Rated 4.2 out of 5 by 230
Rated 5.0 out of 5.0 by Castleton0601 Great Service for Delayed Travel
We had reservations for a late 11pm check-in. We were on a 3 hour delay on Amtrak into Penn Station, and another 40 minute delay on Airtrain at the Newark Liberty Airport. At 3 AM and a total of a 4 hour delay, the hotel still had the shuttle at the airport to pick us up so we could get 4 hours of sleep prior to our 9am flight to San Francisco.
24 July 2014
Rated 1.0 out of 5.0 by Gimpcat Just no
Just a suggestion - if you're going to have a fitness center that's open 24 hours a day - it's not a very good idea to put a guest in a room right outside of it. The room smelled like a gym sock. Yay. Since the gym was open, someone decided to work out at 1:00 am. He'd lift his weights, do his sets, get tired, and then drop them from shoulder height to the floor, making a loud booming noise. This went on for over an hour until I finally figured out what it was and complained. The employee at the front desk did take care of it, but at that point, it was already 3 am and when you have to get up at 5, there's no chance of sleep. An employee had already loaded a bunch of bottles or unloaded - I'm not sure - right outside of my room into a storage area around 12:30. I'm not sure what was happening there - it was a lot of noise involving glasses. On a totally unrelated to that note, the air conditioner did not work very well. The fan wouldn't stay on and even if I turned the air down to 60, neither would the unit. So, basically, it was a long, hot, miserable night during which I got no sleep and that lack of sleep made the next day more difficult than it should have been.
21 July 2014
Rated 5.0 out of 5.0 Ijaina was very nice to me and my family.
Ijaina has very great customer service skills she was able to answer every question my family and I had to ask! My son has autism and she was even able to make him smile and that really made us happy. I will recomend this property to eveyone I know who is traveling!! It was very plesant staying here everything was Perfect food,room and staff! Thanks again for everything!!!
17 July 2014