Rated 3.5 out of 5 by 54
Rated 1.0 out of 5.0 by Les S Shoddy Hotel
The sort of scruffy hotel that you thought had vanished years ago!!!!!!
29 July 2014
Rated 4.0 out of 5.0 by Mike 13 Hotel staff excellant very helpfull friendly and polite
Hotel in general very tired and in need of much upgrading and renewal aspecially the bathrooms and main area public toilets poor, tiles coming away from walls at low levels and in need of re grouting etc, having said this there was evidence that improvements were being undertaken in main area and pool and leisure facilities were closed to guests due to these building works, but no notification given to guests making bookings, although i was telephoned the day before arrival to say leisure facilities were not available, but again did not make it quite clear until we arrived that this also included the pool.
23 July 2014
Rated 1.0 out of 5.0 by Mullac59 Shabby and dated
Dirty dated and shabby room
decor of hotel overall dated
Bathroom was disgusting ceiling looked like area could fall
Gain entry to the double bed was blocked with wall on one side
And a small cabinet on the other
Avoid this hotel if you can
20 July 2014
Rated 1.0 out of 5.0 by Martin_57 need a re-furb
This is not up to the standard you would expect from a holiday Inn. There are other hotels in Norwich that will cost less and be better
15 July 2014
Rated 5.0 out of 5.0 by Stevexxl Great staff
I stay in this hotel on a regular basis staff food and gym are excellent . Room is always clean great hotel
11 July 2014
Rated 3.0 out of 5.0 by NorfolkNovice Tired look and bathroom mould offset by excellent staff
The notice at reception about forthcoming improvements did not help the disappointment at the tired look of the public areas, the amount of mould in an outdated bathroom and the feeling that this was a North Sea oil transit facility opened up to the general public. Four star hotel? No way.
A single upright chair in the room meant that any relaxing had to be done in the busy reception area. Are we obliged to sit on our beds to watch TV?
My sympathy goes to the staff who could not have been more helpful, no matter how minor the request. The food was well cooked, well presented and varied, especially the main courses for dinner.
Our stay did nothing to make me want to stay in another Holiday Inn. Once bitten....
10 July 2014
Rated 3.0 out of 5.0 by pair211 Well past its sell by date!
Was very dissapointed at check in to find that the pool area was closed for renovation for a month. This should have been mentioned on the web site.
Overall the hotel is well over due for the renovation that it is presently in the mids of.
The good point about the hotel were the staff, they were friendly and efficient so after the renovation is finished it has prospects.
Would I return, probably not
09 July 2014
Rated 3.0 out of 5.0 by Bolly 1 Always a comfortable bed, rooms not all to same standard within pricing ra
We have stayed here several times. The swimming pool is pleasant although the changing rooms do tend to whiff.
The rooms are usually pleasant and this is the first time I have heard the aeroplanes warmning up, which was extremely loud. I will never willingly accept a 5th floor room again.
The bed was very comfortable as always, but the room in comparison to those i have been in before was disappointing
02 July 2014
Rated 1.0 out of 5.0 by Burns CB Dreadful, dirty, noisy, reward night experience
Second attempt at review as they wont respond or publish the first one, this hotel is a disgrace rooms hallways and entrance exceptionally dirty sheets not changed rude unhelpful staff, covers about everything. Being refurbished is not an excuse for giving up on cleaning.
20 June 2014
Rated 5.0 out of 5.0 Excellent service
We were made to feel very welcome from the moment we arrived. The reception staff were polite and cheerful. Our room was huge which is always a bonus! The room was clean and well presented. The bar staff were attentive and very friendly, nothing was too much trouble. We ate in the dining room, which was pleasant and comfy. The menu was varied and well priced. The food was excellent, well cooked and hot on arrival. All staff again couldn't do enough to help. Breakfast was good with a variety of dishes to suit all. All in all a very good stay.
11 June 2014
Rated 5.0 out of 5.0 by Serenata Perfect weekend
I am a regular guest at the Slough HI, on business, so knew what to expect, although I was a little concerned about it being next to the airport. I needn't have worried however, as from the moment we walked in I knew we were going to have a pleasant stay.
