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Rated 4.4 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Great value Stayed here with my disabled daughter who is a wheelchair user. Very comfortable for us both. Rooms were lovely. Had a meal in restaurant which was very nice too. 22 May 2013
Rated 4.0 out of 5.0 by Comfortable rooms, great breakfast I have stayed here a couple of times and the rooms have always been very pleasant and the food excellent. The internal layout of the hotel is a little confusing - it's mostly well signposted and almost all areas are accessible by lift though sometimes finding the right lift is a challenge! The surrounding area is plesant. It is quite studenty but Osborne Road offers a number of gastropubs and bars - though many close at 9.30pm. The hotel restaurant is also worth checking out. 21 May 2013
Rated 5.0 out of 5.0 by Great customer service and nice room The service was really good and always on time for room service. Very enjoyable stay. 12 May 2013
Rated 5.0 out of 5.0 by Very comfortable hotel Great weekend stay, rooms on the small side but were also very comfortable , lovely breakfast, ate in restaurant on one night, again very good, great location less than 15 mins walk to city centre and lovely park at other end of street, 5mins walk to metro. Had a problem with bill on checkout but soon sorted by pleasant staff member, will definitely stay again 11 May 2013
Rated 5.0 out of 5.0 by Best yet Rooms clean,modern and comfortable. Staff friendly and professional. Would definately recommend 11 May 2013
Rated 1.0 out of 5.0 by No customer service after departure I forgot some belongings after departure and wrote several emails about these but got no answers from the hotel. Had to let a friend go there and ask for them.........Not a good way to handle this matter!! 08 May 2013
Rated 5.0 out of 5.0 by Timely Relax We arrived relatively late on the Friday evening and relaxed immediately as we were welcomed so genuinely at reception. Our room was spacious with all we needed for our one night stay. Although we didn't want a full meal there was plenty of choice in the bar restaurant. We enjoyed very tasty sandwiches with a few drinks , whilst chatting to our son who lives in the Jesmond area. Leaving early to walk into Newcastle centre on the Saturday, we were able to return to the hotel and enjoy a late breakfast joined by our son. Afterwards we chatted in the reception area , watching the world go by. Our journey back to the Tyne Tunnel was relatively easy . The whole weekend was very relaxing and enjoyable. Thanks to all the staff at the Jesmond Holiday Inn. 27 April 2013
Rated 4.0 out of 5.0 by Cold room We stayed for the weekend and the room was fantastic size and decorated lovely but sadly spent most of the time in the room freezing as the A/C wasnt working properly and the bathroom was so cold it was like been outside. We did complain to reception who very quickly brought up a heater but this should be the case in a brand new room and was constantly told that it was a BIG room !!!! and it may take longer to warm up very disappointing to be honest. 11 April 2013
Rated 5.0 out of 5.0 by New Hotel first time stay Have stayed in a lot of Holiday Inn Hotels this was the best so far, it was clean modern and the staff were very attentive. I was offered an upgraded which was a welcome surprise. The room was light and airy and spotlessly clean, you could ask for no more for a goodnights sleep at a reasonable price. 02 April 2013
Rated 4.0 out of 5.0 by Fabulous breakfast The room was difficult to find! Comfortable night - fab breakfast. 29 March 2013
Rated 5.0 out of 5.0 by excellent holiday inn a really lovely hotel better than an average holiday inn. Fanastic italian restrant - pizza unbeatable! Decor good, everything clean and fresh. Also ideal location to walk into the city. 11 March 2013
Rated 4.0 out of 5.0 by Excellent room, mediocre breakfast. Rarely is muesli absent at a hotel of this general standard. 10 March 2013
Rated 5.0 out of 5.0 by Jesmond Hotel Really friendly and helpful staff, room was nice and clean, cant fault it at all. Would recommend it to anyone 08 March 2013
Rated 5.0 out of 5.0 by Relaxing break at Newcastle Excellent stay , room lovely and restaurant breakfast and evening meal of a high standard. 01 March 2013
Rated 4.0 out of 5.0 by Good value Excellent location with easy access to Newcastle centre. Car park very useful. Well equipped modern bedroom (apart from a very uncomfortable chair). Evening meal in the "Italian" restaurant only average. Breakfast was good. The staff were efficient and helpful. We will be back. 27 February 2013
Rated 3.0 out of 5.0 by Ok, but could be better I have stopped at this hotel since it has been refurbished and its in a great location and has excellent staff BUT the room maintenance leaves a lot to be desired. Quite often light bulbs are out, lamps do not work and on the one but last visit the 'hot' water was barely tepid, or even more bizarrely remote controls for TV don't work with the TV system!!!. Put this with poor sound proofing in some of the executive rooms on the first floor can make a stay a bit hitty- miss. The internet is quite stable these days but the TV system is prone to freeze. All of the se problems are niggles and could be addressed very simply however there seems to be no real plan in force to address them. Having said that being close to the Metro and the free parking it is not a bad venue. I will still use it as I've sussed out one or two of the best rooms that are quite and everything works :-) 20 February 2013
Rated 2.0 out of 5.0 by Not so good I don't have much time so i'll keep this short, although i could write a lot more on how disappointing my stay was. I wouldn't recommend the Jesmond Hotel. For instance, my 'Executive' room 119 was directly above the restaurant/bar, and every night the music was unbearable, until they closed at 10pm - i had to phone down every night to ask if it could be turned down #a guest should never have to do this!#. Additionally, i was charged for a paper each day, even though it was supposed to be complimentary with the room #says so on the booking site# and i never once recieved the paper i ordered. Finally, on two occasions my wake-up alarm was late, fortuneately i had already risen, but this is unacceptable especially for a business patron! I should mention the food was really good, and the hotel did have a nice atmosphere, just didn't want the atmosphere in my room every night after a 10hr business day i just wanted to relax and couldn't Colleagues mentioned the same problem in other rooms..., Overall, a poor service and accommodation. I'm sorry, but i wouldn't recommend this hotel. 27 January 2013
