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Rated 4.0 out of 5 by 157 reviewers.
Rated 3.0 out of 5.0 by Convenient location, but.... Very convenient location, but the hotel is average. Reasonable prices if you get a special rate. Disappointed in Wi-Fi. Didn't work after initial sign-in. Desk staff couldn't help. Technical team on phone couldn't help, promised to call back, but didn't. Elevators very slow - only two available and hotel staff have to run housekeeping carts and other trips on them. Room is small and compact. Reasonably quiet from outside noise on upper floor, but there seemed to be a lot of door slamming and noisy housekeepers on my floor. Staff seems short-handed at desk, so there are often lines. TV channel options very good. Hot water slow to arrive in sink and shower. Didn't try the restaurant, but menu looked good and reasonably priced for mid-town. Lots of grocery and drug store options nearby along with restaurants and, of course, Manhattan tourist spots. 26 February 2014
Rated 5.0 out of 5.0 by Great stay We stayed here for 4 days because the pipes burst in our home. We were very comfortable. Both managers were very courteous and professional. Very nice staff. We will stay here again if we need to and will definitely recommend this hotel. Only setback is the walls are a little thin and heard several loud bangs from room next door. Lobby could be better situated, but that's minor. 25 February 2014
Rated 5.0 out of 5.0 by Perfect - Pet Friendly Two-day trip in NYC house-hunting in anticipation of a job-transfer. Staying here removed a lot of unnecessary stress for such a trip. We had our dog with us and required parking - both were "no hassle" situations with this property. Very efficient and professional staff without the phony friendliness one sometimes encounters. As requested prior to arrival, we had a room on a high floor with a view of the lower Manhattan skyline. 25 February 2014
Rated 4.0 out of 5.0 by Podría volver Buena estadía, todo mas que aceptable, como socio de IHG Rewards club no obtuve puntaje de fidelidad, eso me decepciono. 24 February 2014
Rated 5.0 out of 5.0 by Great Location. Great Staff Stayed for 2 nights check-in was quick. Room was clean and comfortable. Can't say enough about the staff. They are friendly and helpful. Have stayed here before. Will stay here again. 12 February 2014
Rated 5.0 out of 5.0 by Great hotel Stayed for five nights , great hotel great staff. Great restaurant I honestly can't fault anything. Walking distance to most places. 11 February 2014
Rated 5.0 out of 5.0 by Ideal position for all of Manhattan Position: Perfect to be able to get to all areas of Manhattan: you can walk north to Times Square or go south to Battery Green/ferries. Chelsea is close. Empire State Building is fairly close (but use Rockefeller centre for best views anyway). Subways close enough to be useful - two blocks away (5-10 minutes walk) Rooms small mainly because the huge bed takes up the space! Shower powerful. Rooms spotlessly clean. Restaurant: friendly, large, never too busy and food is excellent - try their huge American Breakfast! Staff friendly and they know what they are doing. Sorted out transport to airport easily with a fixed price. We went in January: rooms warm enough but aircon on heat was a bit noisy. WiFi temperamental at first but ok once working (Ethernet also available). Internet speed is average. A good no-frills hotel - lets face it - you only need it to sleep as you are out sightseeing all day! Lobby is a bit small and not welcoming but staff are and they quickly get to recognise you. 28 January 2014
Rated 5.0 out of 5.0 by Excellent place to stay when visiting the big apple We stayed here during Christmas season. The price is very reasonable for NYC. Great value. The staff were superb. Service was excellent. Rooms clean and quiet. An 8 inch snowstorm hit the city during our stay. The restaurant was short staffed in the morning but had coffee and pastries available in the bar and after a brief wait for a table we ordered and receivd breakfast within 10 minutes. I was amazed at how well they adapted to the storm. The only minor problem is that the elevators are slow especially during check out. This is a 25 story hotel. So if you don't want to wait for the elevators get a room on a lower floor and walk the stairs if need be. My room was on the 19th floor and I had a spectacular view of the Empire State Building lit up in green and red lights after dark and in full view during the day. It was lovely. Well worth the elevator wait! 06 January 2014
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