Rated 3.6 out of 5 by 173
Rated 4.0 out of 5.0 by MTPrit25 Good hotel same about check out
Lovely hotel great location, same about trouble checking out. Preauthorised credit card then took 1 week to get money back on credit card not a good service. A big let down to a good stay.
04 August 2013
Rated 2.0 out of 5.0 by MrBear Dissappointed
When I arrived after a long journey from Scotland with my young family and got all our luggage and kids toys etc to the room I found that the folding bed was broken and that the soap dish in the bathroom was hanging off the wall. I then went down stairs to complain and had too wait another half hour on another room. I was offered no assistance moving all my luggage etc again to the new room therefore I was a bit disappointed. By the time I had got everything sorted out (approx. 1 hour after arriving) I had very tired and hungry young children on my hands. I thought that some sort of apology in the way of a bottle of wine, meal voucher or discount should've been given. On the basis of the aforementioned I wouldn't stay at this hotel again or recommend it.
03 August 2013
Rated 5.0 out of 5.0 by Liddell Quiet night out
With children now filling the house and no room we can call our own. Sneaking out after dark was the perfect remedy to continual sanity. The hotel was the perfect oasis of forbidden pleasure and tranquility. The bedroom was relaxing with a bed big enough to remind us of our youth. The champagne was cold and the breakfast the next day refreshing and much needed.
03 August 2013
Rated 4.0 out of 5.0 by Gooseye Family functions were excellently handled
We only stayed for one night after a large family wedding in one of the hotels function rooms. We found that the services and attentiveness of the staff was exceptionally good. I would recommend this hotel to anybody wishing to have a function of any kind.
We had staff available for purchasing drinks at all times which was something we were pleasantly surprised at, considering in most placing you are expected to wait until the bar staff are ready for you.
The rooms were excellent and had everything we could possibly need, we were fortunate enough to have working air con in all of the rooms we booked out and every family member boasted of an enjoyable, comfortable sleep.
As we purchased a B&B service, we found that the breakfast meal was something to be admired. It was above our original expectations and we thoroughly enjoyed it, we had a bit of a complaint about the lack of water, but after mentioning it to a staff member we were given glasses and a pitcher.
Overall an incredibly good stay which i would recommend to anyone
02 August 2013
Rated 1.0 out of 5.0 by Richardofcalder Not the best Holiday Inn I have ever stayed at.
As a fairly recent Priority Club member who stays 30+ nights a year in hotels because I have to as my business dictates it, I was met at booking in that it costs £15 per night to connect to wifi. - essential for my business. I also received an offer for extra points if I ate in the restaurant. -Just show it at reception when you book in, still no points, I am having to chase them.
The showers in the pool changing rooms smelled of bad drains. the pool area was lacking in facilities such as a water fountain. No Jacuzzi?
I ate in the restaurant, nothing spectacular.
Breakfast was no better, - unless you have a thing for hard crisp fried eggs.
26 July 2013
Rated 5.0 out of 5.0 by MarkP67 Just what I needed when travelling
Love the refurbished areas and hope it continues to the bedrooms which are CLEAN. just need a refresh. Staff chatty when they can be. Food has improved in past year so congrats to the kitchen and service teams.
17 July 2013
Rated 3.0 out of 5.0 by Gandalfspal Almost good, but .........
Non functioning air conditioning unit made executive room far too hot for comfort. Offer of another room was not taken up as nobody could be postive about room with an air con unit that actually worked. Slept with two fans operating all night. Next day a maintenance engineer found us a room with a working air-con unit and we changed rooms. Cool air bliss!
food and service excellent in the restaurant. Very friendly bar staff.
15 July 2013
Rated 3.0 out of 5.0 by Grumpies Evening meals not up to usual standard
We stayed DB&B for two nights on 30th June and 1st July but the evening meals were not up to standard that we have become accustomed to when visiting this Holiday Inn in previous years. There seemed to be a shortage of staff in the restaurant and ones that were there were not on top of their game.
09 July 2013
Rated 2.0 out of 5.0 by sdmw Refurbished bar area
The refurbished bar area visually looks good, but is wholly impractical. They've removed the bar stools, if you want bar food trying to eat off the very low tables results in you spilling food.
The sofa's are comfortable enough but useless for bar snacks. The old tables/chairs were far better. The enclosed area at the end of the bar used to be a "quiet" area where you could have bar snack in peace, have a chat, or read a book with your drink. Now there is a flat screen TV at the end, (with no sound) and music blaring out of speakers. Stay here by all means, but go out to eat, plenty of better options nearby.
