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Rated 4.5 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Good location Location is excellent. Staff were welcoming and efficient. The acid test of a hotel is very often the service at a buffet breakfast bar on a busy Sunday morning. Here food was replenished, tables were cleared promptly and cleaned - this hotel passed. Car parking is limited, and there is some noise at night from rooms overlooking football pitch. Overall a very good example of a British Holiday Inn. 28 August 2014
Rated 5.0 out of 5.0 by Welcoming for families We stayed for one night only, but were extremely pleased with the hotel. Traveling with children is never the easiest (or the most fun!) but they were made welcome and well catered for which meant I could relax too. Plus a holiday inn breakfast is never to be missed!! 26 August 2014
Rated 4.0 out of 5.0 by Good room and food The room that we had was excellent - very clean and contained all we needed. The only disappointment was that the breakfast was charged extra - at time of booking we did believe it was all inclusive tariff! 22 August 2014
Rated 5.0 out of 5.0 by Great result! Lost count the number of times my wife and I have stayed here! We experienced the usual high levels of service offered at this hotel from checking-in to checking-out. We stayed in a room that was probably the closest you could get to the pitch. The view was fantastic and so was the result! You can open the window slightly and let the crowd atmosphere in too. 22 August 2014
Rated 5.0 out of 5.0 by stay always stay here every time I come to watch ncfc play. staff are always friendly and nothing is to much trouble for them even when busy. THANK YOU VERY MUCH p.s my grandson came with my wife and I this time he enjoyed it. he liked the room service. 20 August 2014
Rated 5.0 out of 5.0 by Best hotel staff I've met The hotel was clean, comfortable, and well run but by far the best aspect of the hotel were the staff. They were all highly professional, very nice and very helpful - in fact the best I have come across in a hotel, and I have stayed in many whilst on business. The breakfast was very good with quality food, nicely presented and an excellent choice. Minor niggles were that the dining room tables were so close together it was almost like communal eating - far too close for comfort, and that there were no cakes/scones available for afternoon tea - much to the disappointment of my visiting family. Also the charge of £5.50 per night for parking is rather steep. However, the staff were so helpful and pleasant I would certainly stay at this hotel at any time I am in the area again. 17 August 2014
Rated 5.0 out of 5.0 by great place, great location Personal welcome from the manager made it a stand out from the start. Fantastic twin room - two double beds!! Lovely modern bathroom. Can't fault anything for the price we paid, an absolute amazing bargain. Will be back. 15 August 2014
Rated 5.0 out of 5.0 by A Great overnight stay We book this hotel for a Sunday night for the proximaty to the station and the Waterfront venue which we were attending a Machine Head gig. It is a easy walk from the station took us about 10 mins along a flat area. Check in was quick and efficient. Our room was on the 5th floor was big enough for 2 people comfy queen sized beds. The room was clean and tidy. The free sky sports channels was a nice surprise. The hotel is part of Norwich Cities football stadium and we worked out if you booked room 501 you would have great view of the pitch. The AC worked very well and was quiet it was the first time I have been able to sleep with it running. Breakfast had a great choice and was included in my package 14 August 2014
Rated 3.0 out of 5.0 by TV/Radio Limited number of TV/Radio channels. Would have liked to access BBC4 13 August 2014
Rated 5.0 out of 5.0 by Great hotel We stayed here for a coupl of days whilst visiting Norwich. Our room was spacious and overlooked the football pitch which was a bonus. Staff were very friendly and helpful especially the guys in the restaurant . It was spotlessly clean and comfortable. My only critiscm is that the staff use the disabled parking bays for their cars. 13 August 2014
Rated 5.0 out of 5.0 Good location, great service From the 1st check-in, the service was excellent from all staff. Good clean rooms, well laid out hotel 12 August 2014
Rated 4.0 out of 5.0 by The usual hotel with great staff but bad food Stayed for 2 weeks. Everything was up to standard and overall i had a very pleasant experience, just stay away from the restaurant downstairs high price tag and low quality. There are many restaurants within a walking distance that will provide you with a very large variety of good food. Do not rely on the e-net if you need it for something important. Some days just loading google will take up to 30 min, some other days, it is acceptable. 11 August 2014
Rated 5.0 out of 5.0 by Just Great Modern hotel with very well sized rooms and contemporary furnished. Rear faced rooms with spectatcular views into Norwich FC stadium Good Restaurant, but the very best of this place is the great staff, especially at Reception. Extremely friendly and helpful. A hotel which wants you to come back 10 August 2014
Rated 5.0 out of 5.0 by Norwich Very good hotel, good staff and a handy location for the station or for football matches! Rooms are very spacious, clean and are fitted with comfortable beds and furniture. 08 August 2014
