Rated 4.1 out of 5 by 201
Rated 1.0 out of 5.0 by LesterB Be careful.
Checked in- we purposely asked for a quiet room.
We were assured by reception staff the room they had allocated us was quiet.
The room given us was in fact right next to some kind of NOISEY plant/machine room, we went back to reception and rejected the room.
After some searching b reception staff we were given another room.
This time it was with a connecting door to the next room- we could plainly hear our neighbours talking, we went back to reception and after more searching were given another room- quieter thank goodness.
But; the bathroom sink was badly cracked as was the toilet bowl.
We stuck with it though as we were too tired after our journey there to change again and at least it was quiet.
14 September 2014
Rated 3.0 out of 5.0 by Trish1557 Comfortable beds, poor service, poor night's sleep
The appearance of the hotel was welcoming from the reception, and the guest room appeared comfortable, but tight. My kids were apprehensive to note that there was a connecting door to the next guest room, and didn't feel safe, as a result. The noise level outside the room was quite high, and went on till late into the night, with teenagers playing games in the corridors. The room temperature was poor, and the cooling system didn't work properly. Also, the internet code which was meant to last 24hrs expired only after a few hours. Breakfast was chaotic, and choices sparse. Front desk unmanned at about 5am when attention needed urgently. When this was pointed out later, staff unapologetic. Not like a HI experience in so many ways.
Lots of room for improvement....
09 September 2014
Rated 5.0 out of 5.0 by John2149 Great service
Very pleasant greeting and made aware of offers.
Good knowledge of taxis to town and Trent Bridge.
Very good inter action with reception staff and very willing to help.
Will definitely stay again if in the area.
08 September 2014