nice. I highly recommend this property. 19 March 2013
Rated 5.0 out of 5.0 by Front desk staff VERY helpful Our stay was just 1 night but we had a great time and received great service especially from the front desk staff, they helped with a Parking fee problem and with a lost item. The rooms were a little small for 4 adults but we only slept there. 13 March 2013
Rated 5.0 out of 5.0 by Modern, Immaculate and Safe Wonderful hotel and staff for first time visit to NYC. Especially loved the pizza and room package. Safe, quiet, clean...just perfect! Within walking distance of many attractions. View of Empire State Building from our room was a bonus! 12 March 2013
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