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Rated 4.3 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Wonderful Hotel Great location, fair price, great staff and service - enjoy dearly I wish it was more than 1 night - I'll be back (if you will be available) 18 May 2013
Rated 4.0 out of 5.0 by Small room - neighborhood not great Bryan at the front desk was friendly, knowledgeable and very helpful. 14 May 2013
Rated 5.0 out of 5.0 by Good location and great staff This was my first trip to New York City. The property is located within walking distance of many attractions. Upon check-in, I was greeted by Alexander. He was very professional and courteous. He took the time to inform me about the property (location of the business center, fitness center, & restaurant) and insisted that I contact the front desk should I have any questions or concerns.. After a long day, I decided to enjoy a cocktail and dinner at the restaurant. The service at Contorno's Restaurant was great. Jayne, Spiero (Sp?), & Lisa made me feel very welcome. My hotel room was clean and very comfortable. I am positive that I will be staying here the next time I am in New York. Thank you. 13 May 2013
Rated 4.0 out of 5.0 by small pretty hotel Smaller and better than normal big anonimous Holiday inns. Generally cousy, but my room was small and without enough sun light 12 May 2013
Rated 5.0 out of 5.0 by Location and Nice Looking Room I have been disappointed by the Holiday Inn brand on a number of occasions but not here. Though our room did not have a great view - it faced another building - it was quite attractive and appeared recently renovated. The room was tighter than you might find at a more suburban hotel . If the the dresser was a few inches smaller you might have enough for two people to get by at the foot of the bed. There was a fridge, microwave and coffee maker in the room all of which proved useful. I would have preferred the liquid half-half rather than the powder for the coffee. The fridge had no temp control but seemed just cold enough. The bed and pillows were comfortable. I had requested a room far from the elevator. I did not realize until I took a quick look around the floor that there was no "far from the elevator". Though we could hear the elevator in the bathroom the noise did not make it into the bedroom area at all and we slept well. The bathroom is tight. They choose to have that trendy basin-on-table look for the sink which looks great but limits places to place toiletries. There is shower with ample hot water but no tub. The shower has one tiny wire shelf. The little shampoo bottles kept falling over and there was not enough room for my razor. There really should be a larger shelf with flatter wires. WiFi worked great. We never turned on the TV. Business center computer was quick to print out train tickets. Sure wish they had a jacuzzi or pool. Front desk staff was friendly and helpful. This is a great hotel and I would stay here again. 10 May 2013
Rated 5.0 out of 5.0 by Modern, Clean fantastic location Very happy with this choice of hotel.. We would gladly return and will certainly use this location again in future. 08 May 2013
Rated 3.0 out of 5.0 by Service not as good as usual This is a regular spot for my business travels and normally the service is excellent but this visit was not as good as usual. The location is perfect and the value is very reasonable, which is why this is my preferred hotel for NYC. Overall the room was excellent but a few disappointments this time: - as Platinum PCR did not receive complementary bottle of water upon check-in - restaurant was closed in the morning because the chef was late to work so had to go to a nearby cafe - did not receive complementary morning paper When I indicated to the hotel staff that my stay was not as good as usual, they dismissed me as if they didn't care. I'll think of this as a one-off and hopefully this is not the start of a trend of declining service at this hotel, as it would be a real shame. 28 April 2013
Rated 5.0 out of 5.0 by Comfortable, clean room Great location with very clean and comfortable rooms. The rooms are not large, but how many rooms in Manhattan within a block of the Empire State Building are large? Plus, with free Wi-Fi the my 2 boys were very happy. Super location and easy to get to....when visiting New York City in the future, this is where I will stay. 22 April 2013
Rated 5.0 out of 5.0 by Just Perfect If you want to enjoy all what NY has to offer, please stay at this hotel. Just perfect 22 April 2013
Rated 4.0 out of 5.0 by Great location and comfortable rooms This hotel is in a great location within a short walk of Times Square and the Empire State Building as well as all the shopping of 5th avenue. Everything a little further away is easily accessible by the subway station at 34th street. The hotel and rooms were very modern and the rooms were very well sized especially for a central city location. The breakfast was very large and delicious and the staff very friendly and helpful. I would certainly stay here again on another visit to New York. 20 April 2013
Rated 4.0 out of 5.0 by Convenient to sites This Holiday Inn was perfect for our trip to NYC as the main purpose of our visit was 2 shows at Madison Square Garden. The hotel is 1 1/2 blocks from the Garden. And not far to Times Square and the theaters. Room was a little small, but clean and included all of the amenities. 19 April 2013
Rated 4.0 out of 5.0 by noname We hade to move after first night..Air not working and it took 2 days to fix after several hrs..Working last night..Not happy.... 16 April 2013
Rated 5.0 out of 5.0 by recommended recommended in downtown NY to everyone close to many locations 12 April 2013
Rated 5.0 out of 5.0 by great location and wonderful rooms Have stayed there 4 times in one year. Rooms are cozy, best beds in the industry. Bathrooms are neat! 11 April 2013
Rated 5.0 out of 5.0 by EXCELLENT!!! A totally new Hotel in an excellent location, near Empire State, 5th Av., Macys, Penn Station, etc. The view of the Empire State from our room was amazing. The room is very confortable, just a little small when you have a lot of baggage, but it was not a big deal. The location, the cleanliness and the kindness of the staff (reception) was exceptional. I have nothing to complain. 11 April 2013
Rated 5.0 out of 5.0 by Great stay in the middle of town All aspects at the hotel were great. Friendly and accommodating staff. Despite the refurbishment of the lobby there were no problems accessing all facilities. The room was well furnished and comfortable with a great view of the Empire State Building. Great value and with Macy's so easily accessible a great shopping experience. Would thoroughly recommend to others and will be returning to this Holiday Inn when we visit NY again. 11 April 2013
