Rated 4.1 out of 5 by 168
Rated 3.0 out of 5.0 by Jen2406 Ok if you can't find anywhere else
This is an ok hotel. I found reception staff very unknowledgeable and unhelpful. I had booked the room with a work credit card but somehow the room hadn't been paid for when I came to check out. On a previous Holiday Inn stay booking in the same way wasn't an issue. The guy on reception didn't understand what I was saying and he was very difficult to understand.
The food was not great. I had a nice starter but the vegetarian main course was so horrible I couldn't finish it.
16 June 2014
Rated 3.0 out of 5.0 by marc2977 place to get your head down
stayed for a night for business purpose, very nice when walked in and very friendly service for check in and out, unfortunately was all let down with the standard off food and service that was given.
13 June 2014
Rated 4.0 out of 5.0 by RogerEE33 Average..
This was first experience staying in holiday inn UK. Usually stay at the express and shall continue to do so.. Nothing particular wrong with the hotel itself but with the holiday inn express you get a lot more as standard where the holiday inn charges you extra... Wifi you need to pay for, breakfast you need to pay for, you get tiny bath foam and shampoo bottles just enough for one shower and feels and smells very cheap where as you have the lux dispenser in the express and if you use the bar facilities in the holiday inn express you get 10% discount and complimentary news paper being an IHG card holder which the holiday inn will not honour just get the points for the stay. Like I say the hotel was what I expected in customer service and cleanliness but very poor value for money compared to the holiday inn express..
12 June 2014
Rated 5.0 out of 5.0 by happy bunnie good birthday treat
we had a good stay at this hotel good food room needs a bit of update in the bathroom and some paint work but other than than it was good value
09 June 2014
Rated 5.0 out of 5.0 by J4ewe Comfortable and reliable
Great for an overnight stay when travelling either North or South on the A1. Not your usual motorway accomodation with caring staff, comfy beds and really good curtains to keep the light and noise out.
Stay there whenever we travel
02 June 2014
Rated 5.0 out of 5.0 by PopOws Fell at ease and comfortable
I have stayed here more than a few times, usually short business stays but it is very convenient location backed by nice food and comfy beds. "Does what it says on the tin"...
01 June 2014
Rated 1.0 out of 5.0 by MrMRP Disappointment
I have to say, as a Platinum member I spend a lot of nights in hotels, not just in the IHG group but many other chanis and this was by far the worst hotel room I have slept in the UK.
Wanted a double room, got a single, evidently the hotel was full, no upgrades available and I had booked weeks in advance!
You could virtually touch by sides of the room, was like a shoe box! The walls were that thin you could hear everything the people in the room next door and the one above were doing in their bathroom.
Needless to say a very poor nights sleep, also asked for a bottle of water at reception before I went to my room at 10:00pm, only to be told they would bring it to my room, so I waited 50 mins until I called them asking where it was, 15 mins later it turned up (to think they could have handed it to me across the desk!)
Staff very unsympathetic on reception that evening, not what I have come to expect from IHG brand. Sorry to say, but this hotel needs better management!
17 May 2014
Rated 3.0 out of 5.0 by DJ west Darby experience
Friendly helpful staff
Excellent food quality in restaurant with prompt service.
Not greeted as a rewards member
No offer of a paper / wakeup cal,l complimentary drink or 300 points .
Smallest room I have ever stay at Holiday Inn
Incorrect invoice at end of stay. Had food £185 same evening I ate in restaurant. Added to bill. After talk with the manager had that removed. Unable to print a vat receipt. Was told it would be emailed. Never was until I rang hotel direct 2 days later.
Would stay at another Holiday Inn location next time.
16 May 2014
Rated 4.0 out of 5.0 by tabbymh Customer care excellent.
Really great welcome. Staff very friendly and helpful. The only problem we had was the Sat nav taking us to wrong area. This has happened before with hotels just off the motorway. Directions of how to get to you should be included in your confirmation of the reservation.
