Rated 4.1 out of 5 by 132
Rated 3.0 out of 5.0 by Catk981 value
Upon check in I ask the front people about shuttle service, they said this property does not offer service and offered to set up a taxi for the next day. I was going 1.5 miles from property to my training, I had no problem taking the cab. When I got to my training class I met some other people in my class that where staying at same Holiday Inn location and they got shuttle service. Interesting! Also upon check in I received one breakfast voucher for any one of the four days that I was staying here. I also talk to the people in my training class and they said that they got a voucher for everyday. Someone needs to be trained again on what you all do offer and what you don't. I am a Rewards Club Member and none of them were.
25 November 2013
Rated 5.0 out of 5.0 by Chuck48 Deja Vu
I call this review deja vu because it was at this hotel 36 years ago, my wife and I had our wedding reception.
I stayed at this hotel recently while in town for business. My experience with this hotel was great 36 years ago, and was as good, if not better, this time around.
Its a great place to stay.
22 November 2013
Rated 3.0 out of 5.0 by Cindy129 Not what was expected
Having recently moved away from Chicago we booked this location for a fun weekend in the Chicagoland area. The location is great if you want to stay in the suburbs. We decided to pay extra for the executive rooms because the description stated: "The spacious desk and the free high speed wi fi access create an excellent workspace. And the beautiful leather chair adds style and comfort to this chic executive room. You can get a restful nights sleep on a plush pillowtop bed before preparing for the day in front of the lighted mirror."
This was inaccurate. The room was very small by even Holiday Inn Express standards. It was old and there was noticable dirt. There was no spacious desk, just a small table with two wood chairs. There was no beautiful leather chair nor a lighted mirror. Also, we could not get the wi fi to work properly and there were no in room movies to rent. The only positive thing about this description is that the beds were comfortable. Another added disappointment is we purchased the breakfast when we purchased the room because the reviews said it could be used for room service and upon check-in the front desk representative said we could do that as well. The restaurant would not honor it. We had to either go down to the buffet or get take out.
There was a young man that worked the front desk in the evenings who acted like he didn't want to be there and would walk away from guests as they approached. Otherwise, for the most part, the staff was average and pleasant.
On the upside, they did provide priority parking for IHG Rewards Club Members. I wouldn't rate this stay exceptional but since we were not in the hotel much, it was ok. I have had better experiences at other IHG properties that were newer.
21 November 2013
Rated 5.0 out of 5.0 by Elmo1234 Great Service
From the time I walked in the staff were great! They even have me the chance to win 1,000 bonus points! I also received a free upgrade to my room and even breakfast vouchers! This place is em very comfortable and you can relax with no worries. There is also the infamous "Bar Louie" right downstairs for nightlife enjoyment. I will definitely make this my new favorite of the Holiday Inn I've visited this far!
19 November 2013
Rated 5.0 out of 5.0 by BillT17135 Weekend stay comfortable and relaxing
I have stayed at this location a number of times. It is always very comfortable. The bed was great. I was automatically upgraded to a 2 room suite. I enjoyed the extra space.
Free breakfast was ordered off the menu. They also have a good buffet.
I would highly recommend this for someone needing a place in the west suburbs of Chicago. It is only minutes from Oak Brook Mall.
19 November 2013
Rated 5.0 out of 5.0 by Showman17 Showman17
The staff is very friendly. The food is excellent as well as the drinks in Bar Louie. The specials are hard to beat. The hotel location is very conveignent to shopping & other great restaurants. I would recommend this hotel to any one in the Chicago area.
18 November 2013
Rated 5.0 out of 5.0 by Jeannette1681 Great Service
I want to thank the staff for thee excellent service that was provided. The complex we stay in had a transformer go into flames and the staff was GREAT!
Again many thanks!
14 November 2013
Rated 5.0 out of 5.0 by km0225 Great staff and location
I stayed here for a weekend night. I discovered that this property has great location and helpful staffs.
13 November 2013