Rated 3.6 out of 5 by 117
Rated 1.0 out of 5.0 by pe65 Good Location
Being positive the hotel is well located adjacent to Motorway junction and is a campus style which is surprisingly quiet.
The staff were pleasant and helpful
However, you have to access the hotel through a smokers area which is an unpleasant start to your stay.
The hotel is very 70's/80's and the unrefurbished bedrooms are very dated.
Room had a very dated bathroom and furniture showing evidence of damp. There was also very limited electrical sockets which in current day is poor.
Some significant investment is required or strategic thought adopted on how this hotel is positioned in the future.
21 September 2014
Rated 4.0 out of 5.0 by MR64 Overall Good
Stayed here a few times, great location and convenient for Newport and Cardiff not far on motorway.
Staff great,friendly and helpful. The only thing is this hotel is becoming 'tired' particularly in the public areas of the restaurant,bar and reception and looks ready for refurbishment. As always with hotels its a continuous process to redecorate! but generally a good place to stay when travelling.
21 September 2014
Rated 4.0 out of 5.0 by revolutionno9 Newport Coldra
A reasonable hotel offering an alternative to the more expensive Celtic Manor. Staff good, and food/bar better than the average.
17 September 2014
Rated 2.0 out of 5.0 by GravyAnecdote Excellent staff
This was a great hotel for one night with two problems you could easily avoid:
1. The food in the restaurant isn't great. To be fair, it's not trying to be a fancy restaurant. If you want simple food of an ok quality you'll be fine. Otherwise go find somewhere else.
2. Our air-conditioner in the room was broken meaning our room was ridiculously hot. To be fair to the hotel, we probably could have called reception and they'd have come and fixed it, but it was late by the time we discovered the problem.
But - those problems aside, everything esle about the hotel is just great. The staff in particular were excellent.
17 September 2014
Rated 5.0 out of 5.0 FAMILLY GATHERING/HOLIDAY
EVERYTHING MOST EXCELLENT, STAFF MOST PLEASANT AND HELPFULL.
FOOD FIRST CLASS AT ALL TIMES, FINE SITUATION FOR ALL LOCAL PLACES TO VISIT, I.E. CARDIFF BAY, MONMOUTH, CHEPSTOW ETC.
06 September 2014
Rated 4.0 out of 5.0 by YorkshireTaff Welsh Break
Booked the hotel through the IHG website with a great offer on for the evening. Stopping one night it allowed us to catch up with family over two days. The car park had plenty of space, the check in and bed room were excellent but let down by poor décor in the lounge/bar area. It looks out of date and in need of redecoration and a spruce up. If you are looking for a stop over on the way into or out of Wales, this spot is ideal.
03 September 2014
Rated 5.0 out of 5.0 by Paddy1951 Newport comfort stay
Fantastic stay from arrival to departure. We were treated extremely well and the staff made our visit a pleasure to be there. We would definitely stay here again.
01 September 2014
Rated 5.0 out of 5.0 by dazzydp Comfortable 3 night stay
We stayed 3 nights. The room was comfortable, well maintained, with clean and fresh towels provided very day.
Although small in overall size, the swimming pool was not too deep (1.2m constant depth) and allowed a nice refreshing swim in the mornings.
The staff were always polite, courteous and helpful.
Have stayed here on a number of occasions, and would be happy to recommend.
30 August 2014
Rated 3.0 out of 5.0 by farmi hotel looking run down urgent need off update
stayed at hotel for 3 nights on bed dinner and breakfast deal stay was quite friendly and helpful
hotel needs a update looking very run down
aircon in room was to noisey to turn on
dirty stains on the seats in the restaurant
first night we had dinner at the restaurant was a buffet style setup food was cold had a choice of meat and roast or new potatos and 2 veg thought well cant be this bad the next day but was same food for the next 2 nights
with slight varieties on the meats
28 August 2014
Rated 2.0 out of 5.0 by candleman comfortable bed but bad service in restaurant
Breakfast-Avoid.bland cooked range.half the staff too lazy to replenish coffee without requesting.
Complaining to duty manager-avoid unless you don't need courtesy and the feeling you are a guest.
Tired building from outside,Little more comfortable inside
overall badly managed hotel
3 stars max
27 August 2014
Rated 3.0 out of 5.0 by Indranil Very average hotel but courteous staff.
The hotel was very average in terms of cleanliness, decor, etc. But staff was very courteous and helpful.
21 August 2014
Rated 4.0 out of 5.0 by migi5 room not very clean
the edges of the room dirty, only hoovered in the middle.
the chair full of dust, the rest of the room and bathroom was ok.
16 August 2014
Rated 1.0 out of 5.0 by Weekly traveller! Definately NOT a HOLIDAY INN!
A comfy bed but nothing else good sadly! A very very tired hotel your better driving along to Cardiff city centre Holiday Inn!
Please do yourself up as handy location!
11 August 2014
Rated 4.0 out of 5.0 by GGee Good stay, efficient and a little different
Have stayed here a number of times now. Maybe "old design" but different in many ways to more modern IHG offerings and staff are very welcoming. Food is good and the restaurant/lounge/bar areas are comfortable and interesting. Room this time was large (up graded as Platinum member) but sadly the mattress had seen better days (sagging in the middle). Apart from that everything worked, it was comfortable and the bathroom clean and tidy. Overall very good stay.
