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Rated 4.2 out of 5 by 282 reviewers.
Rated 1.0 out of 5.0 by Extremely bad customer service! Needed to deal with management, who was rude-both Steven (GM) and Gerald (front end manager). Would NEVER stay here again. Room was released, mistruths about "a phone call was made to you". Was told by Gerald during check in the 7-8pm hour, if we did not take the room they had available "you can find another room elsewhere". During a phone conversation with the GM (Steven), I was told "if you do not go by what I say, I will end this phone call, is that what you want?". This is just a few of the examples of how they treat their customers at this location. In fact, Gerald blamed IHG customer service for booking a room "that never existed". Will NEVER stay at this location again and would NEVER recommend this location! 15 October 2014
Rated 3.0 out of 5.0 by Awful Resturant Same information as provided earlier in this evaluation. 14 October 2014
Rated 4.0 out of 5.0 by Excellent bed surly reception staff Excellent room, charming shuttle driver to and from airport. Reception staff member surly when we arrived after a long flight late at night! The whole point of reception is to receive guests with a cheerful welcome! We had a pre paid reservation and I could not understand why my credit card was required as I didn't want rio be charged twice 14 October 2014
Rated 5.0 out of 5.0 by J A D Great staff and conveniences. I was there to train new Reps. The staff was very accommodating and friendly. I will be staying here in the near future. 13 October 2014
Rated 5.0 out of 5.0 by Excellent hotel Very nice, comfortable hotel, with handsome, ample rooms; friendly staff. 11 October 2014
Rated 5.0 out of 5.0 by one nighter personnel at front desk very friendly and polite....acknowledged platinum membership....for me the pillow was great.... tip: to catch the hotel shuttle one needs to go with the airtrain to station P4...there are phones with the hotel lines... 10 October 2014
Rated 4.0 out of 5.0 by Quick Stop We were in need of a hotel at the last minute in Newark and the Holiday Inn served our purposes well 09 October 2014
Rated 4.0 out of 5.0 by Comfortable bed, pillows could be "smaller"! Not enough "general interest" cable channels to choose from! US free to air TV is not the best so a better variety of choice at this hotel would be a benefit. We also stayed at the Holiday Inn in Woodbridge and the choice was much better! 07 October 2014
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