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Rated 3.8 out of 5 by 351 reviewers.
Rated 3.0 out of 5.0 by Good location but needs renovation Though the property location was great, the rooms and bathrooms really were old and outdated. We saw boards saying that the property was planned to be renovated soon. Didnt try the food. Grayline tours desk as well as the tour was very good and convenient. Front desk always had a lot of wait time. but staff were good, may be it was because of holiday season. 27 July 2014
Rated 5.0 out of 5.0 by Great place :) For booking a last min. trip it was wonderful. Everything was walking distance and the staff was great. The breakfast in the morning was yummy! The room was clean and comfortable. I say....."stay at Holiday Inn Niagara don't look any further book now!" 27 July 2014
Rated 4.0 out of 5.0 by Great Location Easy access for sightseeing. Friendly staff and clean rooms. 27 July 2014
Rated 3.0 out of 5.0 by room It was a nice hotel however the bed that we had sqicked so bad every time someone rolled over the mattress was rough. The shower curtain didn't stay in place it kepted falling to the middle an it got the floor all wer. It looked like the whole curtain rode was going to fall off. When you went to shower you could here the other people in the shower next to you. The bathroom didnt have any eventalation so it was so steamy. 27 July 2014
Rated 5.0 out of 5.0 by comfortable great !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 26 July 2014
Rated 4.0 out of 5.0 by Great Location Great Location, great staff. Hotel needs renovation, maintenance department don't do a good job, mildew around bathtub, caulk around bathtub needs to be replaced at least every 3,4 months, peeling wallpaper in bathroom. 26 July 2014
Rated 5.0 out of 5.0 by Fun time friendly staff and convenient location to visit the Falls and other surrounding attractions 26 July 2014
Rated 1.0 out of 5.0 by Awful. Stay in Your Car you will have a better night This is by far the worst hotel I have ever stayed in, and I have stayed in hundreds. Let me share some of the problems. First the toilet would make a loud sound or refilling the bowl every 3-5 minutes. There was no way to stop it. Second we ordered food for the kids via room service, mac and cheese and pizza. Both kids meals. I asked if we could order drinks from the bar and they said yes. I asked for a mojito...he had to ask but no they don't have those. I asked what white wine they had. He didn't know. Didn't ask, just I don't know. So I said bring me two glasses of whatever white wine you have. He said it would be there in 20 minutes. At 30 minutes they called to say it would be another hour. They had too many customers. We were stuck, too late to bring the kids out and start this over. I went to get something at the car and the restaurant was nearly empty. When the food finally arrived 1 1/2 hours after ordered they were missing one of the kids drinks. He said they didn't have it so he just didn't bring up the second child's drink. What? And then there were no desserts as promised on the room service menu. I could go on but you get the picture. Avoid this hotel. 23 July 2014
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