The staff were courteous and welcomed me as a Gold Elite member. Although it wasn't mentioned in check-in the room was an upgrade, which was a real pleasure. It was one of the refurbished rooms and very comfortable. The bed was the '2 singles zipped together' type so was huge and very comfortable - we both slept well.
The breakfast was the same range of items you would expect from a hotel and the fried eggs were cooked more or less to order from beside the hot plates. The black pudding was excellent - not to oily and not too dry. The evening meal was fairly standard for a hotel - good but not awesome.
When we mentioned were were taking a boat on the broads for the day the waiter recommended a pub to aim for.
We will certainly be going back next time we have a weekend away.
06 June 2014
Rated 5.0 out of 5.0 by geordiedriller food let it down
usual comfort and friendly staff at the hotel, I use all the time when I am on business in Norwich area
only let down was the room service food very dry and sad looking
05 June 2014
Rated 2.0 out of 5.0 by Bob01 Tired, dated and inattentive staff
The level of quality in this hotel has deteriorated. No seats in bar, dinner was poor and over cooked, décor is tired and dated. Staff were inattentive and didn't sem to care about the guests.
03 June 2014
Rated 5.0 out of 5.0 by BIGAL2 RELAX BEFORE YOU FLY
EVERYTHING WE NEEDED TO HELP US PREPARE FOR OUR HOLIDAY WAS PROVIDED. GOOD EVENING MEAL, GOOD SLEEP GOOD BREAKFAST AND EASY 8 NIGHTS PARKING
02 June 2014
Rated 5.0 out of 5.0 by RogueDriver Surprisingly excellent stay
The first impression of the hotel was good, it looked well cared for and well maintained.
The lobby was clean,spacious and well staffed.
Our family room was clean and served our needs perfectly.
The gym was very usable and had enough equipment to be able to train all body parts comprehensively,which was an added bonus.
The children enjoyed using the swimming pool.
We stayed at this hotel as part of a Wedding party and this venue was a happy surprise, everything was beautifully done and the food was excellent as was the service..........
30 May 2014
Rated 1.0 out of 5.0 Disapointed
I am a huge supporter of the IHG brand and always look to stay with them as much as possible on my business travels. Through hard work and a commitment to the brand I had a good points rating that I decided to use for a mini break for two rooms for two nights with my wife and two daughters. Housekeeping really let this hotel down with part used shampoo and other toiletries in both rooms and hair over the bathroom floor in one of them. The carpet at the end of the bed was threadbare. This according to the receptionist was an executive rooms that we had been upgraded to.
The second day we decided to use the swimming pool and whirlpool. The receptionist in the pool told us the whirlpool had been broken for six months and was unavailable and sadly we would to shower in our own rooms as the boiler had broken down. I feel totally robbed of my points and while the receptionist was understanding this does not give me back my points. Totally dissatisfied with this tired hotel.
29 April 2014
Rated 3.0 out of 5.0 by GS40 Comfortable stay and friendly staff
We booked a family room for a one night stay after spending the day at a local attraction.
The room was larger than we were expecting and very comfortable. The staff were friendly on arrival.
There did seem to be a few things requiring attention at the time of our stay.
One of the lifts was out of order and the other one only went to the second floor (we were staying on the third floor).
The Jacuzzi wasn't working either and a fair few of the lockers in the changing rooms either had no doors or would not lock.
While the staff were friendly and helpful, we had quite a lot of wine bottles and glasses left in the lobby near our room when we arrived. We alerted staff to this but when we came to leave the following morning (mid-morning) they were still there and seemed to have been added to!
There also seemed to be an awful lot of signs everywhere which became almost an assault on your senses.
Breakfast was excellent, with the staff very attentive and always replenishing the trays at the buffet.
28 April 2014
Rated 2.0 out of 5.0 by chalkyman cost cutter
a tired hotel in need of an upgrade. i am a platinum member with a supposed upgrade which was worse than the one given to my brother who is not.--- a cost cutting hotel, with no toiletries in the bathroom and a bath that carried enough water to wash a mouse. it had a holiday inn express feel with soap squirters stuck on the wall. the toilet was filthy with a black ring around the water-line , take note cleaners, use bleach. the door to the room was uneven with the picture on the tv extremely feint.
