Rated 4.0 out of 5 by 384
Rated 5.0 out of 5.0 by alan 1234 Excellent service
Maggie at the front desk was most accomodating as well as Ahmad.I found this hotel as very accomodating and front desk was excellent
12 March 2014
Rated 4.0 out of 5.0 by UniversalPro We always enjoy staying here.
Very helpful and friendly staff. Being so close to Universal Studios is a big, big plus. Since we really like TGI Friday, having it attached to the hotel is another plus.
Since it is an older hotel the rooms are pretty good size and not as cramped as some. The room was clean and the bed was also comfortable. But, the rooms are getting on in years and could use some TLC. The hinges on our bathroom door were very rusty so the door sagged badly. Not only did it squeak loudly but you had to slam it to get it to close.
We will stay here again in the future.
10 March 2014
Rated 5.0 out of 5.0 by juanjillousv AWESOME EXPERIENCE
All my family enjoyed our stay in here.
I absolutelly recommed this hotel.
The staff was very helpful and patient to understand our requests.
Specially Brenda who was very kind with us.
Our visit were more comfortable than others hotels in Orlando Area.
I hope we can visit again soon.
And again thanks for making our vacations a wonderful memory that we'll treasure for a long time.
10 March 2014
Rated 5.0 out of 5.0 by MS TRICE Excellent Service
I had the pleasure of staying at the hotel on 02/27-03/2. The staff was wonderful and my family and I was treated very nicely. The maid that we had for room 933 was excellent and trustworthy. My son left his wallet in the hotel room after check out and we didnt realize he left until we were back in Miami. I called the hotel and the wallet was found and it was Federal Expressed back to me. His money and other items that was in his wallet was still in tack. I will absolutely recommend this hotel to a friend and will gladly return when ever in Orlando. KEEP UP THE GOOD WORK!!!!!
08 March 2014
Rated 5.0 out of 5.0 by Frank & Jeff Perfect place to stay if visiting the Universal Studio parks
Within walking distance to Universal's CityWalk and both parks.
Close to International Drive and its shops and restaurants.
Nice, quiet rooms with the hotel amenities expected of a Holiday Inn.
We would definitely stay there again!
08 March 2014
Rated 4.0 out of 5.0 by Della426 4 night stay
My 12 year old and I stayed here for 4 nights over Feb vacation. There were mixed reviews online but I usually have good luck at Holiday Inns. I am happy to say it was clean, quiet, easy to get to and TGI Fridays was convenient and free for my son. The pool was heated and open until 9pm. I was in a basic room and have nothing negative to report. I rented a car to get around but they did have a shuttle to Universal which required passes to get on. I am glad I didn't use the shuttle only because it had to be reserved in advance. You could walk to Universal in about 20 minutes. We drove to Downtown Disney one evening. Took about 20 minutes and it was an easy well marked drive. I can recommend this hotel and would stay there again.
08 March 2014
Rated 2.0 out of 5.0 by Not goin' back not goin' back
This is the third year in a row that I have stayed at this particular hotel and I won't be going back. Although the staff and service was spectacular, the rooms and amenities leave a lot to be desired. My room smelled like mildew and the carpet appeared dirty. The pillows and sheets appeared old and drab and were not a good quality. The beds were lumpy and creaked every time I rolled over in bed, and half of the lamps were positioned so far from an outlet that they were unusable. That is, if the outlet even worked. Our AC broke twice during my three night stay and although I truly appreciate maintenance in their prompt response to our calls the 'repairs' did not seem to do the trick. I came back one afternoon to take a shower only to find the shower curtain missing so I had to find a room assistant to replace it. Finally, the morning we were leaving we got a knock on the door by housekeeping at 8:30 even though check out wasn't for several more hours…..thanks a lot for the unwanted 'wake up' call…so much for sleeping in.
08 March 2014
Rated 5.0 out of 5.0 by WDMJR716 Daytona race hotel
We have been staying here at this Holiday Inn for over 10 years. We have never had any issues we are always greeted very cheerfully. The staff is always outstanding and I would recommend this property, in addition to it is within walking distance to Universal Studios and about a 10 minute drive to Walt Disney World.