05 July 2013
Rated 4.0 out of 5.0 by Angus26 Good value
The room was clean and comfortable, the staff very friendly and helpful, and the breakfast excellent. Some parts of the hotel need updating, but overall it was very good value for money, although the charge for wi-fi was unacceptable. We stayed 14 nights, but on 2 of those we were subject to loud and disruptive guests in the room next to us. Some attention needs to be paid to ensuring that guests checking in late at night/early morning are made aware that they must be as quiet as possible, as other guests are trying to sleep.
03 July 2013
Rated 4.0 out of 5.0 by mony Convient location
Reasonable price,expesive Breakfast if you do not pr-book.
02 July 2013
Rated 5.0 out of 5.0 by Hitch Newcastle Stay
Excellent stay at the Newcastle Holiday Inn, leisure break with my children and we all had a great time, the staff were excellent and treated us very well.
01 July 2013
Rated 3.0 out of 5.0 by Surreylad Tired, but acceptable
There is nothing major wrong with this hotel, but it is in need of a bit of love in a few areas. My bathroom has seen better days, a bit of grouti was loose on the floor. That said the room as a whole was clean and comfortable which is the most important thing. The gym is tiny, I wanted to use the weights room but as one other person was in there that wasn't possible. The staff were lovely and the meal I ate was nice as well.
One word of warning, I could barely get any phone signal inside the hotel (on 3) and wifi is incredibly expensive, if you want to use the Internet whilst you are staying take that into account before you book.
Overall an acceptable hotel, if you can get a good rate.
30 June 2013
Rated 4.0 out of 5.0 by Ruddie As good as expected
The standards expected of Holiday Inns were maintained, and although the Hotel was very busy the staff were as helpful as always. We shall continue to use these Hotels
29 June 2013
Rated 5.0 out of 5.0 by Bluelight Good location, obliging staff, everything catered for
The hotel is well laid out, with good leisure facilities, staff were always obliging. Food was good, Excellent parking. Overall fitted our needs like a glove.
28 June 2013
Rated 5.0 out of 5.0 by stevethepirate Perfect for my requirements
Good experience with especial praise for the reception staff.
Good wifi at halfprice because I am a Priority member and good news that it will be free.
A couple of nice country lane walks easily accessible from the hotel.
28 June 2013
Rated 4.0 out of 5.0 by Cymrofyddlon Bar/Restaurant and lobby freshly updated - a huge improvement
Stay here often, so have been aware of the worn & dated nature of the public areas, but these have now been addressed and what a difference!
The lobby, bar and restaurant have been given a complete facelift which has resulted in a remarkable change in decor and ambience.
Long overdue but well done!!
23 June 2013
Rated 3.0 out of 5.0 by Linzi90 Good but could be updated
Me and some of my friends stayed at this hotel for my birthday.
The service from the staff was really good. We had 2 rooms but saw that 1 of the rooms had an ajoining room attached so we asked at reception if we could swap, they were really friendly. 1 of the rooms was abit dated and the bath tap was leaking but overall, it was good. Reception offered a taxi service to get us into the city and gave us extra towels on request. Rooms were a reasonable price as we booked in advance. It was a little far from the city but I would stay there again.
17 June 2013
Rated 5.0 out of 5.0 by MarkP67 Great lounge and bar with friendly staff
Have stayed before and find it comfortable, clean and friendly.
Food is very good. New lounge, bar and restaurant is very chic and comfortable. Lovely breakfast too.
11 June 2013
Rated 4.0 out of 5.0 by Pally Excellent customer service, very nice rooms
I would recommend this hotel highly brilliant rooms and the staff are very nice and helpful. The lounge area is very very nice, able to relax by the bar and enjoy a few drinks.
Only downsides -
Far from the town centre (entirely my fauly as i knew this before hand but bear in mind as taxi's to the town centre, there were 6 of us, was £20 on average)
The location of our rooms (3 rooms altogether) was at the end of the longest corridor known to man lol)
And lastly on our initial check in we were given our room keys for 3 seperate rooms, I walked into my room and there were PEOPLE IN THE ROOM! This was rectified however was very unprofessional and made the rest of the stay uncomfortable whenever we saw the people from the room! We didn't complain about this to the hotel as we wanted to just enjoy our weekend but definitely a bad point of the weekend!
08 June 2013
Rated 5.0 out of 5.0 by MRSJC Great location & great service
I stayed with my two teenage daughters for three nights over half term, We were in the area visiting family. Handy location to reach everyone. Room was spacious clean and very comfortable. I had one very small issue but housekeeping were fabulous in how and the speed they dealt with it. Would stay here again without a doubt.
