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Rated 4.0 out of 5 by 324 reviewers.
Rated 5.0 out of 5.0 by An excellent hotel Great place to stay with family and friends. Overall, an excellent hotel and friendly atmosphere. Would return. 08 July 2014
Rated 4.0 out of 5.0 by Very comfortable The room was very comfortable. The staff was very accommodating, helpful and pleasant. Very accessible to local attractions. Pool was nice. Would recommend and would stay here again 08 July 2014
Rated 5.0 out of 5.0 by Great rooms! We got a suite for our family of 6. It was a very large area with 2 baths, 2 large bedrooms, and a family room area inbetween. TGIFridays was conveniently located connected to the hotel! 08 July 2014
Rated 1.0 out of 5.0 by Do not stay here! If you are looking for a budget hotel just to lay your head at the end of the day and leave first thing in the morning and be gone all day, then possibly this is the place for you. If you are used to nice accommodations for business travel, go elsewhere. I cannot believe that a place that claims to partner with Universal would do very little to upkeep their hotel. This place is pure garbage. 08 July 2014
Rated 5.0 out of 5.0 by ausame service me and my family realy enjoy our vacation nice hotel comfortable room and safe place to spent your vacatin 08 July 2014
Rated 5.0 out of 5.0 by June 2014 Enjoyed our stay, the staff were very professional including housekeeping and the maintenance crew. My only problem were the towels not so great and the grout in the bathroom need immediate attention especially around the toilet and tub area. 06 July 2014
Rated 5.0 out of 5.0 by World Class staff! We stayed 10 nights at this hotel, and throughout the entire stay, every employee went above and beyond and exceeded our expectations! They were friendly, helpful, and responsive to special requests. They consistently impressed us, even our teenage kids commented on how helpful and friendly they were! 06 July 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Location This Holiday Inn is right across the street from Universal Studios. You are able to walk right on to Universal property. From the moment we walked in to the moment we walked out, we were impressed. The front desk staff was friendly and helpful. Our room was available right when we were ready to check in. Room was HUGE, clean and comfortable. From the choice of pillow to the soft towels, made our stay excellent. Your guest services desk was so helpful each night we came to them for dinner suggestions. Thank you all for a wonderful stay! 06 July 2014
Rated 5.0 out of 5.0 by Comfortable bed, clean, and great service This is an excellent choice for family or getaway. The rooms are clean and the staff is friendly and professional. The 2-Bedroom suites are also for families and gives you privacy for both female and males. 03 July 2014
Rated 4.0 out of 5.0 by June 2014 Stay Awesome upgrade as Priority Member to suite. Electrical outlet didn't work in kitchen area. Pool furniture needs updating. Tatered lounge chairs. Staff very helpful! Looking forward to my next visit! 02 July 2014
Rated 5.0 out of 5.0 by Great, Clean and Friendly Hotel Stayed at this Hotel with my family for 2 weeks in June 2014. It is just across the road from Universal Studios which is about a 15 minute walk across the long roads, and a 5 minute drive from International Drive. Most of the parks are a 20 minute drive away which was ideal. The room was cleaned with fresh towels every day and the staff were always helpful and friendly. The hotel also has a laundry room and a small gym, which are both open 24 hours. The pool area was always clean with fresh towels and was open from 9am until 9pm. TGI Fridays is attached to the hotel for meals and drinks. You can also get any park tickets or car high from the reception area. We would highly reccommend this hotel. 01 July 2014
Rated 4.0 out of 5.0 Quality room We wanted a room with 2 bedrooms and living area and this was a great fit for us as we were spending the day at the theme parks. Nothing fancy, just basic; Clean and convenient, reasonable rate. Staff was very helpful re: theme park info. 30 June 2014
Rated 3.0 out of 5.0 by Housekeeper - Awesome During my stay of several days, I had the same housekeeper. She was very attentive but almost invisible. Somehow she knew when we were out and keep the room perfect. 30 June 2014
Rated 4.0 out of 5.0 by Good Value for Pet Owners The value and location were great. My wife was in town for business and I tagged along with our dog. The extra fee was minimal. The only issue we had was they were doing fire alarm testing during our stay and in the beginning it wasnt to pleasant for the dog, she got used to it after a while. 30 June 2014
