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Rated 4.6 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Comfortable room and great servce. We enjoyed our visit with a comfortable handicapped room, easy access and very friendly service. An excellent facility, well-maintained. 22 August 2014
Rated 3.0 out of 5.0 by NICE HOTEL The hotel was very clean and nice. The check-in process took a little to long. The person at the desk seemed flustered. She then told me she had to charge me up front because I was using a debit card. I'm a rewards customer and this has never happened to me before. I told them no problem. Well I check my bank account after my stay and they charged me twice. Once at check-in then at check-out. When I called the hotel of course they could only see one charge. I then had my bank call which they gave the bank the same story. So now I have to dispute the charge with my bank which I have to take time off if work to go fill out all the paperwork. Not so happy about the customer servive 20 August 2014
Rated 5.0 out of 5.0 by Good Holiday Inn Hotel and Suites Orange Park - Wells Rd Good Hotel come here every Year 18 August 2014
Rated 4.0 out of 5.0 by Nice Hotel Traveled with my family and kids. Nice updated and clean hotel. Only issue was with housekeeping who only speaks spanish. Very frustrating. Good thing I knew a little. 14 August 2014
Rated 4.0 out of 5.0 by Military Orders My reservation dates were not correct during my stay, but I was able to rectify. One staff seemed a little irritated by the fact that I asked for the tax to be taken off my bill because I was on military orders. He stated that I should have presented my orders upon check-in, which is understood. But, I was in Military uniform, and no one bothered to ask either to see my orders or if I was staying on orders. The main point is that the staff seemed irritated. 13 August 2014
Rated 4.0 out of 5.0 by Friendly staff great service I stayed at this hotel for business purposes. It had everything that I needed. 11 August 2014
Rated 5.0 out of 5.0 by Loved the suite! The room was more than what was expected. We will be returning! 08 August 2014
Rated 5.0 out of 5.0 by Clean, modern, quiet hotel We stayed overnight during a family road trip with three small children - 7, 5, 1 year olds. The staff was super-friendly, helpful and set up the portable crib in advance (after I called to request), because we were arriving late at night. The hotel was clean, modern and had good-looking amenities, like a nice pool and gym. The beds and bathroom were very clean and fairly comfortable. The breakfast food was just average, but very reasonably priced and we managed to eat just fine. Overall, I would seek out another Holiday Inn Express based on this experience for our next family vacay over other competing hotels. 07 August 2014
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