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Rated 4.4 out of 5 by 219 reviewers.
Rated 5.0 out of 5.0 Excellent venue and location We located this hotel based on proximity to the university. Having read the comments from previous guests we decided to choose this hotel. I can confirm that none of the positive comments were inaccurate (for a change), the decor is fresh, staff efficient and attentive. A good aspect is the option to dine in the restaurant which is located a street level and also used by none residents (a good sign). 24 December 2014
Rated 5.0 out of 5.0 by Top notch hotel Two rooms and two nights gave every chance for the hotel to fail somewhere. They didn't. In particular the quality of service from all including those cleaning guest rooms was of the highest order with Kim on reception setting the highest of standards 23 December 2014
Rated 5.0 out of 5.0 by comfortable/meeting needs Ideal for conference at Northumbria University. Comfortable and clean. 21 December 2014
Rated 4.0 out of 5.0 by Great Service and location Very efficient check in and out. Free toothpaste brought very swiftly to our room when we realised we had forgotten ours. Excellent central location - we were visiting relatives in Gosforth and collecting our sons from university in Durham, so easy access to both. Jesmond still has a lovely atmosphere. 18 December 2014
Rated 4.0 out of 5.0 by Comfortable good hotel This Holiday Inn has a bright large reception area and the staff were pleasant and efficient. The layout is rather complicated and it was a bit difficult to work my way along the corridors to find my room - not a big problem though. My room was bright and very modern. The bed was the usual very comfortable design in newer Holiday Inns and the pillows were also excellent. I slept very well. The bathroom was rather small but well equipped. The power of water from the shower could have been better but was OK. Overall a good hotel for a very good night's sleep and is easy to get to central station and city with short cab ride. 16 December 2014
Rated 4.0 out of 5.0 by Cold room Lovely large clean room with king size bed, really looking forward to a comfortable night after a shopping trip. When we returned to the room it was fair to say it was warmer outside than in the room ?? Adjusted the heating to max but that did no good. Reported it and was informed it would be repaired, the following night was no better but we were provided with a storage heater which did take the chill off?? It won't put me off from returning but I might leave it until summer or hope to get a different room?? 14 December 2014
Rated 5.0 out of 5.0 by Comfortable stay, convenient location We only stayed one night, attending a concert at the city hall - only 15 mins walk. Hotel felt very new, staff friendly,rooms good, as a gold elite member there was free wifi, complementary orange juice, water, biscuits. Parking was easy. Didn't dine there but breakfast buffet was OK - just the usual but still very nice. If there was a downside it would have been a bit of a hike to the town centre and quayside but all in all an experience worth repeating. 14 December 2014
Rated 3.0 out of 5.0 by Weekend Away Great location, exceedingly poor room on first night. Helpful staff moved us and had better second night. Still no heat in room...very cold! 11 December 2014
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