09 May 2014
Rated 4.0 out of 5.0 by bmspt1 Quite and comfortable
The hotel was quite and the rooms were a good size, all of the equipment worked correctly.
I ate in the bar each night, the service was quick and the food was good, only problem, I was unable to have breakfast as each of the mornings I had to leave before 7:00 and breakfast is not served that early.
I use the hotel whilst I was at Donington Park for an event, it's a little bit further away but there's no problem with parking and it doesn't cost £5 a night either!
08 May 2014
Rated 4.0 out of 5.0 by diberry123 Great staff
The reception and the breakfast staff were very helpful. The 2 lady's waiting on at breakfast were ultra frielndly and very helpful, nice to wake up to.
22 April 2014
Rated 5.0 out of 5.0 by Tiff11 Fantastic breakfast, great service, lovely room
We stayed at Derby Holiday Inn the night before going to the open day at The University of Derby. We got there very late, but the reception staff were super polite, and helpful. Room was very clean, and a nice comfy bed, with a choice of pillows.
Breakfast was great! Loads of choice, plenty for everyone, without lots of waiting around for extra toast or juice. Beautiful fresh croissants, fruit and a choice of juices.
If my son chooses Derby, we'll be coming here regularly!
19 April 2014
Rated 4.0 out of 5.0 by ian2101 Holiday Inn Deby
Great value for room rate paid, staff very friendly and good food in bar. Just a little too far from civilisation should you wish to walk out.
19 April 2014
Rated 3.0 out of 5.0 by Lorraine234 quiet hotel with good transport links
Satyed here regularly often as a single traveller.
Single rooms are reasonable size and good value on their own.
However adding breakfast to the bill brings the bill up sharply and the deals available for double rooms with food do not equate to a single room.
17 April 2014
Rated 5.0 out of 5.0 by Exewater Comfort & Value
Great hotel offering comfort and value for money. The staff are always polite and friendly adding to the experience. Food is of good standard, however breakfast is amazing.
30 March 2014
Rated 5.0 out of 5.0 by Tready Great service
Sonia on reception is lovely she really welcomes people. The staff at breakfast are great so welcoming and ensure you have everything. The rooms are comfortable. However, it would be good if guests don't have to pay for Wifi.
12 March 2014
Rated 4.0 out of 5.0 by Zocks Will use again
Overall a very positive experience. Check in was a breeze although the long walk to the room initially a bit off putting. Dinner was good as was breakfast with attentive staff and a good choice. FREE WIFI is very much the norm in most good business hotels these days and was even available during my previous nighs stay in a Holiday Inn Express - the receptionist did advise me that it was coming in June but on the day that didn't help my requirement. Will use again but only after June!! good work but keep improving.
09 March 2014
Rated 5.0 out of 5.0 by Richard 11 All staff very cheerful, helpful, efficient and positive.
As a couple we have stayed at more the 20 Holiday Inn's or Group hotels over the years.
We were both very pleased with all aspects of the hotel (and staff attitudes) during our Feb/Mar 14 3 night stay. It was very difficult to identify even a minor adverse point.
The food was good value with the breakfasts providing plenty of choice. Breakfasts were always fresh.
We will come back again in the summer for a longer stay.
The hotel is also in an excellent geographical location for accessing various places of interest (and shopping).
We gave positive feedback to the staff during our stay.
The hotel must be well-managed to have such good staff.
Richard and Helen (Priority Club members)
7 Mar 13
07 March 2014
Rated 4.0 out of 5.0 by John1B Relaxing / Comfortable Value Stay with Helpful Staff
Relaxing / comfortable hotel with helpful friendly staff. Good value with basic facilities and tasty breakfast. Good standard but dated and need of a upgrade with pool / fitness area like other Holiday Inn sites.
27 February 2014
Rated 5.0 out of 5.0 by SteveT57 An extremely pleasant stay
This is a copy of what I've already posted on TripAdvisor
Once you've found the hotel (OK, I took the wrong exit from the M1), you find this strange oasis opf calmness and freindliness.
