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Rated 4.3 out of 5 by 414 reviewers.
Rated 1.0 out of 5.0 by Don't bother In terms of price, room size, and staff friendliness (or lack thereof) this is probably the most expensive and most unsatisfactory hotel stay I've ever had. I usually enjoy Holiday Inns but would recommend anywhere else than here. 03 November 2012
Rated 5.0 out of 5.0 by Great hotel - will be back! The staff at this hotel was EXCELLENT! Probably about the best customer service I've encountered at a hotel. Each and every person I was in contact with during my 5 days went beyond what I would have expected! The location is excellent - right by China Town & Little Italy. Very easy waking area - I always felt safe, and we walked a LOT - day & night! Very easy access to public transportation (subway & taxi - didn't personally use the bus). The room was a very nice size (Jr Suite?). The bathroom was on the small side, but had plenty of counter space. The bed was very comfortable. The room was fresh and updated looking. The room was very clean. I would definitely stay here next time we're in The City. Thanks for a great stay! 29 October 2012
Rated 5.0 out of 5.0 by Great Location!! Clean!!! Great Staff! Great Location, staff was very helpful. Decent sized room. 28 October 2012
Rated 5.0 out of 5.0 by Great Place in SOHO Not your parents Holiday Inn. Nice clean rooms and fair price. Have a lobby bar on second floor that was good meeting spot for a cold beverage. Good location in SOHO near shopping on Broadway and Spring St. plus lots of good restaurants within walking distance. Close to the subway so you can get to Midtown, Central Park, etc. Would recommend and stay here again. 27 October 2012
Rated 5.0 out of 5.0 by staff an extra plus! exceeded expectations. we came in late after a long drive, and were met by friendly and helpful staff....it was a great beginning to our stay. 26 October 2012
Rated 5.0 out of 5.0 by A fabulous place to stay ! We enjoyed our 11 day stay at the Holiday Inn. The location was excellent and the accommodation was clean and comfortable and the staff were friendly, helpful and very approachable. Overall we had a wonderful and memorable experience and will definitely book the Holiday Inn in Soho next year when we come back to New York. Thank you for a great stay. 24 October 2012
Rated 5.0 out of 5.0 by back again we stay here everytime we're in NYC. The location is simply fantastic. The staff are equally fantastic, helpful, very friendly - for a chain you really feel that they care about you having a good stay which is unusual. Rooms aren't overgenerous but its NYC and given where you are in the city it really can't be bettered. Can't recommend it enough. 23 October 2012
Rated 5.0 out of 5.0 by great base for manhattan explorations Friendly staff, fine spacious room and good location to explore the whole of Manhattan. 22 October 2012
Rated 3.0 out of 5.0 by good location, a little pricey The pros on this property were a good location, comfortable bed and a nice staff. The cons were the noisy rumble of the train at all hours, some things are getting a little worn such as the carpet and the grout in the bathroom, and the lobby bathroom needed toilet paper and attending to. 20 October 2012
Rated 3.0 out of 5.0 by Just ok The hotel says its been renovated but I truly would have liked to see the "before." Nothing fancy...not even a closet door. Very small. Yet the bed was comfortable and served the purpose of sleep. 14 October 2012
Rated 5.0 out of 5.0 by Great Location Bring your walking shoes because your in easy walking distance to Soho, Chinatown, Little Italy and the Village. A great location. 13 October 2012
Rated 5.0 out of 5.0 by Awesome Stay, Staff really makes you feel at home I performed two presentations in this venue and stayed in the hotel. The staff was extremely helpful and knowledgable. The kitchen staff really made the service come to life specifically Elisa who treated me like her son, always knew what I needed and when I was sick she brought me tea instead of coffee to make sure I was feeling well and she always checked on me. The accomodations were comfortable and after staying in many hotels the location is extremely convienent to get to anywhere in Manhattan. The bell staff and front desk staff were always extremely helpful from getting around to just service inquiries and really made sure everything was in order. The meeting space was really rough to work in becuase of pillars in the meeting room. This resulted in the room being cramped and not enough space for the presenter to move around. Otherwise I look forward to doing business again. 13 October 2012
Rated 5.0 out of 5.0 Special thank you for their special welcome I booked a room for a young woman who is a cancer survivor (two times) who has also founded a cancer survivor foundation. I contacted the hotel to arrange for some wine and some chocolate to be in the room when she and her friends arrived. Instead- Desiree provided a complimentary upgrade along with some wine and a fruit basket. I am most grateful for her kindness and generosity. It won't be forgotten and I will tell this story many more times. Joe K 08 October 2012
Rated 5.0 out of 5.0 by great hotel close to Chinatown Excellent hotel very close and walking distance to Chinatown. Close to all restaurant. I gave it 4 stars because my room is not ready after 3:00pm check in The room were really nice and comfortable. Will stay here again. 08 October 2012
