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Rated 4.3 out of 5 by 520 reviewers.
Rated 3.0 out of 5.0 NOT CUSTOMER FRIENDLY The hotel is clean and nice set up; However the BISTRO is way over priced for what they offer. I WAS awakened by a dripping noise from the AC, I called to the front desk to be moved and they were going to do it until I told them my family could stay because they are still sleep. I was Diagnosed by the Va with a sleeping Disorder in which the slightest sound will wake me. The associate then tells me I have to pay to be moved or we can send a maintenance person up in an hour that would have made it 5 am. I then asked to be refuned for this room and I will go find another place. They then said that they gave me all their options and I would have to pay to move. They call be back 45 minutes later to say I can move and my family could stay. They made me feel unimportant and was very insensative to a customer who just wanted to sleep before he drove back home. I would not recommend to stay here for the simple fact that we spent $100.00's at the bar for the overpriced drinks tipped well and only to be told these are our options for you and who cares about your rest. November 28, 2015
Rated 5.0 out of 5.0 Great Layover Location I stayed here after coming in late to Newark on my way to New York. The hotel shuttle service is great, quick and east to coordinate. The hotel was very comfortable, the service and staff were great and the bar was excellent. November 28, 2015
Rated 5.0 out of 5.0 by Peace of mind... Everything from the reservation set up with Gerald to the check in to the room was so smooth. Dinner on site was great. I'd eat there even if I was not staying at the hotel. Check out was easy. The transport to and from the airport as well as the long term parking was safe and secure. Thank you! November 22, 2015
Rated 5.0 out of 5.0 by Good Property and Great Staff Cost for NYC area, close to airport is excellent. Great rooms...clean, updated, good amenities, especially for a hotel that effectively caters to travellers flying in/out of EWR. Shuttle driver (didn't catch name, he's been there 16 years) was very friendly, efficient, and provided great service. I've stayed at this hotel one night each year for the past five year. For four of these years, Thais has been my server at the restaurant. Best server I've ever had, even at five-star restaurants, friendly, attentive, and efficient. Overall, the staff is fantastic. The fact that they have such longevity at this facility says something about the management and the overall experience. November 22, 2015
Rated 5.0 out of 5.0 by great stay excellent staff they greeted me and were extremley friendly and helped me with every question I had - breakfast was good value for the money November 22, 2015
Rated 3.0 out of 5.0 by Good rooms. But inspect sheets I liked this hotel. However it has been twice now that the sheets and pillow cars had bad stains. Was not happy to see those. They were not small stains November 16, 2015
Rated 4.0 out of 5.0 by Good for staying around the Newark airport The outside of the hotel appearance is not as nice as the inside. November 16, 2015
Rated 5.0 out of 5.0 by Very nice stay The room was very comfortable and plenty of outlets available. Easy to get from/to EWR. I would definately recommend this hotel. November 15, 2015
  • 2015-11-30 T11:43:55.292-06:00
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