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Rated 4.1 out of 5 by 293 reviewers.
Rated 5.0 out of 5.0 by Great Stay! We enjoyed our stay at the Chelsea location. The hotel is located conveniently a few blocks form Penn Station and Madison Square Garden. The front desk staff were pleasant, professional and accommodating. The rooms are small, so I would not recommend sleeping more than 2 adults to a room. The bathrooms are also small, but the shower was a great size. My only complaint about the room was that the water temperature went from cold to scalding hot - it was very difficult to get warm water. We never ate at the restaurant downstairs, but we had drinks at the bar. The bar staff were clueless and had to refer to the drink menu to make the drinks we ordered. We would stay again. FYI IHG Club Members - There are stipulations to the free drink coupon you receive when checking in. Be sure to ask questions. 14 October 2014
Rated 4.0 out of 5.0 by Pillar the Concierge... is incredible My wife and I spent four days in Manhattan while I worked from 7am until 6pm Pillar took my wife under her wing not unlike any good concierge... but Pillar went far beyond her required job description. Unlike any other concierge we have ever met Pillar took a personal interest in our stay remembering our names; greeting us cheerfully by name after our first meeting; remembering what we were doing each day; but most importantly ensuring that my wife (nervous about her being alone all day in New York) was comfortable and she encouraged her to explore the city giving her pointers and ideas of what to do... but then following up with her when she returned. When she saw my wife sitting outside the hotel she came out and sat down with her for a short while to ensure that she was happy and experiencing NYC. Thank you Pillar... And Holiday Inn...this girl is a keeper, I hope you are treating her well. She is the reason I will give Holiday Inn another chance. With regards to your dinning room... breakfast was substandard... but dinner was a shocker! the food was excellent and prepared to perfection. I couldn't believe I was eating at Holiday Inn! 14 October 2014
Rated 5.0 out of 5.0 Staff The staff was outstanding ! Especially Milta, the Receptionist who would always make herself available to help us in any questions/difficulties we would have. The hotel is very lucky to have her as an employee. She made all the difference to us. 13 October 2014
Rated 4.0 out of 5.0 by Comfortable bed and lousy service Had to call front desk at midnight to ask for bath supplies. Next day no coffee or coffee cups in room. Lobby is a disorganized zoo at check in/check out. 11 October 2014
Rated 5.0 out of 5.0 by Great Staff and Location! I stayed here last month, and enjoyed every minute of it. From the new rooms to the helpful staff, I highly recommend this place! 08 October 2014
Rated 5.0 out of 5.0 by Staff and comfort of the room and bed I just want to say I did not give them upon entry my Gold number as i forgot and although I did when I checked out they acknowledged my status and that is why I did not get bonus points or an amenity bag. As it was not the staffs fault and all of them were so e\helpful and friendly and polite. My work makes my reservation number for me and I did not give them in advance my gold number. 08 October 2014
Rated 4.0 out of 5.0 Location, Location, Location! A great place to stay for your time in NYC. Awesome location, very comfy bedrooms and very nice staff. Surely a great experience to repeat! 08 October 2014
Rated 5.0 out of 5.0 by Great comfort room My stay was great. The hotel was close to different important sights in NYC and the subway, 2 block distance. My room had great lighting and the bed and pillows were comfortable. Unfortunately, my room was at the back so my room faced the back of other buildings. The staff gave great customer service and helped me y giving me directions to certain locations. 08 October 2014
Rated 5.0 out of 5.0 by All good This was second time here this year. Great staff. Great location. Bathroom is small but very clean. The bed and pillows are ideal for a great nights sleep. I will return and recommend this hotel. 07 October 2014
Rated 5.0 out of 5.0 by Perfect location on a quiet street Location is central to any area you may wish to visit as a tourist, and within walking distance of Penn Station. Hotel is clean and employees are all cordial. This is always my preferred hotel when staying in NYC. 30 September 2014