Rated 4.0 out of 5.0 by Clean and Comfortable I enjoy staying at this hotel because its clean and comfortable. Food from the Italian Restaurant is very good quality even when delivered as room service. Would certainly recommend to colleagues and friends 23 January 2013
Rated 5.0 out of 5.0 by Great hotel My wife and I spent New Year's Eve there and had a wonderful evening and night. Our deal was dinner bed and breakfast. The room was as to be expected at a HI hotel up to the usual high standfard. Dinner was served at the Fratello's restaurant attached to the building and was of a high quality; the three-course meal was tasty, extremely presented and the portions were very generous. Waiting was very pleasant, attentive and friendly. The table being New Year's Eve was well decorated with crackers and a party gift box (poppers, etc# and we were served 6 petits fours to start with. BRILLIANT! The morning breakfast was fantastic. Easy to walk into town or to the quayside #10-15 minutes for both venues). We fully enjoyed our transitonal 2012-2013 night. WELL DONE! 07 January 2013
Rated 4.0 out of 5.0 by New Year's Eve I was one of a party of 12 that booked to stay on New Year's Eve. The theme was 'red carpet, Oscar type night'. The tables were set out lovely but other than 2giant Oscar figures, that disappeared after about 30mins, that was it. I was also told that a rat pack style singer would be on. Instead it was 2guys that came on about 11pm and played a melody of songs till about 2am. The food was nice but not special. We always go away for new year but usually go to a Marriott hotel. I think we have been spoilt previous years as there is nothing we would complain about, everything is perfect , and its the same price. 05 January 2013
Rated 5.0 out of 5.0 by Great hotel - will come again Very comfortable, extremely clean room and excellent customer service. Enjoyed my Kit Kat! 03 January 2013
Rated 4.0 out of 5.0 by Just what we needed Having obtained tickets for an event at Newcastle City Hall we needed somewhere affordable and close enough to stay. The Holiday Inn was both of these, only one metro stop from the centre of Newcastle. The bars in Jesmond helped round off a perfect nght 03 January 2013
Rated 5.0 out of 5.0 by Really great stay Stayed on the breakfast and evening meal deal for two nights with my son. All in all very good value. The restaurant was really good with the allowance provided allowing you to have a great choice. Good reaturants in Holiday Inns are often at best 'OK' without being great - this Italien here one is really good The staff were great and helpfull and the location is great close to the town centre. If I had to complain (and this place is much too good to do so) I did gret free internet as a platinum customer, but they give it out in lots of 500 MB which my internet / you tube savey son soon consumed and he had to go to and from reception to get topped up. Highly recommended. 02 January 2013
Rated 5.0 out of 5.0 by conference excellent venue and events team. very helpful. Would use the conference facilities again. 17 December 2012
Rated 3.0 out of 5.0 by Adequate Our twin room was well appointed and clean, however it was extremely cold on arrival and there was no instruction on how to regulate the heating or what the symbols on the monitor meant. A member of staff came and sorted it, but it took a long time to warm up and obviously no one had prepared for our arrival. Breakfast , if booked in advance was £10, but if not it was £15.95 per head, which we weren't told until we were in the restaurant- way too expensive! We went elsewhere to eat. Overall it was adequate, but not relaxing. 14 December 2012
Rated 5.0 out of 5.0 by Excellent Great hotel, I was staying as my husband was at the Freeman hospital very convenient 11 December 2012
Rated 2.0 out of 5.0 by Worst Holiday Inn stay Reception staff not helpful did not advise us where room was therefore walked all around hotel trying to find room that was badly signposted,When entered room the temperature was so cold but even when thermostat turned up to maximum was still very very cold and still cold following morning.Too cold to have a shower even staff in dining room were wearing coats to keep warm.Dining room opened at 6.30am but breakfast buffet was not available until 7.00am 11 December 2012
Rated 5.0 out of 5.0 by Excellent stay Very comfortable stay. Stayed here a couple of years ago and wasn't impressed, Old, tatty room, no air conditioning. The refurbishment has worked extremely well and made a terrific difference. Only down point was if you sit in the terrace bar there was a very cold draught from the front entrance. 09 December 2012
Rated 5.0 out of 5.0 by Good service, good value, good location Stayed for two nights in November. Great location, got parked on the hotel car park no problem. Standard room was fine size. Hotel restaurant was actually better quality and value than the one we booked in town. Don't have any complaints at all. 07 December 2012
Rated 5.0 out of 5.0 by Stylish hotel - excellent staff We now use the Holiday Inn, Jesmond as our default location in Newcastle. The hotel is very stylishly decorated and has really friendly and helpful staff. The city centre is a fairly short walk (and the metro station at Jesmond a short stroll away); add to that easy road access and you will see why we regard this as the place to stay in Newcastle. The usual helpful experience was added to on our most recent stay at the beginning of November - when I managed to leave my keys in the room; this was dealt with with the minimum of fuss and in a most friendly way. 01 December 2012
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