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Rated 3.8 out of 5 by 925 reviewers.
Rated 5.0 out of 5.0 Great Service, Friendly Staff, Quality stay with good staff attentiveness, good food 17 December 2014
Rated 4.0 out of 5.0 by Great Value and Location The value was great. Clean rooms and very friendly staff. The location is great if visiting Central Park or great shopping. Talking to people that have stayed before said the rooftop pool is supposed to be awesome. 14 December 2014
Rated 4.0 out of 5.0 by Simple and straight-forward The hotel is perfectly located for business, on a quiet side street but close to subway and everything else you need. The beds were comfortable, room was clean and at an ideal temperature. The internet was a bit slow, which made it difficult, but not impossible to do some online work. We have stayed here before and will stay here again for the ease and convenience. 14 December 2014
Rated 1.0 out of 5.0 by Poor quality Bad experience. Bathroom shower did not work. Hotel elevators did not work. Hotel restaurant was dirty and food offerings were of poor quality. 12 December 2014
Rated 1.0 out of 5.0 by Not recommended at all Unfortunately, this was one of the worst stays ever for us. In summary, the hotel room was extremely old where the renovation was overdue for quite bit. The bathroom was totally not acceptable. The elevator system was ancient where you are guaranteed to wait forever in the morning busy hours. And the WiFi connection is basically useless due to its extremely poor/slow performance. 12 December 2014
Rated 2.0 out of 5.0 by Location to sites and subways very accomodating Easy to find and get to subways, restaurants , Time Square. 11 December 2014
Rated 5.0 out of 5.0 by En general el Hotel es rcomendable Me gusto la atención y el servicio es muy bueno, el costo es asequible , la habitación fue cómoda, limpia, 11 December 2014
Rated 2.0 out of 5.0 by Bad Service I stay in various HI/ HIE hotels for business travel. The stay and amenities if not luxurious are generally decent and comfortable. However, my recent stay at NY Midtown hotel was not at all up to IHG standards. 1. I checked-in late in the night and received no 'preferred guest' welcome, free water bottle/ coupon. In fact had to manually get my IHG number added to the reservation, although I checked, it was already reflecting under my online profile. Sounds like a petty issue but if seen free water bottle/ coupon is the only quantified advantage of being a platinum member IMO. (I must mention IHG Twitter handle was quick to acknowledge my concern and offered a free drink next day. However, the lady at front desk was least bothered) 2.The rooms and hotel facility is not at all value for money. I stayed for 5 nights with high average night charges. The rooms are old, bathroom flush was leaking and walls are thin with noise from neighbors. 3. Management decides whether to have Cold or Heat mode in your room. While I was staying, one night it was really hot and the room temperature was in late 70s. The only solution recommended by the technician was to open the windows for fresh air as hotel had turned off cooling for the season and technically their was no cooling option available. With the IHG preferred status calendar year coming to an end I am highly inclined to move my loyalty to some other chain. I have had couple of such incidents at some other properties as well recently, which makes me wonder if IHG really values loyal guests. 08 December 2014
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