Rated 5.0 out of 5.0 by Great Hotel near Chelsea This hotel was recommended by a friend who travels to NYC regullarly on business. The hotel room was recently remodeled and very clean. The hotel is less than two blocks from the subway which made for very easy travel around the city, two stops from the Broadway theatres and to get back to the airport. We stayed here to be near broadway to see a play and to meet-up with our son for dinner in the Chelsea district. The area is safe, busy and near many restaurants. 30 September 2014
Rated 4.0 out of 5.0 by Great stay for business travel Great location and nice, clean but tiny room. Perfect for business travelers. 29 September 2014
Rated 3.0 out of 5.0 by Restaurant Poor Quality The restaurant at this hotel is of very poor quality. The food was inedible. The manager of the restaurant was very rude. The quality of the food specially the fruit was terrible. I would not recommend that you eat at this restaurant. 29 September 2014
Rated 1.0 out of 5.0 by Not worth the money Towels were dirty, it's look like they wasn't been washed. The bed sheet were with stains and hairs on the pillows. Room seen better days. Not to mention the view from the window to other building back stairs. the noise from outside fan or A/C was so laud I could not talk on the phone. Elevators went up to the top floor before coming to your second floor to take you down to lobby, and if you are in a rush, forget it. you need to leave in advance to wait for the elevator to cone to you or take scary looking stairs 28 September 2014
Rated 5.0 out of 5.0 by Great stay In looking for a hotel to stay for a weekend getaway, we wanted one that we could walk to everything. Our choice was perfect, from the moment we arrived till checkout. Staff was friendly and professional. 25 September 2014
Rated 4.0 out of 5.0 by Holiday Inn Chelsea Convenient location but relatively lackluster and uninteresting rooms and amenities given the price points. Still the staff were very accommodating and overall had a good enough time. 24 September 2014
Rated 5.0 out of 5.0 by Awesome Staff Very nice hotel and friendly staff. Would recommend this hotel. Just watch your bill at check out. Bill was no fault of the staff just corporate policy. I checked out a day early and was billed for the following day even though I informed the hotel earlier that I would check out early. 23 September 2014
Rated 5.0 out of 5.0 by Good nights rest! Good value for the location. small but confortable room. Bathroom sink could have been a little larger. 22 September 2014
Rated 4.0 out of 5.0 by Nice stay Overall good value. Great location and very friendly service. 21 September 2014
Rated 3.0 out of 5.0 by Great location in Chelsea and not too expensive Great location in Chelsea, with great room service for breakfast. The rooms are very small however, though not uncommon for NYC. The bed was ok, firm mattress but wish they would get rid of the plastic liner. Staff and service was great though. 20 September 2014
Rated 5.0 out of 5.0 by Great hotel - great stay! Super clean and great views of the ESB. Membership level recognized immediately by the super friendly and professional staff. Highly recommended hotel and great neighborhood in NYC too. 19 September 2014
Rated 3.0 out of 5.0 by Simple hotel, great view A simple business hotel in Manhattan. Great view of ESB from my room. Close to many attraction. 18 September 2014
Rated 5.0 out of 5.0 by Great location, nice staff The room was nice but the people were nicer. The bar area was a plus. 17 September 2014
Rated 5.0 out of 5.0 by GREAT Stay Hotel is awsome! James and David were a big help staff was great, we will be back 17 September 2014
Rated 4.0 out of 5.0 by Good location Staff was nice. No problems. Only downside was room was small. 13 September 2014
Rated 4.0 out of 5.0 by Great Friendly Hotel Staff Pros: Close to subway Friendly and helpful staff Updated and well maintained guest rooms Cons: No safety box in guest room and no private room to get things in and out from safety box in lobby Bathroom vanity is too little. Overall experience is nice and great! 10 September 2014
Rated 4.0 out of 5.0 by Nice for the Few Hours I Was There I didn't spend long in the hotel but it was nice while I was there. 09 September 2014
Rated 3.0 out of 5.0 by Holiday Chelsea Manhattan It was just OK. The roomed smelled back and the internet kept going in and out. The guy helped me fix the problem with the internet but it kept doing the same disconnect thing. He was annoyed to have to help me. 09 September 2014
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