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Rated 4.3 out of 5 by 433 reviewers.
Rated 5.0 out of 5.0 by We keep going back! We have stayed here about five years in a row now. This is our favorite hotel in NY. Great location. Clean, comfortable, large rooms for Manhattan. Super friendly, helpful staff. 08 January 2013
Rated 5.0 out of 5.0 by My extended stay I have been staying for the last 2 months and the service received is excellent. Very close to Brooklyn and Manhattan Bridge and accessible to all parts. The only draw back is the rate for parking ($55) and something should be done for extended stays like mine. 08 January 2013
Rated 5.0 out of 5.0 by Bad outside, good inside. Very good location My family was i NY for the New Year celeb. The hotels outside is boring but the inside is OK. The room was very clean, excellent cleaning, above normal. The restaurant is small and boring. The location was much better than expected. One block from litte Italy with many good restaurants and one block from China town. 1 min to subway station and walking distance to downtown. Excellent shopping in SOHO 3 blocks away. Perfect sleep all week. A littel bit boring hotel but with one of the best locations we been on world wide! And in NY You shoud not be in the hotel, the world is outside! We would stay here again. Thanks! 07 January 2013
Rated 3.0 out of 5.0 by Location Location Location After reading all of the previous reviews about being able to hear the subways below the city from your room unless you get a high floor, I can tell you this, it's very true. I was located on the 5th floor, room 511 to be exact and was very disappointed with this location, especially since I am currently a Platinum member. I guess this is what you get when your redeeming points for a stay, they figure you're getting it for nothing so why complain. Understand you need to get to the eighth floor or higher to eliminate the noise or at a minimum get located on the other side of the building maybe. Although, I was offered to change my room the following night, I chose not to pack and unpack my things since I was only staying there two nights. So then in lieu of that I was offered a credit of 5000 points which I have yet to see credited back to my account. Location of property to SoHo and Chinatown/little Italy is great and that's why I would stay here again. 05 January 2013
Rated 4.0 out of 5.0 by In the heart of it all What a great location for a family trip to New York City. In the heart of China Town blocks from Little Italy and within 500 feet of three different subway entrances. With a family of four and one kid on cruches we had no problem getting to everything everyone wanted to see and had a great basecamp at the SOHO Holiday Inn. 04 January 2013
Rated 5.0 out of 5.0 by Excellent place to stay in the big apple. My overall experience was excellent, the hotel is very clean, staff very friendly and location is good. As you would expect it has limitations on room size, parking, and other things that I was not used to, because I've never stayed before in NYC, but I already knew there would be, so no big surprise. I loved Chinatown, very good places to eat for affordable prices, Korean coffee is delicious, very cheap souvenirs compared to the ones uptown. I would definitely stay again there on my next visit. 03 January 2013
Rated 5.0 out of 5.0 by Unbelievable Staff I travel for a living and stay in hotels most nights of the year all over the country. The staff at this hotel was the most helpful and pleasant I think I have ever experienced. From the day I checked in until checking out they all went out of their way to assist in any way they could. Nothing but top scores for this staff. Management should be proud and use this HI as a model for all others. Thank you for your hospitality. 02 January 2013
Rated 4.0 out of 5.0 by Good location and service Hotel is located in China Town district of Mnahattan and very close to the New York metro station that makes it very convenient. Car parking is available opposite the hotel @ approx $ 55 per day and in the neigbouring street @ approx $ 35 per day. 28 December 2012
Rated 5.0 out of 5.0 by Comfort, Value, Quality and Great Personal Touch! Stayed here for 31 days for business after Hurricane Sandy. Hotel was always clean and fresh; front desk and breakfast wait staff were helpful, attentive, and went above and beyond without hesitation. My room card key died on me the last day, call to front desk and maintainance response and solution was exceptional, approx 7 minutes. Sevice, cleanliness, comfort, access to metro and nearby sights, "Little Italy & Chinatown," make this one I will return to! Great value, Great Buy! Nothing Follows. mjs 26 December 2012