Rated 5.0 out of 5.0 by Great stay! We had a great stay. Will be back. Would be nice if breakfast was included in the room rates. 09 April 2013
Rated 4.0 out of 5.0 by Grate location ,great service,a littler bit noisy We came after 3 weeks traveling in th US before heading back home,and it was good ending to this trip.... The front dest was very helpfull ,free Internet , very nice rooms good price ..... All what we needed... For sure will recommend . 07 April 2013
Rated 1.0 out of 5.0 This location was nothing like the others I stayed in 2 other Holiday Inns during my 9 day vacation. Two in NYC and 1 in DC. You can see my reviews for those. This location was my first leg and started off extremely bad! The people at the front do not even hold a candle to the staff at the other locations we stayed. THey were incredibly unprofessional, rude and extremely unhelpful. I will never stay at this location when I return nor will I ever recommend to a friend. The things the gentleman did while checking us in were unacceptable. The so called manager fixed his mistake but never apologized...never even smiled once. Which was necessary in the situation. It truly worried me that this was what we were in for at the next two Holiday inn hotels. But thank goodness it's just this location. Never again...ever! 03 April 2013
Rated 5.0 out of 5.0 by Great Value for Location and Attractions I booked this hotel at the last minute and got a great deal on it. Its one street over from Korea Town, a few blocks from Penn Station, one street away from the Subway station. Great for shopping (2 Blocks away) and not to far from Times Square. The only minor inconveinience was the construction in the lobby, but that wasn't a problem for guest traffic. 01 April 2013
Rated 5.0 out of 5.0 by Great room & facitilties The staff were wonderful with providing info re the city (locations, directions, etc.). The bed was amazing! 28 March 2013
Rated 2.0 out of 5.0 by No lobby, under construction, For the price, you could stay at a 5 star hotel that has a lobby and common area. The room was too small for two adults and the a/c didn't work. Without an attempt by the manager to make things right by putting 4 beers and some snacks in the room, I would have asked for a refund and went to a different hotel. The hotel lobby was under construction and there was no notification when making the reservation. 22 March 2013
Rated 5.0 out of 5.0 by Unexpected delight As demand in New York was very high and I had to make last minute travel plans for an important business meeting I didn't really have a choice but book the midtown holiday inn despite it undergoing building work for a facelift, there were very few rooms left in the entire city. I have to tell you, I got lucky. Despite building works, the room was fantastic. I have stayed in hotel rooms in New York before where you could reach out and touch each wall from the comfort of your single, lumpy bed, the rooms at Holiday Inn midtown were generous in size, the bed was huge and very comfortable and the staff were cheerful, helpful and very attentive. Breakfast was very good and served promptly and the bar had a certain friendly feel backed up by the staff who were very engaging. If your planning a stay in the big apple, this centrally located, reasonably priced and newly updated hotel is a bit of a gem. 21 March 2013
Rated 5.0 out of 5.0 by “Modern, Great stay Hotel in NYC I am a frequent traveler for leisure and work - and have stayed in hotels around the world and many hotels in New York. It is always essential for me to find a place that will be comfortable to stay in, have modern features to allow for work on the road and excellent service. I am pleased to say that the Holiday Inn 31st meets all of these expectations -- and on the service point exceeds even my very high expectations. They make you feel at home and treat you nice. I highly recommend this property. 19 March 2013
Rated 5.0 out of 5.0 by Front desk staff VERY helpful Our stay was just 1 night but we had a great time and received great service especially from the front desk staff, they helped with a Parking fee problem and with a lost item. The rooms were a little small for 4 adults but we only slept there. 13 March 2013
Rated 5.0 out of 5.0 by Modern, Immaculate and Safe Wonderful hotel and staff for first time visit to NYC. Especially loved the pizza and room package. Safe, quiet, clean...just perfect! Within walking distance of many attractions. View of Empire State Building from our room was a bonus! 12 March 2013
Rated 5.0 out of 5.0 by Great Stay I usually stay in another hotel when traveling on business to NYC. Price was better here than my usual hote. Gave it a try and was super impressed. Will return on business and for leisure. Convenient location to my office on Park Ave but also to 5th Ave shopping and tourist locations. Lot's of great eating nearby as well. Hotel rooms are IMMACULATE though a bit noisy when other guests return to their rooms at 12:30 AM (why do the doors slam so loudly!). Front lobby under renovation so I will be curious to see what it looks like in a few months. Staff at check in was FANTASTIC and helpful. Will recommend and stay again for sure. Kudo's to Greg and Alex!! 04 March 2013
Rated 5.0 out of 5.0 by Holiday Inn - Manhatten When we arrived, the hotel was under reconstruction. However the staff were excellent, check in / out was a breeze,. The value was great, there was no charge for our two kids to stay in the room. compare to other accomodations near by, very affordable. And we had a beautiful view of the empire state building out of our room window. 28 February 2013
Rated 4.0 out of 5.0 by Great view of Empire State Building Wish that they had completed their renovation of the entrance before we stayed. Would like to see what it looks like when it is done. Did not dine at their restaurant, but did have the pizza sent up twice and it was pretty good. Did not get to see the roof. Would stay here again. 27 February 2013
Rated 4.0 out of 5.0 by Super Clean I wasn't expecting much, but the experience was great, great check In and Check Out, spacious room(NYC standards), super clean, nice people. Only complain was the restaurant, it seems I did not sit well with the lady who works at night there, so she could not get me some hot milk for my 3 year old son, well, maybe the kitchen was close as she told me, I don't know. Besides that the experience was great, nice people at the front desk and very modern hotel. 10 February 2013
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