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Rated 3.7 out of 5 by 438 reviewers.
Rated 5.0 out of 5.0 by Close to Falls Comfortable bed, staff was very friendly, it is a very short walk to the Falls and the park attractions. Can park there and walk across to the Canadian side. 17 October 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn Ever When I was booking this, I was debating to stay at a competitor's hotel, down the street, (starts with an "SH"), which was $15 a night cheaper. I chose the HI because of past experiences at other HI's and my rewards status. I will never make this mistake again, and take a harder look at the hotel reviews, prior to choosing. The exterior is falling apart, and you can definitely tell they have been falling apart for years. The front desk staff was not attentive nor did they acknowledge my Platinum status. They seemed to just want to check us in ASAP and get us out of their way. It was late in the evening and there was no one else checking in, so I'm don't fully understand the brush off. I know there were signs that they were renovating but clearly, as evident from the lobby décor and exterior, this hotel has been neglected for some time. I reserved 2 rooms, 1 for my family and 1 for my parents. We were placed on a "so called" renovated floor. When the elevator door opened, it smelled musty and old. Clearly a lot of shortcuts were taken. Laminate floors that were peeling and the floor was warped. Shotty drywall work and paint job. Filthy windows. no insulation between the walls, you could hear everything in the other rooms. The beds were springy and clearly old. you can tell that the mattresses have not been replaced for many years. Breakfast was a joke. Food was horrible. Eggs runny, French toast tasted like cardboard. Booths were old and stained. Table was wiped off with a dirty towel and it was still sticky from spilled syrup. I actually went and got a bunch of napkins and cleaned it myself. This hotel, clearly only thinks about profit and not hospitality. It is evident in the workmanship of the rooms and the food. We were supposed to stay 2 nights. We left after the first night and checked in to the much, much, nicer, professional and cheaper competitor hotel down the street. I already know the response I will get from the hotel management, "Apologies, blah, blah, blah,...renovating, blah, blah blah..." don't bother. The price for this hotel is not justified and IHG corporate should really look into investigating this hotel. They should be removed as an IHG franchise hotel. I'm sorry I ever convinced my family that we should stay here. My parents found this to be the worst hotel they ever stayed in, in 40 years. 16 October 2014
Rated 2.0 out of 5.0 by Hotel by the falls Overall it was a great place to stay for ease of access to the falls. The rooms were comfortable and provided good sleep, but the logistics of stairway and elevator access were not the greatest. I would have expected more knowledge from the staff on things to do and places to eat for this area, but they provided no assistance on the matter. 14 October 2014
Rated 5.0 out of 5.0 by resonable choice in Niagara One night in this hotel during the visit to US for Niagara. Gread location, 10 minutes walk to the fall. Nice restaurant. Feel like home. 13 October 2014
Rated 4.0 out of 5.0 by excellent dining room service T he service for our groups banquets was excellent 13 October 2014
Rated 1.0 out of 5.0 by Embarrassing Experience after breakfast Employee not properly trained. Very embarrasing to be accused of eating breakfast without paying. Do you ever have any guest eating meals at your hotel without paying? 13 October 2014
Rated 3.0 out of 5.0 by Old and grungy This place really needs a renovation. Floors were peeling, dirty curtains, just yucky. 12 October 2014
Rated 3.0 out of 5.0 by Outdated The only thing going for this hotel is the location. It is right next to Goat Island and easy walking distance from the Falls. However, it is old and outdated. The laminate flooring was peeling in our room. There are signs up indicating that a renovation is planned, which it definitely needs. Until then, it is not worth the price. 12 October 2014
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