Strange? The entrance, bar, restaurant etc are in one building. The rooms, inluding several meeting rooms, are in another. You don't have to go outside because there's a bridge between buildings. Because the site is on a slope the level 1 rooms are on the level below reception. It's not a hi-rise. There are just the 2 floors. If you are placed in the room furthest away (Room 117, I know, I was there) it is about 200 metres from reception. It is also very quiet, as I suspect, is 217 above it.
The "restaurant", whilst having good tasty and varied meals, is styled more as a decent cafe. Breakfast has a very good and tasty set of alternatives. Nothing exciting, this is a Holiday Inn. But good wholesome grub.
The serving staff at both meals are so very friendly, and assist in helping ensure that you get the meal that you want - well above the normal call of duty.
Reception staff are efficient and friendly. They ask how are, and actually make it look like they care.
I would like the model to be used across the brand.
26 February 2014
Rated 5.0 out of 5.0 by knjrog19 Service and comfort
Returned from a quiet relaxing weekend based at this Holiday inn.The staff in all areas of the hotel are so pleasant ,nothing is too much trouble and always have a smile.The Hotel is a great location for nearby attractions and is very quiet.Good tasty food.We will return and recommend.
12 February 2014
Rated 5.0 out of 5.0 by Disco2 Great stay
We enjoyed our 1 night stay from start to finish. Our room was comfortable and the breakfast excellent. All the staff were helpful and friendly with a special mention for the breakfast team. Will stay again if in the area
07 February 2014
Rated 4.0 out of 5.0 by Shadow81 Great Staff make this a Good Place to Stay
The hotel is a little tired and could do with an internal and external facelift - but the location is good - and the staff make up for the tired decor and facilities. Staff in the Lounge area make sure that your needs are well looked after. The lounge menu food and drink is good and reasonably priced and again the staff ensure that the service is efficient and friendly without being obtrusive. All in all a great place for a business meeting.
03 February 2014
Rated 4.0 out of 5.0 by BB2504 Home from home really
As a regular at the HI M1 J25. It was the same as usual and bit like home from home.
Unfortunately no upgrade, but was told this was because they were very busy and to be fair the place was packed.
Had specials for evening meal and they were both fantastic.
It was very good to see Natalia as got a promotion. Well deserved for all the years she has worked there. Also Irene at breakfast was friendly and very efficient in her service.
02 February 2014
Rated 5.0 out of 5.0 by Yus54 Really good Stay
First time we have been here and it was a definitely good stay for us both. We have stayed at a number of hotels over the last few years and this was a nice experience. All round a grand stay and we will return when we get the chance.
29 January 2014
Rated 5.0 out of 5.0 by Gravesey Excellent service
In my last review I typed Sandicliffe but meant to type Sandiacre, Derby
24 January 2014
Rated 5.0 out of 5.0 by Gravesey Excellent service and reception from all staff
Excellent service - the sort of service you expect from the Hilton, but all the team did you proud as the service we received was better than that I have had when staying at the Hilton.
24 January 2014
Rated 4.0 out of 5.0 by Toolie flying visit.
It is many years since we first stopped at this hotel. Location is very good for Nottingham, staff very helpful and friendly. My first evening dinner was excellent, the second night was not quite as good, however breakfasts are good and overall we enjoyed our stay.
15 January 2014
Rated 5.0 out of 5.0 by Exewater Keeping the high standard
I have stayed at this hotel on numerous occasions. It offers good value for a quality stay. The staff are exceptional.
Food is of a high standard although the menu could have a little more choice, there are nearly always specials available. Breakfast is always outstanding with plenty of choice accompanied by cheerful and attentative staff.
Rooms are comfortable and clean giving a great nights sleep.
The location is ideal, just off Jct 25 M1 easy access to Derby and Nottingham.
11 January 2014
Rated 4.0 out of 5.0 by Bammers Great stop over
reception staff were very friendly and efficient room was clean and tidy and the bed very comfortable.
Breakfast was pretty reasonable with a good choice.
10 January 2014