Rated 3.7 out of 5 by 470
Rated 5.0 out of 5.0 by Poppy44 Great location, friendly staff & reasonable price!
Have stayed in this hotel many times now & always come back. It is a perfect location to explore ny with a ten min walk to central park, subway to downtown (7th & 57th) & queens (7th & 53rd) and they even have free gym access, pool & free wifi! Super staff who even arranged a car back to the airport & kept my luggage for free! Definitely one to come back to!
08 December 2013
Rated 3.0 out of 5.0 by Mmmartin69 Average - Well warned of how busy it would be
We stayed for the Macy's parade - Wednesday night there was signs everywhere saying the elevators would be packed and the parking garage very busy - they warned us well. The room was average - bathroom was sorry looking and the toilet did not flush correctly, a lot of wiggling on the handle to get it work. The hotel provided a nights rest, and that was it, nothing was special at all. I guess when they are overbooked and business is good they don't need to swoon us Priority Club members.
08 December 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service.
Great location, would recommend and would stay there again.
07 December 2013
Rated 5.0 out of 5.0 by Globaltrek Great location!
Excellent location being in mid town - easy access to the subway ants within short walking distance to central park and times square. Perfect spot but out of the busy areas!
Heater would not turn off or down so room was overly warm. It was cold outside so we opened a window, but it didn't help much. That didn't matter much to us, we were still very pleased with the hotel. A bit pricy, but remember you are in NYC.
We received a renovated room due to IHG status and wow! A HUGE room for NYC! Most rooms in the city are small and cramped, this was quite spacious and beautiful.
Everyone encountered was extremely friendly and helpful. Highly Reccommend!
06 December 2013
Rated 5.0 out of 5.0 by efitzmaurice Room and Service
Spacious clean room with clean bed linens and towels, and efficient housekeeping service. Modern furniture, and self-controlled temperature.
05 December 2013
Rated 2.0 out of 5.0 by Califanna348 Too many infrastructure issues
This hotel had plumbing, elevator, restaurant and sound issues. You could hear too much from the hallways and the rooms above and below. This hotel needs major updating as the restaurant is located in a basement type atmosphere and the food is microwaved instead of cooked.
The hotel had banging pipes throughout my stay and I even had to move because of the pipes but it then continued in the room right below and above me.
The elevators were so old and had crumbling interiors and exteriors. Also they sometimes would not open or stop at the correct floor.
The sound issues were a constant disturbance as the gap under the door was so large you could hear everything from the hallway.
I will never stay at this hotel again. It needs some serious updating. Get a chef and move the restaurant to a more desirable area.
04 December 2013
Rated 1.0 out of 5.0 by JustWant2Sleep Keeps getting worse!
I have stayed here several times over the past six years. I keep repeating because it's location is convenient for me but this is my last stay. Six years ago it was ok, then got worse. We figured it was time for a remodel and were pleased to learn that was underway. We finally stayed in a remodeled room. YUCK!! Decor is ugly! Cool colors and uninviting! I can over look that but why are Holiday Inn's installing the worst mattresses in the industry? All I care about in a hotel is a clean room and a comfortable bed. Every recently remodeled Holiday Inn I've visited has the same terrible new mattresses. It would be more comfortable to sleep on the street than on their mattresses! They are rock hard, no padding and sagging either along the edge, in the middle or both. I'm done with the IHG line of hotels. I'm going to redeem my rewards nights and take my business elsewhere. I'm a Gold almost Platinum Elite Status member but it's not worth the sleepless, painful nights. Stay somewhere else if you expect to actually sleep at a hotel.
02 December 2013
Rated 4.0 out of 5.0 by sunders Good Location
Stayed here for a couple of nights. Was going to the Macy's parade. Room was nice. Pillows aren't that great(small & too soft). Quick check-in & check-out. Overall a good stay & reasonably priced for the area.
02 December 2013