Rated 4.1 out of 5 by 124
Rated 5.0 out of 5.0 by Babs58 Excellent service, support and advice from staff
I stayed with my daughter who had an interview nearby. We had a great meal in the restaurant the previous evening and the service was quick and excellent considering there were 2 very large groups in there, well done team!. We asked the staff for local knowledge and they were very helpful. A great stay, thank you.
16 December 2013
Rated 3.0 out of 5.0 by JennyLouise Nice room
On arriving at the hotel, I was asked for my card and told that no money was being taken it was just to swipe it for the cost of the room and mini bar (in case we did a runner, I suspect!) and on leaving I had to give them my card again to pay for the room only, as we hadn't used the mini bar. The next working day the cost of the room was debited from my account. However, I'm still waiting for my bank to return the money that was "reserved" on the day that I arrived. Apparently, it takes 7 WORKING days for the money to be returned to my account! I am not happy about this, if I had known I would have paid for the room on arrival and been quite happy for the them to reserve the money for the cost of the mini bar (even though we had no intention of using it). Luckily, I had enough money in my account to pay for the room twice, but it's not an ideal time of year to be waiting for that amount of money to be returned.
Now to the room.. It was lovely (we were given an "executive" room) and we were very impressed by the cleanliness and comfort - the bed was an absolute dream! However, I didn't get to do much dreaming, as the room was far too hot with the heating on and I woke twice in the night because of this. Also, the following morning, you can hear all the doors on the corridor banging constantly. The lifts were terribly slow and held a maximum of only 4 people!
It's location is probably the best thing, but there is another hotel literally right next door (I'd have used that one, if they had rooms available).
Overall, it was a nice place to stay but not nice enough to go again, unfortunately.
14 December 2013
Rated 2.0 out of 5.0 by tic43 not great
Rude staff rubbish service shouting in corridor at 2am from working in hotels an customer service i think this an unpleasant place to stay if you like friendly service i would not advise staying hereas the staff i came into contact .with were not friendly
13 December 2013