03 March 2014
Rated 4.0 out of 5.0 by Kathi42 Comfortable and clean
We arrived several hours late due to flight delays, called and spoke to front desk to alert them and apparently the message was not conveyed. Upon arrival we were placed in a ground level room with a handicap accessible bathroom...which was just odd. My son being 6 ft 1 in did not fit under the shower head by about 6 inches.. I spoke with the front desk about a room change , we were told we would have to wait until the morning after check out time ...which was fine as it was already 5am. They were able to change our room to the tenth floor which turned out to be a great room with a nice bathroom and a fridge and microwave ..which we're missing from the first room....and it was a larger room than the first floor. The front desk was great to work with and our stay was very enjoyable. Cab to Universal is about $5 and worth it . They drop you right at the escalator to go up to the entrance. Lots of dining options nearby , although it would be nice to have a continental breakfast available. Housekeeping was great. Would definitely use this hotel again.
02 March 2014
Rated 4.0 out of 5.0 by Doclbj Great location for Universal parks
Nice short walk to Universal parks and City Walk. Nice pool in back, private environment there, heated and can bring in drinks from TGIF. The staff was helpful at the front desk. The TGIF is service-able and has good drink specials.
26 February 2014
Rated 5.0 out of 5.0 by erica1988 Great hotel!
We stay here at this hotel quite a bit because we have season passes to sea world and this is by far our favorite place to stay! Everyone is always very helpful ans friendly. The rooms are always very clean and have very comfortable beds ! It's also very close to all the theme parks. I would defebirly rexommend this hotel to anyone !!
25 February 2014
Rated 5.0 out of 5.0 by John D. Relaxing Vacation
We enjoyed our visit........the hotel, personnel and services were excellent. The only issue I found was the business center was not operating because the cash card machine was out of order.
23 February 2014
Rated 4.0 out of 5.0 by LGF59 Location, Location, Location
Location across from the Universal Orlando gates was perfect and the hotel provided a free shuttle service into the Universal complex. There is also a TGI Fridays attached which had an excellent breakfast special. Lastly it was adjacent to the Florida Tourist Bureau. All of this made it especially easy to go to the park every day.
We were upgraded to a suite upon arrival which was much appreciated. The hallway carpets appeared to be new - however (and most likely due to the volume of tourists) the walls were pretty banged up and in need of paint and the room doors had been over-painted through the years and in need of replacement. Lastly the bathrooms, closets and kitchenettes are in need of upgrades. Having said that the rooms were clean and the linens and pillows fresh (always a plus).
All things considered I would recommend to family and friends
17 February 2014
Rated 5.0 out of 5.0 by wutsnext Wonderful Hotel Super Location
I stayed at the Holiday Inn Suites Universal for 2 nights. The check-in was fast. The suite was spacious, clean and comfortable. The front desk staff were friendly and helpful. There is a small pool which was nice not too many loungers but it was not busy. You can walk to Universal across a major highway but they will get you a taxi for about $5.00 each way which I used several times. There is a TGIFs attached to the property for convenience. There also is a Walgreens, Starbucks, Orlando Ale House and Burger King within a 6 minute walk from hotel. Overall for the AAA rate this hotel was the best bang for the buck on my week vacation. Highly recommend and would definitely stay again.
15 February 2014
Rated 3.0 out of 5.0 by Very disappointedy Poor maid service
There was a line to wait in most times every night I had to go to desk to get coffee,towels and wash cloths and cups also very few outlets 1 lamp in our room had no plug to plug in for the money it wasn't worth it would pay more and get better service
09 February 2014
Rated 3.0 out of 5.0 by Becky5063 sloppy housekeeping & poor property maintenance
No outlets to plug in accessories, including the floor lamp in the room....had to ask the cleaning staff to clean our bathroom...had to ask for additional toilet paper...housekeeping kept trying to enter our room without even asking...we only had 6 hangers for two people...parking and exterior entrances were poorly marked...
08 February 2014
Rated 1.0 out of 5.0 by Rissa2012 Awful Service
We had ants in our room. We also missed a diner reservation due to no water and we could not get ready. I did call the manager and she did not want to help nor was she apologetic about any of it. The water took about 12 hours to come back on which was ridiculous . I will not give a good review and I will not recommend this hotel to anyone. Our check in was also inconvenient and very slow. I was passed off to 3 different people before my reservation was found. They were very unprofessional.