Rated 5.0 out of 5.0 by Comfortable service Service provided to our room was excellent, especially the cleaning on the bathroom 26 June 2014
Rated 4.0 out of 5.0 by Great value We got a 2 bedroom, 2 bath suite in a great location for a great price. The hotel truly is walking distance from Universal Studios which is a wonderful thing since the shuttle stopped running at 8:10 pm even though the park stayed open till 9. The staff was friendly & the room was clean. Don't waste your money on the breakfast buffet at Fridays but there are plenty of other alternatives nearby. Overall a great value. 25 June 2014
Rated 3.0 out of 5.0 by Check in was great Check out was miserable Even though I saw some negative reviews about this hotel, I decided to take it simply because its proximity to the theme park. The gentlemen at Check in was superb and knocked my socks off with his service. But during check out when I asked for 1 O Clock late check out...the front desk went out of bounds...they got very defensive and started blaming their manager, who happened to walk by that moment. I told them that I am IHG Gold Elite and the manager said not to take it for granted...and said OK I will let you check out at 1 instead of 11... a 2 hour extension. Mercy mercy. Before that, the house keeping was at our door more than 2 times asking when we were checking out :-) Anyways...I have stayed in many IHG properties in different continents and this was not the best or the worst. So I think its fair to call this experience an AVERAGE. 25 June 2014
Rated 4.0 out of 5.0 by Buen habitacion Buena habitación ya que se trataba de una suite. El unico comentario negativo es que solicite un late check out y este, a pesar de ser categoria Platinum, no pudo ser confirmado mas alla de las 14hs (lo habia requerido hasta las 15) 23 June 2014
Rated 5.0 out of 5.0 by Great price and location We had a two bedroom suite for two adults - we had reserved 2 rooms and at check in we were told about the availability of this suite. It was great - we had the privacy of our own room and the convenience of a common room. The room also included a full kitchen. This would be the perfect family space. I am always concerned with descriptions that say "walking distance" and that was our goal. It was less than 15 minutes to walk to Universal and we walked both ways - much simpler than driving and paying for parking. And, we felt safe doing this. I recently moved to Florida and had a friend visiting. We stayed here to avoid driving a couple hours each way back to my home. I will recommend this "budget friendly" hotel to others. 22 June 2014
Rated 5.0 out of 5.0 by great hotel I enjoyed my 10 night stay the staff was great. My stay at this hotel was excellent 19 June 2014
Rated 5.0 out of 5.0 by Our Stay Great location, customer service top notch. Only thing there was a musty smell in the bedroom but it was solved with a room deodorizer we bought at Walmart. Otherwise great service and housekeeping cleaned everyday. Loved it look forward to coming back. 18 June 2014
Rated 5.0 out of 5.0 great service Room smelled citrocy. Nice, clean, comfortable. Front desk was very attentive, helping, and nice 18 June 2014
Rated 5.0 out of 5.0 by Friendly Staff, Large Rooms I reserved two large suites for my party of 12. We were very pleased with the size of the rooms. We were planning to spend 2 days visiting Disney Parks and this was the closest location that had rooms available that would accommodate our 2 large families. We were pleased with the location, as well as the cleanliness of the hotel and rooms and the friendly staff. I was greeted as an IHG Rewards Member, which is important to me as I am a Loyalty Champion at another IHG property. Upon check-in we discovered a light fixture hanging out of the ceiling in one of the bathrooms, however the manager was very apologetic and quickly moved us to another room. At check-in we also received meal vouchers for the TGI Friday's that is connected to the hotel, that allowed all of our children under 12 to eat free, however we did not use them, so I cannot rate our experience. According to the in room guides the restaurant provides room service, another thing we did not use, but we might when we return at a later date. We also found menus slid under our door daily, which was a nice convenience. Additionally we were missing a DND sign, so I called the desk to request no service during our stay, she asked if I had a DND sign to which I replied I did not, so a member of housekeeping came by with one and hung it on our door. Also, during our stay the weather was pretty lousy, so we called the desk to find out of the pool was open, it was not, but the lady at the desk said she would call when it reopened and the hours would possibly be extended due to the closure. She called back to tell us it was open, however it was pretty late, so we did not use the pool, but we appreciated the call letting us know that it was open again. We did notice that the room could have used some touch up paint and there was a knob broken off of one of the dressers that was just sitting on top, but these things were minor. We enjoyed the large rooms and comfortable beds and the full sized refrigerator was a huge plus. We will definitely stay again. 18 June 2014
