Rated 4.2 out of 5 by 102
Rated 2.0 out of 5.0 by HCMG Needs improvement
We spent 4 nights at this hotel. The first room was not clean so we were moved to another room.
Only one elevator was working during the entire stay, which sometimes meant a long wait.
The doors to other rooms were extremely loud when closed. As a result, we were woken numerous times due to slamming of the doors.
The last night we had to call twice to complain of a loud party across the hall in the middle of the night. Although the staff came to deal with it, it did carry on.
Our key card stopped working on 2 occasions, needing someone to open our room with a key. We waited outside of the room with our food getting cold for 20 minutes.
With all of these minor irritants, all we kept hearing was "I'm sorry", but nothing more was done about it.
27 August 2014
Rated 5.0 out of 5.0 Courteous and Friendly Staff
The staff here were terrific. Willing and able to answer all my questions and needs. I'm on a very restrictive diet due to a chronic GI issue. The restaurant staff bent over backwards to make sure the meal they prepared was done exactly as I needed.
26 August 2014
Rated 4.0 out of 5.0 by Lacrosse Dad Best Breakfast Ever!
We recently stayed at this hotel for the Provincial Lacrosse Championship held in Oakville. We had a group rate and it was okay. I don't normally write reviews but I had to.
The buffet breakfast that was included in our package was the best hotel breakfast I've ever had. Real eggs, sausage and bacon. An assortment of cereal and yogurt. If breakfast is a must for you when selecting a hotel, this is the place.
21 August 2014