Rated 4.0 out of 5.0 by Room was clean and comfortable with small amenities. Found this room last minute after staying with a friend who lost heat due to Sandy. We were able to leave our bags early while we were out all day. Finally checked in about 8:30 pm. Front desk attendant was chatting with possibly a maintenance employee at the desk when we arrived...he stood next to the front desk while were in the process of checking in. Front desk attendant gave us our key card and sent us to the correct floor but a room # that didn't I called down to the front desk from the phone on the lobby floor. Took her a minute to figure out what room we were in. Not a big problem but it was late and we were tired. We were the only one checking in at the time so felt she should have been paying more attention to what she was doing. I manage a housekeeping dept. in a resort in a resort town so naturally I looked at everything in the room. The room was very clean and comfortable. Called for extra towels and a staff member came right up to our room with the towels. We were so tired we slept like rocks! Never heard noise from the hallway or another room and this was a Sat. night in Dec. 20 December 2012
Rated 5.0 out of 5.0 by Fabulous location, Wonderful Room, Lovely Staff We stayed for 4 nights in this hotel and have nothing but good things to say about it. We had a beautiful corner room with very comfortable beds. It was clean and wonderful to come back to after a long day of walking and sight seeing. The staff were very friendly and extremely helpful. I left my cane at the entrance and Belinda sent it home to me in Canada, even while they were dealing with floods from a hurricane!!! The staff went out of their way to make us comfortable and it was so nice to have breakfast at the hotel before we headed out. There was lots to see right at our doorstep, including Little Italy and Chinatown. There was a artists' store right across the street and a corner store a block over for missed items. Choices were plentiful for dinner out and coffee too! We'll definitely be coming back to this locale. Prices were good, especially if booked well in advance. Bring earplugs, New York doesn't sleep!! 20 December 2012
Rated 5.0 out of 5.0 by Great job Stephen, Kim, Elsa, Johnny and all of the cleaning staff, door staff and wait staff were great! 11 December 2012
Rated 4.0 out of 5.0 by Great Staff Clean Rooms The rooms were clean but not spacious. The staff was great, friendly and helpful. I found the heater in the room to be a distractiona and missed having a microwave oven and coffee maker for more than one rather poor cup of coffee. 11 December 2012
Rated 4.0 out of 5.0 by Great Staff........amenities lacking Enjoyed the Staff and the Service as far as Staff doing what they can to provide good customer service. However, as a sports fan, I watch ESPN a LOT and can't here. I've come to expect it an bigger, more recognized hotel chains. This hotel cannot provide ESPN in Guest rooms, or at least on a consistent basis. If it's not important to you, then this is a great place to stay: near Chinatown, Little Italy, subway platforms, Broadway, shopping, etc......but during the winter/football months when venturing out at night isn't comfortable, I wish I could watch ESPN, Sunday Pregame and Monday Night Football. 10 December 2012
Rated 2.0 out of 5.0 by Staff and Service not so good Bartender was less than nice. I ordered food to bring to my room, I must have done something when I sat at the bar to order because he delibertly ignored me. When he finally came over to take my order he was very sarcastic. 07 December 2012
Rated 1.0 out of 5.0 by 4th stay between my husband and I the location of this property is perfect for our needs . Upon check-in, we had a very difficult time. I booked through central reservations. We were a party of 5 with 2 rooms. I was assured the rooms were connecting. at check-in, we were told we couldn't have a roll away as the room was not large enough. after 45 minutes or more, they reworked us, put us on separate floors from our daughter and mother , and fit a roll a way bed in a handicapped room. in addition , we were charged a $25 fee per day for the roll a way which was not told to us upon making the reservation. Once in the room, very poor hot water, (same as previous stays), low water pressure and only 2 working elevators for the entire stay. we waited what seemed like forever in the am for the elevator to arrive. Not sure why all these issues happen each time i stay at this property. also, the front desk staff was mad that central reservations makes these promises and said all but that i was lying about the room type. by the day we arrived it was a holiday week and we had no options to move to another hotel. it was clearly stated in my reservation that i was to have adjoining/connecting rooms and a roll away stating no additional cost. i was quite upset but my hands were tied on a holiday weekend all the way from california. 28 November 2012
Rated 5.0 out of 5.0 by Would Stay again Looking for a room on short notice was very impressed with the hotel and staff, especially since they just had the power turned on the day before rooms were clean and staff was very knowledgeable of the area. 12 November 2012