Rated 5.0 out of 5.0 by Friendly Staff, Convenient Location We stayed at this location from June 11th-13th. The staff was very polite and friendly. I was recognized as an IHG Rewards Member, which was nice, as I work for another IHG property and am their Loyalty Champion. I had reserved two rooms of the same type. Upon getting to one of the rooms we discovered the recessed light in one of the bathrooms was hanging down from it's hole in the ceiling. We called the Front Desk and were happily and promptly moved to another room of the same type on a different floor. Both rooms were clean, we did find a few stray hairs, but everything else was spotless. The rooms could have used some touch up paint in a few areas and on the doors, but that was the least of my concerns. We had a large suite with a full sized fridge and dishwasher. Everything was clean, including the dishes and silverware. We were missing a do not disturb sign, so I called the Front Desk to request no service for the following day, they asked if I had a sign, to which I replied I did not, so they sent a member of housekeeping right up with one. Each day we had menus slid under our door which was convenient. This location also has a TGI Friday's attached to it. On check in I received vouchers for the restaurant allowing all of our kids under 12 to eat free. According to the informational guide in the room the restaurant provides room service, however, we did not choose that option. We enjoyed our stay. It was quiet, the beds were comfortable, although the pullout sofa bed did have one spot in it that poked my son in the back, but he was not sharing the bed, so he just moved to the other side. We had an enjoyable vacation at Disney and it was really nice to come back to a clean, quiet, comfortable room. We will definitely stay at this location again. 17 June 2014
Rated 3.0 out of 5.0 by Location, location, location The staff was very friendly. The proximity to Universal studios can't be beat. The hotel is showing its age a little but an acceptable accommodation. 16 June 2014
Rated 5.0 out of 5.0 will RETURN FOR SURE. Staff on top of things and extremely helpful with any and all questions. friendly staff! room clean and perfect, A/C worked wonderfully. Dining was excellent. breakfast was hot (had the buffet) and delicious. not prepackaged food, cooked fresh. will absolutely stay again for business and leisure time!!! 16 June 2014
Rated 5.0 out of 5.0 by Excellent Customer Service Enjoyed my stay at this Holiday Inn. Every employee I spoke to made us feel welcome. Very friendly & courteous staff. Room was perfect for our stay & extremely clean. The only thing they did not offer was an actual breakfast within the facility (TGIFridays connected to hotel). I would have preferred breakfast at the hotel. Overall, I would gladly stay at this place next time I travel to Orlando!! 10 June 2014
Rated 5.0 out of 5.0 by great location Just had a stay, going to Universal annual pass holders, this was a great location. The free shuttle was wonderful had various times for departure and return. The staff at the hotel are exceptional, very friendly and helpful. Will definately stay again. My only con is perhaps upgrading the coffe machines in the rooms. The coffee is not the best, otherwise this place is really exceptional. 10 June 2014
Rated 5.0 out of 5.0 by Very comfy bed, lovely large 2 bedroom suite. We stayed in a 2 bedroom suite on the tenth floor, it was very large and extremely quiet! The bathroom is a bit dated, but very adequate. The kitchenette was very handy with fridge, microwave, toastter, dishwasher and coffee maker. I used the laundry room twice and it was cheep and easy to use. The staff on the front desk were always helpful and we managed to get a safe from the second day onwards, although I don't think there are enough for each room so I could see this being a slight problem at really busy times. It was within walking distance from Universal, although we only tended to walk one way and get a taxi there or back ( it costs around $5). There were shuttles to Universal, Seaworld and Disney, but the Disney one leaves at 7.20am or 9.50am and comes back at 8pm or 10.30pm, which we found was too long, as it gets very hot! 10 June 2014
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