08 August 2014
Rated 5.0 out of 5.0 excellent receptionist
had a two night stay, we had a very warm welcome from the receptionist, its a long time since i have met such a helpful receptionist, didnt catch her name but she was very, very helpful and pleasant.
31 July 2014
Rated 4.0 out of 5.0 by RB54 Pleasant staff and comfortable room
Visiting relatives nearby, a good value hotel with very friendly staff. The room was comfortable and the facilities good visiting relatives I did not use the catering on offer. Only drawback was that the bar only had one real ale, and that was bottled. Overall happy with the service and I would use it again.
31 July 2014
Rated 5.0 out of 5.0 by Hans2005 Convenient business location
The Holiday Inn Newport is conveniently situated next to the motorway, ideal as a hub for access to local business areas. The friendliness of the staff during arrival is continued throughout the visit. The rooms are more than adequate and the bar / lounge and breakfast areas and offerings are above average. All in all a good stay.
28 July 2014
Rated 2.0 out of 5.0 by Ravinder22 poor stay - cheap and cheerful
Arrived and room was ok.Very shabby and whole place needs up dating.
Order Lamb shank for dinner. Was appaulling. Had to chisel it off. Looked like a bucket of gravy had been tipped over.
Decor was old and unassuming
21 July 2014
Rated 5.0 out of 5.0 by Tony2420 Welsh surprise!
Although very close to the M4 motorway we both slept so well that we thought we were in the countryside as we could not hear any traffic.
Close to Newport this hotel is easy to find and is an excellent base for the M4 corridor, Cardiff, Swansea ,Ross on Wye, Brecon Beacons etc. and includes free car parking.
We normally stay at the HIExpress but this was so good we intend to return.
Only criticism was the reception on arrival which could and should have been better but checkout on departure fully up to standard expected.
21 July 2014
Rated 4.0 out of 5.0 by vincentj41 Keep realistic expectations
Although this hotel can be a little pricey and in need of some TLC the staff make up for that.
They are attentive without being intrusive and friendly without losing their professionalism.
The food is not gourmet but edible and the breakfast sufficient. There is not a lot to do around the hotel that does not require a car/taxi trip or for the really keen a substantial walk but as I was there on business that was not a concern.
All in all the hotel met my requirements and iI would use it again..
21 July 2014
Rated 4.0 out of 5.0 by Rosie 50 Room
Net curtains could do with being changed - a bit grubby.
Hair dryer in bad position - not next to a mirror.
Mirror would have been better on wall opposite bed.
Otherwise very good.
15 July 2014
Rated 4.0 out of 5.0 by Mature Irish couple Welcoming, friendly, efficient and comfortable hotel
Welcoming, friendly, efficient and comfortable hotel. Arrived after 3hour delay on M5 due to Glastonbury festival in transit to Fishguard. Reception staff was the best we have ever experienced. Got us settled quickly and comfortably and fed followed by great sleep. Will definitely stay here again. Also Hotel is ideally located beside the M4.
02 July 2014
Rated 5.0 out of 5.0 by fordy123 excellent place to go to
thoroughly enjoyed our stay at this hotel. it serves the best breakfast ever. beds very comfy, very clean. Staff very friendly and welcoming. can't speak highly enough of the place
01 July 2014
Rated 4.0 out of 5.0 by Holidaywoman49 very hot room
we visited on one of the hottest weeks of the year, room was very hot and we were unable to control the temperature. Maybe we would have enjoyed our visit if we were able to change the temperature.
We also noticed that the swimmimg pool was very cold, as my husband has a bad back he was unable to use the pool due to the temperature.
01 July 2014
Rated 4.0 out of 5.0 by Tennis ball Tim Business stopover
Good location close to M4, but room well insulated from any traffic noise. Hotel would benefit from some TLC in places compared to many HI chain hotel I have stayed at recently. Staff gave friendly and efficient service and dinner selection was excellent for a reasonable price. Would use this hotel if working in the area again.
29 June 2014
Rated 3.0 out of 5.0 by tony242424 nice room
Food at the evening buffet was cold. Breakfast was also getting cold
26 June 2014
Rated 2.0 out of 5.0 by Dave20154 Rooms way too hot!
The heat in the guest rooms is excessive. Surely this must be known of and no action has been taken. I won't ever stay here again!
13 June 2014
Rated 5.0 out of 5.0 by gerry50 Overview
Great location with easy access to both Newports and the M4. Friendly staff keen to look after the customer. Older facility but clean and tidy.
12 June 2014
Rated 4.0 out of 5.0 by rhds Much Better
I have stayed at this hotel lots of times but the recent work to improve rooms and facilities has made quite a difference. The new room cooling system has made staying in the Summer much more pleasant and will ensure i stay again.
10 June 2014
Rated 4.0 out of 5.0 by Tennis ball Tim Business trip stop-over
Used this hotel for overnight stay for it's location being close to the M4, even though it is in close proximity to the M4 motorway the room was quiet enough to sleep undisturbed.
Breakfast food had great choice of both hot and cold buffet, restaurant staff were friendly and helpful. What more do you need for a quick overnighter, didn't the leisure facilities so no comment on them..
09 June 2014