Rated 4.0 out of 5 by 630
Rated 4.0 out of 5.0 by evans5016 Room good, resturant not good
Stay in the hotel, but forget eating at the resturant which is a TGI Fridays. The breakfast is not that good and it is expensive. Kids eat free, but drinks not included. Had to wait for plates each morning just to go through the buffet line. Then had to wait for food to be replenished. Breakfast for 2 adults and 2 kids was over $30. Lunch wasn't much better.
Quality of the food was not up to TGI Friday standards as far as we are concerned.
Rooms were clean and pool was good.
June 28, 2015
Rated 3.0 out of 5.0 by SPNmom Comfortable Beds and Staff was Great!
Our family was taking a trip to Disney when we stayed at this hotel. Upon arrival the staff, especially the manager Dale, was extremely nice, respectful and very understanding. Once we got into our hotel room, that's where the disappointments were.
CONS: The sliding mirrored closet doors did not work,
kept falling off the track and one of them was
There were stains on the floors, the base trim
was ripped off of the walls for the renovation they
were having done.
The stove top did not work and neither did the
garbage disposal. Our main reason for staying at
this hotel was so that we could come back and
cook meals in our room.
Our side of the hotel was just not very clean at
all and not in good standing condition for guest.
PROS: The pool was great, kids enjoyed it!
Very Friendly Staff
Good Food at TGIF
The beds were very comfortable
Plenty of towels in the room
June 26, 2015
Rated 4.0 out of 5.0 by meandhimw/3 Nice for the price
Overall this hotel was very nice and what you would typically expect from a HI. Pros were that it was very close to Universal, spacious room (suite), and front desk and guest services staff were very good.
Cons were that the beds, although soft (weren't our personal comfort level) and the maid was hit and miss with the cleaning (pretty sure that she did not vacuum one day but maybe they don't when you are there for a week). The hotel was experiencing some renovation but it wasn't a mess by any means.
June 25, 2015