04 June 2013
Rated 5.0 out of 5.0 by Family21 Great Service
We had a great break basing ourselves at this hotel, the staff were friendly from the moment we walked through the doors, lovely to the children and nothing was too much.. Our room was clean and comfortable, breakfast was one of the best,
We will use again when we visit the area again, Thanks holiday Inn Newcastle
02 June 2013
Rated 5.0 out of 5.0 by Willow1 Great hotel
Stayed with husband and two teenage boys for a wedding. We stayed two nights. Very clean. Breakfast great and pool and sauna used and all fine. Would stay again
01 June 2013
Rated 4.0 out of 5.0 by Julesandy Nice hotel
Great hotel, not top of the range and needs updating a bit, but good value , comfy bed and lovely breakfast.
31 May 2013
Rated 5.0 out of 5.0 by cdewhurst Brilliant Hotel
A group of lads in Newcastle for a night out, you should have seen the shock on our faces when we arrived at the hotel! we was expecting a cheap budget hotel for the price but everything about this hotel is fantastic! The food the bar the staff and the room were all exceptional! would highly recommend
31 May 2013
Rated 3.0 out of 5.0 by Kiranbilly Wifi!
On the whole our stay was fine but I was disappointed with the fact that in the hotel it was not free wifi. I like to check on my emails etc constantly and was told I could only do this by purchasing a pass. This never happens at any of the other hotels we stay at on business I can pick up emails on my iPad everywhere else without extra charge. I could not connect to wifi at all.
Also breakfast which although had a good choice of fresh food there was no staff to supervise - i.e to help with toaster and direct people to the proper coffee machine- in fact I saw many elderly people struggling to use the rather old fashioned toasting machine to no avail.
28 May 2013
Rated 3.0 out of 5.0 by Ratty66 Refurbishment
The hotel was obviously in need of a refurbishment, and unfortunately for me it was being carried out while I was stopping there. A strong smell of paint fumes at reception, wet paint signs, alternative toilet facilities.
A couple of coach parties were stopping there as well, and they took priority in the restaurant when I tried to book a table for the following day, I was told that I could not have a table until after 2030hrs even though I only wanted a table for one. The Restaurant Manager was not at all friendly or helpful, but all other staff were very pleasant.
22 May 2013
Rated 4.0 out of 5.0 by Bebop Good room, excellent staff
We reserved an executive room. The bed was very comfortable, the complimentary drinks and toiletries were of a good standard, and very welcome. The bathroom was tiny - but the shower was in very good order and the bath was adequate. The heater in the room was very easy to adjust and effective. It was good to be able to open the windows. The television was the best we have ever encountered in an hotel - easy to use, well positioned and a full range of channels. We found every member of staff we encountered to be friendly and helpful. All in all a good experience. And a very good location - not too far from the city and easy for further north. We enjoyed dinner on our first night - there were two coach parties booked in, but we dined at 8.15pm after which the restaurant emptied quickly. Breakfast at 7.45am on the first day was rather busy, but on the second day we left it until 8.30 which was much quieter. The food was good, and everything seemed to have been replenished. We thought the value excellent - only £10 extra each day for two of us. We would stay here again.
21 May 2013
Rated 2.0 out of 5.0 by LandS Staff Training Required
When we arrived on a Sunday evening, the person behind the reception desk was unable to check us in. The only person able to do this was away "checking a room", so we had to wait 10 minutes for her return.
At breakfast, it seemed that only one person knew how to deal with a breakfast voucher (not the one we gave them to). They also cleared the buffet away (on the dot) without asking if we had finished with it. Surely a breakfast finishing time is the latest arrival time, not a "customers must be out by" time.
Extra staff training would seem to be required, so that there is more than one competent member of staff in each area.
If the bathroom fans have been improved, they must have been pretty bad before.
19 May 2013
Rated 4.0 out of 5.0 by Saffkitten Excellent value for money
I recently visited the hotel for a 4 day leisure trip. Prior to arrival I emailed with a query which was answered promptly, informatively and courteously. At check-in we were greeted by a friendly and welcoming receptionist and were offered a choice of ground floor or first floor room. The room was clean and in relatively good condition, and well-cleaned on a daily basis. The main drawback was the bathroom fan, which ran all day from around 7am until 10.30pm at night, and sounded like a waterfall. This unfortunately meant that we were woken early each day.
The restaurant was good value, with a two-course meal for two, including a glass of wine for £29.99. The choice was good, and the portion size large and of good quality. Breakfast was also plentiful and hot, with an excellent selection.
We used the health club, which was also very good, sauna and steam room both pleasantly hot.
Plenty of parking, and despite the hotel being by the motorway, there was little traffic noise.
I would recommend this hotel to others and would have no hesitation in booking again for future trips.
01 May 2013