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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.8

based on 771 reviews
76%
Recommend This Property

Ratings Breakdown

771reviews

  • 5 Stars
    320
  • 4 Stars
    188
  • 3 Stars
    117
  • 2 Stars
    72
  • 1 Stars
    74

A Very Consistent Property In Terms Of Room Comfort And Standards Of Excellence

By

16 July 2016

Have always been impressed in terms of the standards of excellence at the Holiday Inn Niagara Falls, NY in terms of bed and room furnishings comfort, the new employees (Jen, Rachel at the Front Desk, Jen and Chevon at Tony Roma's), and the renovations to the property in 2015 that have enhanced the lobby, guest rooms, and the new Tony Roma's and Great American Arcade additions to the Hotel.

Like on my stay on July 1st, Jen checked me into Room 721 on this July 15th stay with genuine warmth and enthusiasm and Rachel assisted me in terms of a safe deposit box, a scratch off promotion for IHG Priority Club Members, and with a future reservation.

Housekeeping has always been a major strength at the Hotel with Marie leading a staff that has always had my room clean and ready several hours before the standard 4 p.m. check-in time. There are always extra pillows and blankets in the room.

Tony Roma's remains a wonderful place to dine in terms of valuing my repeat business in terms of a free dessert for a one year email club promotion, and Connie, John, and Kayla are always available in terms of assisting me in terms of my dining experiences. Chevon on this stay worked her first day on the job, and she served me like a veteran server.

The Holiday Inn in Niagara Falls, NY has always had a great location near Niagara Falls State Park, the Seneca Niagara Casino, the Conference Center Niagara Falls, and other major Niagara Falls attractions and transportation from local shuttles and bus routes.

Its service levels of a remarkably consistent nature from one employee to another, one stay to another, and a wonderful range of amenities from the Great American Arcade to an extensive indoor pool area and expanded lobby sitting area make the Holiday Inn in Niagara Falls an ideal choice for a memorable experience in Niagara Falls, NY.

Come see for yourself what a truly exceptional staff can do to enhance one's stay time and time again in my many years of business here!

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Excelente lugar

By

16 July 2016

club

Muy buena ubicacion y muy comodo. Tiene varios elevadores no solo en el lobby. Es un lugar que se mantiene limpio. Tiene una vista increible! Se puede ver parte de las Cataratas del Niagara.

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What a trip...

By

13 July 2016

Our family did not enjoy the stay at this hotel, however we had a blast at Niagara Falls.

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Awesome...

By

13 July 2016

Awesome place..... But the older gentlemen who is the concierge who helps people with maps .. And so forth was a little snippy with folks when they were asking directions and so forth. He also got snippy and annoyed when I was asking him questions . Not cool

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Customer Experience

By

11 July 2016

club

Please see in the survey details for details of the horrible experience we had on 06/29 at your hotel in Niagara Falls, USA

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Great location

By

11 July 2016

Wifi is spotty. Rooms are good and Ac nice and cold. Elite lounge was great. Was slow waiting for elevator at times. Everything was clean in our room. Hallways are little musty. Maybe it is too close to the water. Great location though. Walking distance to the falls.

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So close to falls

By

10 July 2016

Check is was so slow, it took more than 20 minutes. Someone already checked in under my name...The waiting line is more than 8 persons...

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service was great but had to pay for parking.

By

09 July 2016

club

I have always had a pleasant stay at all the Holiday Inns I have visited. The only 2 things that I was not happy with.

There was a $10 parking fee for each night I stayted at the hotel. I have never ever paid for parking in my life at a holiday inn.

The second thing was that there was no continental breakfast which I thought was standard for all the Holiday Inn hotels. I went for a buffet breakfast at the Tony Romas restaurant connected to the hotel.
The $12.99 buffet had a very limited selection which served cold food and had to wait for replenishment of bread and butter.

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A Well-Maintained Property With Exceptional Guest Services Staff

By

02 July 2016

The Holiday Inn in Niagara Falls, NY features a truly outstanding Guest Services and Housekeeping staff, a most wonderful Tony Roma's restaurant, a two floor Great American Arcade, and a truly unbeatable location adjacent to Niagara Falls State Park and near the Seneca Niagara Casino. Public buses stop at the Hotel, along with a new free Discover Niagara Shuttle with service to Old Fort Niagara to the North, and numerous other attractions.

Rachel checked me into Room 720 with great efficiency, warmth, and enthusiasm. It is a King Leisure room with a nice view of the Niagara Rapids. The bedding in the Hotel is extremely comfortable and the lighting is very bright as well. Melissa welcomed me to the Hotel and truly valued my repeat business. Victoria in the evenings and Tony at night serve the guests with a great deal of enthusiasm and precision. In the past year, the guest rooms have been renovated with new carpeting, wall coverings, desk chairs, and plenty of electrical outlets. Any requests for extra pillows or any other need are always promptly filled,

Tony Roma's has been open one year now, and Jen provided me with exceptional service for lunch this afternoon. An IHG Rewards Club Lounge provides beverages and coffee 24 hours a day. Tours are available in the Hotel lobby as well.

Come see for yourself why the Holiday Inn Niagara Falls provides a great combination of exceptional service, an unbeatable location, a very nice Tony Roma's restaurant, and a Great American Arcade as well!

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Parking

By

26 June 2016

platinumelite

Charging for parking at this hotel is unnecessary. This was not 50 characters so here are more.

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Great location and Nice rooms

By

26 June 2016

club

Very ice location to most attractions and rainbow bridge, comfortable rooms, taxis available on demand

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Nice Place close to falls

By

23 June 2016

club

Closest place for Falls. Liked it. Check-in was quick, warm welcome. Overall liked it.

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