23 April 2014
Rated 5.0 out of 5.0 by JonnySugar Always Very Good
I stay at the hotel through work and have never had any problems.
Bill and all his staff do a very good job and are always very helpful & friendly.
The hotel is being refitted soon and that will make the Holiday Inn North even better.
11 March 2014
Rated 3.0 out of 5.0 by Colly 4 Room
Booked a double deluxe room for me & my husband on his return from afghan to have two single beds pushed together & was not informed the jacuzzi was not working & hadn't been for a while.
The room was clean.
The staff were pleasant on arrival.
07 March 2014
Rated 4.0 out of 5.0 by CliffP Nice location; friendly staff
Always enjoy the visit here. The hotel is start to tire but in general it serves our purposes perfectly. Disappointing that they've stopped the carvery dinners and the breakfasts weren't always hot but still we were happy and will go again. The pool changing rooms are very poor.
26 February 2014
Rated 4.0 out of 5.0 by Bob-Marge Recent stay
I stay at this hotel on a monthly basis due to it's proximity to my Norwich office. The staff are always attentive. However, the hotel is starting to look tired and tatty. Elements of the health SPA haven't been working for at least a month
23 February 2014
Rated 4.0 out of 5.0 by GrahamZ Comfortable bed and great service.
Comfortable bed and great service.Stayed on many occations and will again
19 February 2014
Rated 1.0 out of 5.0 by Sarries Nothing has improved in 12 months
No need to list any faults etc,as same as before reply from management saying things are being addressed but nothing has been done since last year in April.
How about giving me some priority points for my stays at hotel?
09 February 2014
Rated 5.0 out of 5.0 by Miller-no-mates Warm welcome and good service
My wife and I stayed for one night at this hotel on Saturday 25th January 2014. From the moment we arrived the reception staff were very friendly, and helpful and made us feel very welcome. The room ws spacious and very comfortable. The buffet breakfast was extremely good and really set us up for the day after a good nights sleep. Would definately reccomend this hotel to stay in.
30 January 2014
Rated 5.0 out of 5.0 by Jrcc New Years Eve Glitter Ball and stay
Every one in our party really enjoyed the overall experince
06 January 2014
Rated 4.0 out of 5.0 by Tony&T Pleasant stay
Surprisingly quiet for its proximity to the airport. We found the staff very friendly and obliging and the room clean and comfortable. The shower was old-fashioned and could perhaps be replaced by a more modern model, but it worked well enough. We found the hotel very convenient and will probably stay here again.
01 January 2014
Rated 3.0 out of 5.0 by Sarries Improvement still needed at this tired hotel
Most staff friendly.Rooms still in the late 70's,gym in poor order,pool just ok,changing rooms small and dirty,food average,room service food slow and average.Wi-Fi rubbish.
Rumours that new management take over in new year sooner the better.
23 December 2013
Rated 3.0 out of 5.0 by pickyfromSYorkshire Hope the new management can improve this hotel.
We stayed here for two nights on points and were acknowledged as Platinum IHG members at check-in and given a free drink and a bag a crisps(a snack)! We mentioned this to the new manager at check-out and he was amazed and asked our opinion of the hotel as well-traveled customers. We suggested new pillows with different pillow menus as the current pillows are awful and in the UK and Europe we always travel with our own. We have no need for this in the USA where we have stayed many times in many different IHG hotels and we always sleep in comfort. Also why no facecloths in the bathroom? This seems to be more and more common in UK hotels. Please bring these back.
There is a lot of noise between rooms - we could hear the toilet being used in the room next door from our bed! The hotel clientele consist of a large number of offshore oil workers and they are clearly used to dealing with them. The food at breakfast was good. This hotel has a pleasant pool and the ability to be good place to stay convenient to the airport with good parking. We hope to return when it has been upgraded.
15 November 2013
Rated 3.0 out of 5.0 by richardno1 Nice upgrade room but too cold and shower tepid
Loved the modern refurbished bathroom and overall the room was well appointed BUT the heating system seems not to have been upgraded and wouldn't get above cool - despite having set the heating as instructed. Also a tepid shower is unforgivable. I was only resident for one night so don't know whether effective action was taken to remedy the issues - which I reported on departure (Room 431).
11 November 2013