Rated 4.0 out of 5.0 by Convenience and great value in the heart of SOHO This was my second stay at the SOHO Holiday Inn. Both times I stayed because I was taking a class on Broadway near Houston and the hotel was a lovely half-mile (about 15 min) walk away. I asked for a quiet room and got one. The room was spacious by NYC hotel standards, super clean AND there was actually a firm pillow on the comfortable bed. This is a constant hotel pet peeve for me -- I am a side-sleeper and nearly everywhere I stay, most have only soft fluffy pillows that smother you while your head sinks right thru to the mattress. The service was really excellent. The concierge on the first level helped us find economical, convenient parking for the afternoon (my husband drove me in and stayed only a few hours), and the housekeeping staff is friendly, helpful and quick to get you whatever you need. Considering what you could spend to stay in pricey SOHO, this place is a find and I heartily recommend it. I look forward to my next stay. 08 November 2012
Rated 1.0 out of 5.0 by Bad hotel management We were there on Oct.29th, 2012. When hurricane Sandy landed New York. After we watched mayor Blumburger's TV announcement, we called front desk to ask what should we prepare. They told us there will be a generator to supply power. But they did not tell us there will be only light in hall way and stairway. And it will be only last 24 hours. They did not told us the toilet will not water to flush, the elevator will stop (we stayed on 13 floor). They did not prepare us anything. Next morning, the buffet price was increased to $24 from $18.99. The mayor has warned business not increase price under such circumstances. I went to small convenient store for water which has reasonable price. I could not believe this international brand hotel acted so poorly. We were very disappointed. Deeply! Hugely! 07 November 2012
Rated 1.0 out of 5.0 by Don't bother In terms of price, room size, and staff friendliness (or lack thereof) this is probably the most expensive and most unsatisfactory hotel stay I've ever had. I usually enjoy Holiday Inns but would recommend anywhere else than here. 03 November 2012
Rated 5.0 out of 5.0 by Great hotel - will be back! The staff at this hotel was EXCELLENT! Probably about the best customer service I've encountered at a hotel. Each and every person I was in contact with during my 5 days went beyond what I would have expected! The location is excellent - right by China Town & Little Italy. Very easy waking area - I always felt safe, and we walked a LOT - day & night! Very easy access to public transportation (subway & taxi - didn't personally use the bus). The room was a very nice size (Jr Suite?). The bathroom was on the small side, but had plenty of counter space. The bed was very comfortable. The room was fresh and updated looking. The room was very clean. I would definitely stay here next time we're in The City. Thanks for a great stay! 29 October 2012
Rated 5.0 out of 5.0 by Great Location!! Clean!!! Great Staff! Great Location, staff was very helpful. Decent sized room. 28 October 2012
Rated 5.0 out of 5.0 by Great Place in SOHO Not your parents Holiday Inn. Nice clean rooms and fair price. Have a lobby bar on second floor that was good meeting spot for a cold beverage. Good location in SOHO near shopping on Broadway and Spring St. plus lots of good restaurants within walking distance. Close to the subway so you can get to Midtown, Central Park, etc. Would recommend and stay here again. 27 October 2012
Rated 5.0 out of 5.0 by staff an extra plus! exceeded expectations. we came in late after a long drive, and were met by friendly and helpful was a great beginning to our stay. 26 October 2012
Rated 5.0 out of 5.0 by A fabulous place to stay ! We enjoyed our 11 day stay at the Holiday Inn. The location was excellent and the accommodation was clean and comfortable and the staff were friendly, helpful and very approachable. Overall we had a wonderful and memorable experience and will definitely book the Holiday Inn in Soho next year when we come back to New York. Thank you for a great stay. 24 October 2012
Rated 5.0 out of 5.0 by back again we stay here everytime we're in NYC. The location is simply fantastic. The staff are equally fantastic, helpful, very friendly - for a chain you really feel that they care about you having a good stay which is unusual. Rooms aren't overgenerous but its NYC and given where you are in the city it really can't be bettered. Can't recommend it enough. 23 October 2012
Rated 5.0 out of 5.0 by great base for manhattan explorations Friendly staff, fine spacious room and good location to explore the whole of Manhattan. 22 October 2012
Rated 3.0 out of 5.0 by good location, a little pricey The pros on this property were a good location, comfortable bed and a nice staff. The cons were the noisy rumble of the train at all hours, some things are getting a little worn such as the carpet and the grout in the bathroom, and the lobby bathroom needed toilet paper and attending to. 20 October 2012
Rated 3.0 out of 5.0 by Just ok The hotel says its been renovated but I truly would have liked to see the "before." Nothing fancy...not even a closet door. Very small. Yet the bed was comfortable and served the purpose of sleep. 14 October 2012
Rated 5.0 out of 5.0 by Great Location Bring your walking shoes because your in easy walking distance to Soho, Chinatown, Little Italy and the Village. A great location. 13 October 2012
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