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Rated 4.3 out of 5 by 215 reviewers.
Rated 4.0 out of 5.0 by Great Service and location Very efficient check in and out. Free toothpaste brought very swiftly to our room when we realised we had forgotten ours. Excellent central location - we were visiting relatives in Gosforth and collecting our sons from university in Durham, so easy access to both. Jesmond still has a lovely atmosphere. 18 December 2014
Rated 4.0 out of 5.0 by Comfortable good hotel This Holiday Inn has a bright large reception area and the staff were pleasant and efficient. The layout is rather complicated and it was a bit difficult to work my way along the corridors to find my room - not a big problem though. My room was bright and very modern. The bed was the usual very comfortable design in newer Holiday Inns and the pillows were also excellent. I slept very well. The bathroom was rather small but well equipped. The power of water from the shower could have been better but was OK. Overall a good hotel for a very good night's sleep and is easy to get to central station and city with short cab ride. 16 December 2014
Rated 4.0 out of 5.0 by Cold room Lovely large clean room with king size bed, really looking forward to a comfortable night after a shopping trip. When we returned to the room it was fair to say it was warmer outside than in the room ?? Adjusted the heating to max but that did no good. Reported it and was informed it would be repaired, the following night was no better but we were provided with a storage heater which did take the chill off?? It won't put me off from returning but I might leave it until summer or hope to get a different room?? 14 December 2014
Rated 5.0 out of 5.0 by Comfortable stay, convenient location We only stayed one night, attending a concert at the city hall - only 15 mins walk. Hotel felt very new, staff friendly,rooms good, as a gold elite member there was free wifi, complementary orange juice, water, biscuits. Parking was easy. Didn't dine there but breakfast buffet was OK - just the usual but still very nice. If there was a downside it would have been a bit of a hike to the town centre and quayside but all in all an experience worth repeating. 14 December 2014
Rated 3.0 out of 5.0 by Weekend Away Great location, exceedingly poor room on first night. Helpful staff moved us and had better second night. Still no heat in room...very cold! 11 December 2014
Rated 4.0 out of 5.0 by Friendly, helpful staff Staff are friendly and helpful. Rooms are decent, although to get to our room we felt like we were hiking to the next county. Food was good, as was bar service. Good choice if visiting the area. Parking was also a bonus, if limited. 11 December 2014
Rated 5.0 out of 5.0 by Seeing Friends in Newcastle We found the hotel to be good value, comfortable rooms and friendly hotel; the reception staff were efficient and full of fun, 09 December 2014
Rated 5.0 out of 5.0 by Comfortable room . I would recommend this hotel. I have stayed many times. the staff are always courteous and efficient. The food is excellent and rooms are comfortable. 07 December 2014
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