Rated 4.4 out of 5 by 231
Rated 4.0 out of 5.0 by Prc1 Comfortable bed and great service.
After initial dissatisfaction, Michael, the duty manager, enabled all our needs to be met, which contributed to a very pleasant stay. All the staff were great. Thank you all for a pleasant stay!
10 September 2014
Rated 3.0 out of 5.0 by Malp123 No bacon served at breakfast at all
This hotel is fine in all aspects except that I found it incredulous that an English hotel did not serve bacon as a standard breakfast item.
I was gobsmacked when I asked the person attending to the breakfast area, if bacon was on it's way out, only to be told "I am sorry we do not serve bacon".
It is true that there were other items on offer, including suasages, but come on Holiday Inn Express, get your act together. Bacon is an absolute must and may well influence my decision whether I use your hotels in the future or take my business elsewhere.
08 September 2014
Rated 5.0 out of 5.0 by Mary1447 Clean comfy room and friendly staff
Stayed for 2 nights in September. Reception staff were very welcoming. Room was ready on arrival and was very clean. Bed was comfortable and I liked the choice of pillow. Bathroom also very clean and the towels were good quality. Breakfast was adequate but could have offered slightly more choice.
07 September 2014
Rated 5.0 out of 5.0 by John, Ely Very Convenient positiont for Station
We found the hotel matched up to our expectations perfectly. It was in a very convenient position for Station
06 September 2014
Rated 4.0 out of 5.0 Good staff, good location, beware the stag and hens
Fantastic location, five minutes stroll from everything including Central Station.
The staff were friendly, and efficient. Rooms and facilities were clean and fresh.
Breakfast (included) was pretty good, and they had a take-away service for people in a rush.
Caveat : we left on Friday, and as we picked our bags up from the left-luggage facility, multiple stags and hens were starting to arrive. Well behaved, but there was a lot of them. I'm pretty sure the staff would be able to keep a lid on them, but if you're planning a weekend there, be aware of it.
04 September 2014
Rated 5.0 out of 5.0 Great location, helpful and friendly staff.
Had a disabled room which was large and had a good sized bathroom (with all the disabled amenities).
Very friendly and helpful staff.
Good breakfast included in price.
02 September 2014
Rated 5.0 out of 5.0 by alzy Thanks for caring for us.
We had an excellent stay,it seemed that the staff could not do enough to make us comfortable and to feel at home.More coffee, tea ,sugar, milk, no problem.Have you any idea how to get to this place? No problem i will print you a map.thanks we had a great stay
31 August 2014
Rated 3.0 out of 5.0 by ac0935px Good but not perfect
Poor maintenance in the bathroom spoilt this stay. Coupled to a very dirty dining area on the last morning for breakfast an otherwise good experience was somewhat marred. Staff did a good job.
31 August 2014
Rated 4.0 out of 5.0 by Rbrum Great location to city center and train station, great service by staff
We had a great stay for four nights, location is great for seeing Newcastle, and jumping off to other locations for day trips. Staff was most helpful, great experience.
30 August 2014
Rated 5.0 out of 5.0 by ian_1000 GreatHotel
Friendly and helpful staff, a clean and comfortable room. Couldn't ask for more from a hotel.
29 August 2014
Rated 5.0 out of 5.0 by pardise/forever good breakfast
this is the best hotel i have stay in. i will be staying in the hoilday inns again.value for money.very clean.ideal based near newcastle train station.anyone coming to newcastle upon tyne uk is a must for them.
28 August 2014
Rated 5.0 out of 5.0 by Skeggy2009 JHP Business trip
Hotel is in a great location for travel, shops and waterfront.
Facilities always excellent, and staff always professional.
I appreciate the flexibility of being able to bring evening meals into the hotel to eat.
19 August 2014
Rated 5.0 out of 5.0 by Ginja Comfortable hotel with knowledgeable and considerate staff.
Hotel was clean and comfortable with knowledgeable and considerate staff who more than helped to make the stay a pleasure.
17 August 2014
Rated 5.0 out of 5.0 by gjb14 Great stay, home from home
Good to stay again. You do not realise how good it is to stay at a professionally run hotel with fantastic friendly staff. Credit to all the staff John and Lauren to name a few.
see you all again soon.
17 August 2014
Rated 5.0 out of 5.0 Excellent staff service and welcome
I look forward to staying again. Excellent location easily accessible on foot from the railway station.
13 August 2014
Rated 1.0 out of 5.0 by Lee168361 Poor Experience
Second time I have stayed at the Holiday Inn Express Newcastle.
Found this experience the worst. The room (109) had a very strong smell when I entered of what I can only describe as urine. Having had a long journey to the hotel I decided not to do anything about it.
On returning to the hotel on day two I found that my room hadn't been made up - dirty towels still in a pile on the floor and my bed not made. The strong smell still also present.
