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Rated 4.1 out of 5 by 351 reviewers.
Rated 4.0 out of 5.0 by Great Staff Great Service made up for the small hotel and room 22 December 2014
Rated 4.0 out of 5.0 by Comfortable and Value for Money We stayed here in late November 2014 for 8 nights and found the rooms to be a little small, which we had expected for New York but the beds were really comfortable. Rooms were standard but clean and we were on the 8th Floor, you did hear sirens and traffic noise, but again that is to be expected in New York. Customer service was great especially Pilar who was at Concierge, she was so helpful with directions and how to catch the subway and even refused a tip at the end of our trip, which shows that she takes pride in her job and doesn't expect any extras. A valuable team member. Location was good, about a 20 minute walk to Times Square and fairly close to Soho, either a subway ride or you could walk it if it wasn't too cold. Otherwise taxi's were not too expensive from there. We ate breakfast there every morning and found it to be good, not great but we also found food in New York to be expensive, again to be expected. Unfortunately dinner was not great, but maybe that is something that can be looked at with the quality of food and the dinner and wine choices offered. Otherwise for a fairly good accommodation price for New York, I would recommend staying at The Holiday Inn Manhattan 6th Avenue Chelsea. 21 December 2014
Rated 5.0 out of 5.0 by Great Staff The staff was excellent. The rooms and the bathrooms small, but who goes to NYC to stay in the room. The staff makes up for the fact that the room are somewhat small. Would stay again, but no more than two in a room. 21 December 2014
Rated 4.0 out of 5.0 by Convenient Location This property is conveniently located close to Chelsea and Penn Station. It affords a reasonable price for the area. Rooms are clean, staff efficient and personable. 18 December 2014
Rated 5.0 out of 5.0 by Great Experience We came for a girls weekend and had a great experience. When we first arrived it was earlier than check in time but we were told they could hold our luggage and deliver them after we checked in. They told us we were welcome to check out the restaurant. We came back right at 3pm and were quickly checked in and on our way to the room. The rooms are alittle smaller than other Holiday Inn but very clean and comfortable. Bathrooms are a good size and again very clean. I wasn't bothered but any noise from the neighbors. The channel options on the TV was great, not your basic hotel channels. The staff members were all nice and very helpful. I ordered room service for breakfast and the server called back to ensure that they had the correct order since the phone was very low. I appreciated that instead of guessing they wanted to ensure they had the right order. The housekeeper was available when we needed extra towels and washcloths and made sure the room was clean. All in all I would definitely recommend this hotel and stay here on my next trip to NY. It was close to everything. We walked almost everywhere we needed to go. 16 December 2014
Rated 5.0 out of 5.0 by Exceellent hotel staff and accommadations A very nice hotel for New York City and an excelllent property in and around the heart of Manhattan and close to everything in Manhattan, in all directions. acrtually this property is the center of Manhattan. it is new and clean and beuatiful and the staff is so nice, helpful, and friendly. 16 December 2014
Rated 1.0 out of 5.0 by Extremely disappointing experience Hotel staff were not experienced at all. First of all, the person at front desk did to inform customers how to get the parking price at hotel rate. The parking garage hotel collaborate with refused to reimburse the outrageous parking fee. We called hotel front desk, they did send someone to the parking garage try to sort out the problem. However, there were no follow ups afterward, we had to decline the fee through our credit card company instead. Second of all, they accidentally charged Pet fee twice for one stay, I had to call credit card company to deny the extra claim. Third of all, We tried to call for room service at decent hours, however, no one picked up phone calls from kitchen. We had to go down to kitchen to remind them we tried to call. In summary, as a Platinum member, I am extremely disappointment by my experience at this particular hotel. 14 December 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, and Great Location For a quick visit to NYC, we found that this Holiday Inn perfectly fit out needs. It was conveniently located to everything we wanted to do and the staff, especially Cesar, was very helpful in helping us navigate the subway system. The room was spotless and comfortable-- would definitely look here first when returning to the city. 11 December 2014
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