Rated 5.0 out of 5.0 by Great Location Lovely Hotel, Staff helpful My only critisum was the shower gel was very manly, especially when I booked into a Executive room, and I had booked 2 rooms for Business associates 07 August 2014
Rated 5.0 out of 5.0 by Stop over for local wedding The hotel was a perfect location for our stay and was only 10 minute walk to centre. Staff very friendly and excellent service from time we arrived. Breakfast very good. Will probably stay again when in area. 06 August 2014
Rated 5.0 out of 5.0 by great parking for blue badge holders a comfortable hotel close to Norwich Football club. good facilities for your stay ,and close to the outlet shopping facility (my wife enjoyed this). The town centre is walking distance away,which was also appreciated by my wife and her credit card. Also within walking distance is a riverside walk ,which takes you past a street full of bars and restaurants,which was great for me as I did not have to drive and could enjoy a drink ,the first time for a long time. Overall a great experience and one to be recommended. 06 August 2014
Rated 5.0 out of 5.0 by Leisure Break - Midweek An Ideal place to stay for visiting Norfolk Broads. Hotel facilities and staff were excellent 03 August 2014
Rated 5.0 out of 5.0 by Home from Home you always know what to expect when you stay at Carrow Road. makes the whole experience so easy, everything is as you expect and the staff treat you as an individual. makes business travel so much more manageable. 02 August 2014
Rated 4.0 out of 5.0 by Comfortable bed and quiet room Good experience. Bed comfortable and room quiet. Bathroom clean and room spacious. Hotel reception good, bar area pleasant. Breakfast was quite good but service a little slow - difficult to obtain a cup of tea! However, overall experience was very good. Would recommend this hotel. 31 July 2014
Rated 4.0 out of 5.0 by Nick manager e3xcellent A nice hotel in reasonable location godd reception staff although meals a little disappointing 31 July 2014
Rated 5.0 out of 5.0 by Excellent Holiday Inn- exceeded expectations I can't wait to come back here. This is an excellent example of a Holiday Inn and should be the benchmark for the brand. The best breakfast I have had in a HI, high standards of cleanliness and the staff were outstanding. I couldn't have asked for more. 31 July 2014
Rated 5.0 out of 5.0 by Excellent Choice Stayed at Holiday Inn 19th July and had an excellent weekend. Bonus (for my husband!) was getting fantastic view of Norwich football pitch! Good rooms, very clean, great breakfast and staff were pleasant and friendly. Highly recommend. 31 July 2014
Rated 4.0 out of 5.0 by Comfortable bed and the windows open! We enjoyed an evening family meal in the restaurant - food was good value for money and the staff lovely. Lounge comfortable for drinks/coffee whilst waiting for everyone to meet up. Convenient to city centre. 28 July 2014
Rated 3.0 out of 5.0 by average stay Quality of service provided fell well below the standards maintained by other hotels in the area 26 July 2014
Rated 4.0 out of 5.0 Great staff, nice and clean room... and very comfortable beds! We booked this hotel because we attended a wedding on the Top Terrace of the Norwich Football Club (very nice too!). We have stayed in Holiday Inn hotels many times before and we knew that it was a safe bet. We were not disappointed. 24 July 2014
Rated 5.0 out of 5.0 by Fun lil' getaway Stayed with my boyfriend here with intention of meeting up with friends. Hotel is clean, cheerful and modern. Sore one fat spider in hallway but as it was VERY hot it was likely trying to get in to avoid becoming a fried spider outside. Despite the heat the room was very comfy and there was an ice machine right outside our door which was great. Beds are great, room in general was a delight and the bathroom was perfect with a big bath which was used lots due to the heat of the day. Breakfast is pretty decent with lots on offer but for people younger the cereal selection could be upgraded. I prefer more childish cereals- coco pops and frosties on offer though and my horse man ate everything. Sausages are awesome, bacon less so (lil too salty and grindy) but generally the fried breakfast area is nice. Boy friend said that the mushrooms were real good too. Staff are all very friendly, happy and easy to talk to. Front desk all very neat and tidy looking too. :) 24 July 2014
Rated 5.0 out of 5.0 Experience Fabulous ,Excellent ,Good Breakfast were good, will fresh fruits and juices, fried eggs, sliced salmons and everything you would want for breakfast. 23 July 2014
Rated 5.0 out of 5.0 by Norwich Break This hotel was booked as a 40th birthday presen for my younger daughter from her sis and I. What fantastic service we received and rooms lovely, mine even had a partial view of the Canaries football pitch! Not that there was a match on! Dinner in hotel was excellant and with a short stroll along the river to the city centre what not to like! Big thank you to all the staff. 23 July 2014
Rated 5.0 out of 5.0 by Carrow Road hotel Great for football fans as right next to Carrow Road, as our stay was not during the football season so no problems with parking, access or noise. Not far to walk into the city centre and quite close to the Riverside if you want the club nightlife. Hotel room clean 23 July 2014
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