Rated 4.0 out of 5.0 by Great area and good rooms We loved the area which is close to Chinatown and other areas of Soho. All easy walking distances from the best of NY. Room was spacious and comfortable. Beds were great. I usually suffer back pains from sleeping in other beds than mine own but these were perfect. Staff friendly and helpful. I recommend this hotel 07 October 2012
Rated 4.0 out of 5.0 by Perfect location If you're visiting Little Italy or Greenwich Village this hotel is perfect. Plenty of restaurants, sopping and taxis. The staff was wonderful. 06 October 2012
Rated 4.0 out of 5.0 by "Our Stay" "We enjoyed our stay close by to where the Wedding was being held.We dined at the local restaurants within walking distance.We will visit sometime again in the near future.We felt very safe and secure.Thank you" 05 October 2012
Rated 4.0 out of 5.0 by NIce Location and Free Wifi...... Very nice hotel in a good location. Free in room wifi is great. Very expensive if you valet park a full size SUV. 01 October 2012
Rated 5.0 out of 5.0 by Excellent place to stay. The rooms are attractive, clean and comfortable. The staff is professional, friendly and personable and the location is great for exploring the bottom half of Manhattan. 30 September 2012
Rated 4.0 out of 5.0 by Great service from staff We stayed here as we attended a wedding over the weekend. Everyone at the hotel was extremely helpful and friendly. No problems at all except that TV didn't always work. Once we called Housekeeping a repairman came very quickly. He was able to get the TV working just fine in an expedient manner. Kind of pricey rates but it's Manhattan and you expect to pay a lot. 30 September 2012
Rated 5.0 out of 5.0 by Great location, awesome hotel in NYC! Fantastic hotel, great rooms and amenities! Love this place! The location is great in SoHo, walking distance to everything, the village and Little Italy and China Town. 25 September 2012
Rated 5.0 out of 5.0 by Great staff, excellent room The staff at the holiday inn Sono was excellent - superfriendly and helpful. They made staying there very special. The hotel's location couldn't be better. The room was comfortable and very clean. I will definitely stay there again. 24 September 2012
Rated 5.0 out of 5.0 by Great stay! We stay at this property every year during our visit to the Feast of San Gennaro in Little Italy. Great location. Two blocks to Mulberry St. Close to Shopping and dining. Try it out! 24 September 2012
Rated 5.0 out of 5.0 by Enjoy my stay everytime The housekeeping staff were fantastic, I love this Holiday Inn because of its location and the staff are great1 16 September 2012
Rated 1.0 out of 5.0 by Memorable, but one I would rather forget. I stayed at this hotel for a business trip. Upon checking in the staff were very nice and recognized my elite status and gave my wife and I an upgrade to a "suite'. We went up to our suite with two double beds and I was expecting a small room #this is NYC afterall# but this small room really should not be considered a suite by any definition. The room was damp and musty smelling and the wall paper was peeling at several areas. I could write several pages about the problems and experience but let me cut to the chase. One of two AC units didn't work and it took several hours and multiple requests to get this fixed. we then found that the TV didnt work and the light bulb at the desk lamp was burned out, again it took two requests and a couple of hours to get resolved. After a long hot humid day in NYC I was just looking to get into bed and get a good nights sleep, only to find that my bed had stained sheets and hair on them, and the sheets were thread bare with several holes starting on the bottom sheet. There was also dust on all the bed frames. The subway is directly below the hotel and you can feel rumbling every other minute or so but we didn't hear it becuase the AC units were so loud. The staff was pleasant and appolagetic throughout this ordeal but ineffective in getting the problems resolved in a prompt manner. The problem is that these problems should never have exisited in the first place. The staff did add some club points to my account and after complaining the next morning they did reduce my bill by about 25%. 11 September 2012
Rated 5.0 out of 5.0 by Great stay! The employes (front desk, bellman, and housekeeping) could not do enough for us. Helping order tickets, ordering car, and taking care of our room. All were done with a friendly smiles. We will be staying there again. 06 September 2012
Rated 5.0 out of 5.0 by Clean & friendly staff...awesome!!! Not only is the location , 'one in a million', your hotel was a brilliant experience. Thank you!! 04 September 2012
Rated 4.0 out of 5.0 by A good stay in N.Y. Spent 9 days August,2012 in this hotel. Great place to stay and a good location.Little Italy and Chinatown nearby. Tube stations are very close so all of N.Y. was close and plenty of taxis if needed. The hotel was very nice and the staff very good.The only downside was the bar service which was very average,however,there are plenty of bars in the area. All in all a good hotel to stay in while visiting N.Y. 03 September 2012
Rated 4.0 out of 5.0 by Good quality/price ration Overall a good experience. Housekpping (cleanliness) could be better. 26 July 2012
Rated 5.0 out of 5.0 by Great location Everything was just as expected. Great location with great service. 25 July 2012
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