I did at this point report to reception who offered to clean the bathroom for me and gave me 5000 loyalty points. I then had to leave the room for an hour until the bathroom was cleaned.
Clearly unacceptable from a hotel chain like Holiday Inn Express.
11 August 2014
Rated 5.0 out of 5.0 by David1124 Great location for public transport
Ideal location, 5 mins from rail station and 10 mins from city centre. Clean and efficient with helpful staff.
11 August 2014
Rated 5.0 out of 5.0 by Tea88 No Complaints
Great location, clean hotel and rooms. No complaints at all.
08 August 2014
Rated 4.0 out of 5.0 by Harrywh0 Clean and comfortable but ..............
This hotel is well placed for the town centre and public transport.
The hotel was well presented and the rooms comfortable and clean.
If you use the multi storey car park it is suggested you park on a floor with an odd number. The lift will then take you to the entrance/exit nearest the hotel front door. The lift for the even floors is at the other end of the building.
When we arrived for our mid-week break there were a number of men hanging around outside the hotel entrance and they seemed to be present on and off during our stay. The noise these, and others, made echoed upwards to bedrooms on the courtyard side of the hotel. This noise seemed to go on through the night.
At breakfast one morning we found one woman, asylum seeker possibly, curled up asleep in the reception/breakfast area. Another customer eating breakfast with his feet up on a chair, speaking to his friend in a loud voice and making a right mess on the table and floor. In neither case did staff intervene although in the latter case probably quite sensibly as the behaviour seemed designed to provoke a reaction.
Fortunately the downsides did not detract from our stay although my wife was a little wary when using the public areas in and around the hotel.
07 August 2014
Rated 4.0 out of 5.0 by Andrea372 excellent hotel
A good quality hotel in a central area of Newcastle
06 August 2014
Rated 5.0 out of 5.0 by Shan49 Warm and friendly
Excellent hotel for old and young alike. Perfectly situated for the station and for getting about. Breakfast was an enjoyable experience because of the friendly chats with members of staff.
06 August 2014
Rated 4.0 out of 5.0 by Macmanic Comfortable room
Within walking distance of the City centre and the nightlife of the Queyside. A comfortable stay.
05 August 2014
Rated 3.0 out of 5.0 by Ally1602 Not the best
Already mentioned my concerns however I did not sleep well both nights.
05 August 2014
Rated 4.0 out of 5.0 by Lran Comfortable stay
I was staying on business so good location for the station and a couple of nice restaurants for dinner. Had everything I needed for my stay but it's not full service so a longer stay may not have been as comfortable. Staff were friendly and shower was good.
I would recommend.
04 August 2014
Rated 5.0 out of 5.0 by Chas-64 Excellent hotel for stay in Newccastle
Brilliant reasonable priced city centre hotel. It was exactly what I was looking for in a city centre. Fab Breakfast, excellent staff - I especially liked the guys cleaning tables at breakfast - they always were alwasy smiling and had time to chat briefly, whilst they were working.
29 July 2014
Rated 2.0 out of 5.0 by JimmyS1234 Fine hotel, shame about the bouncers
Room was fine but on returning from dinner we had a 5 minute interrogation by the 'bouncer' about my name and room number while plenty of other people just wandered in. Made me feel like I was in the wrong and not what I expect from any staff in any hotel. Really spoilt our evening and stay. We won't be coming back.
26 July 2014
Rated 5.0 out of 5.0 by alto2 A great welcome
As ever, I received a great welcome, and was greeted as a Rewards Club member. All the staff were cheerful and helpful.
21 July 2014
Rated 5.0 out of 5.0 by sagaman04 Great service
The staff at this hotel were friendly and accommodating. We had to extend our stay an hour beyond the late check-out time of 14:00 and there was no problem. We had, as requested a room on the highest floor. Nevertheless, the room was subject to street noise at night - something for Holiday Inn to address. Otherwsie the hotel was quiet and comfortable.
19 July 2014
Rated 3.0 out of 5.0 by PeterB99 Good location, uncomfortable bed
Hotel is in a good location close to centre of Newcastle, with pay and display car park next door (price reasonable).
Only real downside was the uncomfortable double bed which was unsupportive making it difficult not to roll into the middle. If you want a good nights sleep would recommend a twin room instead of a double.
19 July 2014
Rated 4.0 out of 5.0 by Rachel 35 Friendly staff and comfortable room
This hotel is located in the city centre which is ideal for sightseeing. It is also only about 5-10 minutes from the station.
The staff were very friendly and helpful at reception and also at breakfast. The breakfast was very good with a wide range of choices.
The bathroom was very clean and the room was well-equipped. There were some marks on the sides of the beds and on the walls next to the bed which need a bit of attention. However, overall the room was very comfortable with all the necessary amenities, t.v., kettle and coffee/ tea... maybe some biscuits next time? It was quite warm in the room but the air-conditioning helped keep the room cool. When the window was open there was a bit of noise from the street.
I would recommend a stay here.
17 July 2014