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Rated 4.1 out of 5 by 241 reviewers.
Rated 1.0 out of 5.0 by Negatively impacted by Holiday Inn by the Falls Horrible hotel restaurant named Coco's; food and service were disgusting!!! Room had stains all over the carpets and ceilings felt like a 1 star hotel room posing as a 3 or above. Internet service was awful and kept disconnecting. Was not given free breakfast with IHG reward night. I will never stay at this hotel again! Rather use my reward nights and my $$ nights for a nicer hotel. Bonus was a nice swimming pool and the location. Not worth the money. 20 July 2014
Rated 4.0 out of 5.0 by Niagara Falls Stay was good. Had 3 rooms they didn't welcome me as a a Elite Gold Memebr no gift bag or water offered like most holiday ins. 18 July 2014
Rated 3.0 out of 5.0 by Dated hotel Needs major renovation. Tired. Decent staff. Great parking. Great location. 17 July 2014
Rated 5.0 out of 5.0 by Top notch service We came for a long weekend to relax and were compleately satisfied. They let us check in early and gave us vouchers toward dinner at the atached restruant Cocos. The pools were great and the large hot tub was perfect. Thank you! Bruce from Vermont 16 July 2014
Rated 5.0 out of 5.0 by Great Front Lobby and Restaurant Staff Front desk staff were excellent and gave us "Kids Eat Free" coupons when required to eat at the restaurant which was excellent. Room was comfortable and spacious. Free parking was a great bonus as well as WiFi. A few things to better the service would be for the pool to open earlier in the morning. It was open late which was great but when checkout time is 12 it doesn't allow much time to fit in a swim before you have to leave when the pool doesn't open until 10:30am. The pop machines were terrible (and the front lobby staff agreed with me!)- we travelled every single floor and were only able to get one pop out of one of the machines. (Change was not compatible and also most selections were sold out!) Perhaps a free continental breakfast could be added so you do not have to pay for a full breakfast? Maid service did not understand when my husband wanted to get rid of a baby diaper in the garbage... originally said we had to pay for garbage removal... did not speak English well but finally understood. Overall a great stay and will most likely choose to stay here again! My daughter loved that there were 2 pools! 14 July 2014
Rated 4.0 out of 5.0 by Value for money Perfect hotel choice for overnight in Niagara Falls. You can't beat the location nor the price. 14 July 2014
Rated 2.0 out of 5.0 by Not the best I was disappointed in the value offered by this location. The wifi was out the whole time we were there and it didn't seem like the staff was too concerned about it. The room wasn't well stocked and the balcony handle fell off in my hand. For the same amount of points required to book this reservation I could have had a lovely resort location. Liked the Canadian side of the falls but wouldn't recommend this site. 11 July 2014
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