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Rated 4.4 out of 5 by 169 reviewers.
Rated 5.0 out of 5.0 by Unexpected Gem in Central Newcastle This wasn't my first choice when looking for accommodation during a recent stay in Newcastle; however I felt like a home away from home. Very tranquil surroundings; hotel room spotless and a bath!. Adjoining restaurant serves gluten free vegan food. I was welcomed as an IHG club member and i really appreciated the map of Dean Park outlying a post work 4 mile walk/run. 16 September 2014
Rated 5.0 out of 5.0 by Excellent place for Newcastle Great place to stay for visiting Newcastle. Easy walk into centre, but quiet location an free parking 11 September 2014
Rated 4.0 out of 5.0 by Not as good as our other visits We have stayed at the Holiday Inn Jesmond three times and on both other occasions it was much better. I rang up the hotel in advance to ask for a specific room and we were told that it was unavailable but we would be put in one with the exact same layout as we were travelling with a toddler. Of course, on arrival at the room, it was not the same. My husband went to reception and although the staff were rather dismissive, after lots of persuasion, they said they'd move us to the room we wanted the next morning. The next morning, we went to reception to asked to be moved, to be told (I think by the reception supervisor) that the room we wanted was reserved for someone else and we couldn't move. Finally, on our last night, I checked with the same reception supervisor to see if we could stay another night. We were told that there were no rooms available. I got back to the room and looked on line and there were rooms available. We decided not to give the Holiday Inn our further custom for the additional night as were weren't too pleased. We love the hotel, location and it just seemed that this time, the hotel was being over run by weddings or stag nights (which the hotel says it doesn't host but I met someone at breakfast who said they were on a stag night) and none of the staff seemed that bothered by their other guests. I will be back, but only if I can make sure that we can get the room we requested. 06 September 2014
Rated 5.0 out of 5.0 by Great Experience My whole family thoroughly enjoyed staying here, the Staff were excellent and helped with any questions where to go to visit, eat and were totally understanding with my elderly father who used a mobility scooter. We hopefully be visiting here again next year. 02 September 2014
Rated 5.0 out of 5.0 by Hotel and room very clean and staff very helpful We always stay in at least 4 star accommodation but having never stayed in a Holiday Inn before we were a little apprehensive as to what to expect. However from the moment we parked the car in the onsite car park we were delighted with the hotel, our accommodation and the staff. In fact some other well know 4/5 star hotel chains could take some lessons from the Holiday Inn. We will certainly look for Holiday Inns on our next holiday. 17 August 2014
Rated 5.0 out of 5.0 by Business trip Great hotel, though rather expensive compared with others in the area (jesmond). very good onsite italian/english food. 15 August 2014
Rated 3.0 out of 5.0 by B|reak in Newcastle. This hotel was a lot quieter than the last time we visited. The food in the retaurant is good especially the Pizza. The staff are friendly and helpfull. If you can get a room in the new part of the hotel as the rooms are generally larger. The bar would be great if it had any atmosphere but there was only ever a couple of people in it at any time. If I was in Newcastle in Business I might consider using this hotel again but I wouldn't come here on a liesure break again. 14 August 2014
Rated 2.0 out of 5.0 by Poor as usual! I've stayed at this hotel on several occasions and it mostly disappoints - it was consistently poor again. Holiday Inn can provide excellent service; the hotel at Brighouse demonstrates this time and time again. If Brighouse is amongst the best in making guests feel welcome then Jesmond sit's alongside the bottom order! In this hotel, platinum members are treated like everybody else - as irritant distractions who get in the way! I've said it before - get your loo seats fixed! Clean your rooms and make sure there is no curly human hair in the bed! 09 August 2014
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