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Rated 3.9 out of 5 by 208 reviewers.
Rated 2.0 out of 5.0 by Check In As a Platinum Member of IHG my reservation was not ready. I had to wait for a baggage cart for 30+ minutes and when I approach the desk receive a oh well type of reply. Only 3 carts for this big hotel location is ridiculous. The food in that evening and the next morning was good and the servers were very polite and provided the necessary service to make our meals good. Overall I was not happy here. 27 February 2014
Rated 5.0 out of 5.0 by Front desk was outstanding!! The staff at the front desk are always wonderful!! Very helpful and accomadating. Jose went above and beyond for my and my co workers. Always has a smile and very pleasent to deal with!! 26 February 2014
Rated 5.0 out of 5.0 by Excellent Service Check in was efficient. Front desk staff was genuinely polite & accommodating. Nice touch with a personalized welcome card in the room. 14 February 2014
Rated 5.0 out of 5.0 by Room was very relaxing I was a visitor with my motorcycle club. And It was a lot of us there. I enjoyed myself and will definitely be back. Anyone wanting to visit this hotel please do so. It is a beautiful huge hotel. 12 February 2014
Rated 5.0 out of 5.0 by Comfortable Pillows Thanks for having pillows that were comfortable. Most other IHG properties that I have stayed at have old, worn out pillows. 03 February 2014
Rated 4.0 out of 5.0 by Orlando Escape Needed a room on short notice and the Holiday Inn came through. Located close to the airport and has numerous restaurants in close proximity along with a restaurant/bar located in the lobby. Clean room and the service at the front desk was excellent! 27 January 2014
Rated 3.0 out of 5.0 by Not a bad choice Comfortable bed, clean room - for a one-night stay, it was perfectly adequate. Lack of free breakfast, and an airport shuttle that wasn't running when we arrived late due to weather were annoyances, and both can be found at other establishments in the vicinity. Front desk person struggled to get lobby computers online. Shuttle back to airport was timely, and they even switched to a larger vehicle when the crowd necessitated it. 20 January 2014
Rated 2.0 out of 5.0 by Holiday inn = Motel 6 our first room smelled, our second room was ok. very stiff beds. the second night our key cards didn't work and i had to go back downstairs to get new keys. During our 2 night stay i collected about 7 restaurant menu's that were put under our door. all in all i will never be staying at a holiday in again, the stay is not worth the price. I would expect our experience from Motel 6. 13 January 2014
Rated 5.0 out of 5.0 by Stranded in Orlando / Lena great bartender My flight was cancelled to Philly for 3 days. When I finally did not make the last flight as a standby I headed to the hotel. The shuttle was prompt and clean. The check in process was just a couple minutes. The room was more then adequate for my needs, room was clean and refreshing especially after sitting in the airport since 8am. It was now 1230am, I asked the check in clerk if there was a onsite bar / restaurant. He said yes but they might be closed, pointed me in the right direction. When I get to the bar I was greeted by Lena, who was very cheerful and helpful. She let me order a couple beers and made some pop corn. Albeit she was closed at 11pm but since there were stranded travelers she stayed open. The next day I came down for dinner and was greeted again by Lena and once again she had a smile and was very helpful. I would definitely stay at this property again. And I recommend this hotel to anyone traveling through Orlando. 08 January 2014
Rated 3.0 out of 5.0 by A little disappointed... I was not greeted as an Platinum Priority Club member, the room key for my reservation wasn't ready. I understand that it was the holiday rush, but the room was somewhat dirty and the service for the one night stay could have been better. 06 January 2014
Rated 3.0 out of 5.0 by Property was Average, staff is good The property is older and dated. Very noisy in the room. We could easily hear our neighbor moving about in his room at 4:30am and people walking through the hallway sounded like they were in the room with us. The bedding was fresh and clean with decent pillows. The bathroom was old and tired, but adequately clean. The staff was friendly and professional. If you need a good nights rest, you probably could do better at a newer hotel with better noise control construction features. If you can sleep through anything, then you will probably be OK since the bed and bathroom were clean. 03 January 2014
Rated 2.0 out of 5.0 by Missing Reservation Information I write this review with the understanding that my concerns are more with the online resevation service than hotel staff. When I reserved a room with 2 double beds for 5 people and made a specific note that a cot was required, I thoughts that this would flow to the hotel? When I arrived, they had given away their last cot...How is a family of five (and the reservation allowed this number) supposed to sleep on 2 double beds? The initial reponse from the front desk was to go to Walmart and by an inflatable mattress! When we finally spoke to the manager, he finally "found" us a King room with a sofa bed and gave us a breakfast voucher. Disconnects like this are stressful after a long day driving with 3 children. In the end, it was solved satisfactorily, but the bed was not very comfortable. As well, two days after arriving home we started receiving scam/spam phone calls from Orlando. We only provided our phone number to 2 places while in Orlando and I know the other place would not sell our personal information and I would hope that this would be against IHG policy. 02 January 2014
Rated 4.0 out of 5.0 by Orlando stay The room was very noisy. The AC unit was very loud. The carpet near the AC unit was cut and not secured back down. The staff at the front desk were professional and very courteous. The bartender on Friday night seemed to be out of patience. So we did not enjoy a nightcap. There were a lot of customers and it appeared she was working by herself. 18 December 2013
Rated 5.0 out of 5.0 by Over all excellent The staff was very friendly. Very close to the airport. Very convenient to the airport for early morning flight. Can't beat park and fly service!! Bartender, Barbara, was very friendly. Delicious disco fries!!! 16 December 2013