03 February 2014
Rated 4.0 out of 5.0 by CatMomJean Convenient location.
Great location. Plenty of things to do nearby. Nice staff, comfortable room, clean. Very large hotel so check-in and out a little slow.
15 January 2014
Rated 1.0 out of 5.0 by Castillo Pesimo Hotel
La reserva era una habitacion con camas dobles para 4 personas (two kids), cuando pregunte en recepcion, me dijeron que todas las camas dobles eran de ese tamano, eran camas para una persona.
Reporte dos veces que el aire acondicionado en la noche se congelaba, lo revisaron y segui teniendo el problema.
Y lo peor de todo la atencion al cliente, tenian unas recepcionistas que parecian robots, en esos dias en este hotel olvide lo que era los hoteles que acostumbro, un trato agradable y siempre con una sonrisa al cliente.
Suerte que parti mi estadia en otro hotel, porque no recomiendo ni por emergencia quedarse en este holiday inn.
15 January 2014
Rated 4.0 out of 5.0 by djpauque Good choice
If one visits Universal Studios or Island of Adventures. this is the best option
14 January 2014
Rated 1.0 out of 5.0 by Mardyking Would be scared to recommend
Rooms had no water on more than one night. Set up of lines at check in needs some help. Light behind chair did not work. Switch problem.
14 January 2014
Rated 5.0 out of 5.0 by Jenorie GREAT STAY
First and foremost, I would like to give a big THANKS TO MS. VALERIE for making our stay very comfortable and well accommodated. We arrived at around 1p.m. tired and exhausted after all the Military PC's moved we have done before visiting to Orlando. she had made our check-in and making reservation for Orlando Airport taxi very easy and stress free for us. she had the smile that will make everyone very welcoming and she is very knowledgeable and polite as well.
We will definitely come back to this hotel given a chance to live in Florida again.
The location and the overall rating to this place is excellent. walking distance to Universal Studios and other facilities.
We enjoyed our stay so much and hoping to come back soon for more relaxing days.
Thank you again!
07 January 2014
Rated 5.0 out of 5.0 by Louihis Outstanding Service
The room and staff was great and went above and beyond to make sure that we had everything we could want and need. What impressed me most is the check in staff member had a difficult customer and after the guest departed, the host smiled and did not let the previous encounter affect her mood or her dealings with me or my family. I also had several questions and she was able to explain it to me without me feeling stupid or dumb for asking my question. With that one experience Holiday Inn won a fan for life.
05 January 2014
Rated 4.0 out of 5.0 by Lady Newkirk Lovely place
Everything was great from check in. Our up graded room to a suite was a pleasant surprise.
02 January 2014
Rated 4.0 out of 5.0 by shand128 Clean room
The staff was friendly and the room was clean, however we received a room with two twin beds "we are a married couple" and were to tired to complain, also the room was a little spendy but it was in a good location,we would stay again !
30 December 2013
Rated 4.0 out of 5.0 by timeport4 busy hotel
not bad stay room was a bit musty at start but probably not been used much .. few maintenance issues needed sorting like lights out and dripping taps !
im sure they could use one of the banquet rooms fro providing a breakfast service !
NO recognition for rewards club platinum members not a word said or anything provided
17 December 2013
Rated 5.0 out of 5.0 by Jello Universal Studios
The location of this hotel makes it ideal for adults visiting Universal Studio. Its within walking distance--although I wouldn't recommended trying to walk small children across the busy highway. The room was very clean when we arrived but the staff didn't service the room very well while we were there (didn't replace bathroom soap, coffee for coffee maker, washcloths, hair conditioner, etc. One day they didn't clean the bathroom or make the bed.) The desk staff was very congenial and got housekeeping to bring us what we needed as soon as we made the problem known. Other than that, it was a great visit.
02 December 2013
Rated 5.0 out of 5.0 by SGW1 Discovery Cove
Spent the night before our day at Discovery Cove. Staff was great, pool was incredible, room was spotless and free upgrade was awesome. Location was close to all parks.
30 November 2013
Rated 5.0 out of 5.0 by Yamaha250yz Great place
Great. Place to stay!! Staff friendly definitely would recommend
30 November 2013
Rated 5.0 out of 5.0 by fkanesc High Marks!
Great location, helpful staff, clean room. TGIF on property. Would come back!
23 November 2013