Rated 5.0 out of 5.0 by tomsliksr A great price, and the folks that took good care of us, and we thank them for us, we were trying to get back to Dallas during all the snow and ice, two day, long unplanned stay, thank you to them. 11 December 2013
Rated 5.0 out of 5.0 by Excellent Hotel The Hotel is an excellent property. The room was great and so was the food. I will staying here again. 10 December 2013
Rated 5.0 out of 5.0 by Good bargain We decided to try the Stay, Park and Fly option to avoid leaving our home at 3:00 A.M. for an early morning flight. Factoring in what parking at a lot would have cost for our 2 week California stay, the room rate was extremely reasonable. The room was clean and inviting. Hotel staff was friendly, knowledgable and helpful. Although our time at the Holiday Inn was short we found the facilities and amenities comparable with pricier hotel chains and would certainly consider returning for a longer stay in the future. 25 November 2013
Rated 5.0 out of 5.0 by Convenient to Lake Nona Airport locations is convenient to the medical facilities in Lake Nona. It is also close to UCF and other accounts for my business. 17 November 2013
Rated 3.0 out of 5.0 by Bathroom Lacking and Bugs on the Table The room was less than I expected from seeing the lobby. The bathroom counter was scuffed beyond measure and held together by wood screws. The computer table and TV stand were both swarming with tiny little bugs. 17 November 2013
Rated 2.0 out of 5.0 by Not a good value and in need of remodeling Stay was a one night layover. Location was convenient but the AAA rate did not include breakfast which given the price should be included. The room was supposed to be a non-smoking room, but with smoking rooms located on the first floor, our second floor room had a smoked in stench. The climate control sounded more like a jet engine when running and it was hard to get the room at a consistent comfortable temperature. The room was dated and you could see rusted spots on the ceiling where the dry wall screws were located. The bathroom was badly worn and the shower head unit (massage and spray type) was old and dirty. The room in a nut shell looked like it had not been remodeled in ten years 14 November 2013
Rated 3.0 out of 5.0 by Room Small things that were not sufficient, Plug in sink did not work all week, Coffee sachet supplies some days not replenished the same with the coffee mates, all unused suger for the whole week left on side 12 November 2013
Rated 4.0 out of 5.0 by Great Service I did feel relaxed and enjoyed my stay at the Holiday Inn while in Orlando. The room was neat and clean and the bed was comfortable I had a very good nights sleep. The staff was very friendly. I will be staying at more Holiday Inns if they are as good as this one. Thanks BK. Henderson Tennessee 30 October 2013
Rated 3.0 out of 5.0 by Nice hotel - Terrible bed Literally the worst bed I have slept in. I have no idea how old the mattress was but it was sunken in, to the point that I had to sleep on the floor. However after I noticed the floor was dirty, I went back to the bed. In the end I put towels between the box spring and mattress to try and create some type of firmness. Staff were nice, and the hotel is nice, but never again. 27 October 2013
Rated 4.0 out of 5.0 by bottle water Upon check in, i was asked if i needed any bottles of water. I took them up on it and asked for one. I was told that if i needed anymore later during my stay, to let them know. On my last night, i stopped by the front desk to see if i could get another bottle of water. At the time, they were out in their little fridge at the front desk. However, he asked what my room # was and that he' make sure someone brought it up to my room. Only 5 minutes later, and someone was at my door. It happened to be the gentleman behind the counter and he had 2 bottles of water for me. This was great service in my opinion. 26 October 2013
Rated 5.0 out of 5.0 by Quality room with excellent food The breakfast buffet, although not a part of the room price was great. The reduced price for the room due to the conference was very, very affordable. 21 October 2013
Rated 3.0 out of 5.0 by Helpful and attentive staff. Overall, the standard was that I'd expect from a budget hotel in the US. The staff in particular, Beatrice our waitress, James on reception and Laura the bartender were excellent and most helpful. The conference facilities were good, and a dedicated dining area was provided. The pool was pleasant ( although why the only shower is situated outside the pool area remains a mystery). The Gym was equipped for casual exercise and easily accessible. The negatives were mainly down to limited choice of menu in the restaurant and restrictive opening times, although my room had a particularly noisy fridge! The bed was comfortable and room big and spacious and I would therefore judge the hotel to be value for money for those on a limited budget. 15 October 2013
Rated 5.0 out of 5.0 by Good service Got a good service and was comfortable sleep, relax atmosphere 10 October 2013
Rated 5.0 out of 5.0 by Excellent Everything The service was great from the staff, they were very helpful, the rooms were very comfortable and clean. The breakfast buffet was very good with some great range of choices of items to eat. I would recommend and will stay here again if I'm in Orlando again. I felt safe (was traveling with my young son) and there was plenty to do and was in a great location for other services. 09 October 2013
Rated 4.0 out of 5.0 by Nicely set up and easy to relax I stayed for only one night but the staff was really nice especially since I had a last minute reservation and even let me check in early understanding I just drove 12 hours to Orlando. The bed was really nice and similar to my own. It was nice to have a full size couch and desk to work on while I was there. Even the internet and tv services were top notch. 03 October 2013
Rated 4.0 out of 5.0 by Poor air quality and noise in room above smoking area There was an outdoor smoking area below my room (308) window. I detected smoke in the room air which left my throat and mouth dry through the night. I drank a lot of water. Also, noise from people talking disturbed my sleep during the weekend stay. 02 October 2013
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