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Rated 3.4 out of 5 by 201 reviewers.
Rated 4.0 out of 5.0 by Good Service and Great Location Great hotel directly across from train station. Only hotel I would recommend in the area. Hotel staff provide friendly quality service. Rooms are clean and well appointed. Full hot and cold breakfast is a good value if you want a hearty breakfast. Would highly recommend if you need ready access to train stations. Not a hotel I would recommend for a vacation stay. I did not feel comfortable walking in area. 11 June 2014
Rated 2.0 out of 5.0 by Poor guest service 1) Problems with check-in - takes about a hour 2) Lack of courtesy of the front desk staff 3) Unhelpfulness of the front desk staff 4) Business services printer does not work 5) A/C not on during the spring months 6) Internet speed extremely slow 7) No special line for Platinum members or elite members 8) 2 cases of items being stolen from room when I stayed there (one resulted in a police complaint - both were when I was at the front desk and the guest was complaining) The only plus point is the location of this hotel - right next to the train station 11 June 2014
Rated 3.0 out of 5.0 by Great Service but I expected the same standards of the Holiday Inn Express in USA, but it was not, the rooms where small with old furniture and old towels, I understand that that hotel is in remodeling process, but they should let us know in advanced, although the bed was comfortable and clean and the bathroom were good. What we liked the most it was the location, across the street from metro station, which it was very convenient for our vacation. The staff and service was excellent and the breakfast too. 10 June 2014
Rated 3.0 out of 5.0 by Furnuture The Furniture is dairty. Should be change it as soon as possible. 06 June 2014
Rated 4.0 out of 5.0 by Convenient location and everything as expected The location is great especially for Gare De L'est train station. Easy to walk to the main sites of the city, or taxi. I walked around for about two hours and saw Notre Dame, De L'ouvre, Chaise de liesse and arc de triomphe. The room was compact but was clean, tidy and had everything I needed. For the price in Paris and for one night it was perfect. 05 June 2014
Rated 1.0 out of 5.0 by Never stay here again Breakfast was cold and most mornings there was no juice or coffee mugs. Always check your bill as they over charged us. Staff are lovely 03 June 2014
Rated 2.0 out of 5.0 by Treatment to Guests by hotel staff Arrived in hotel after a long day of traveling to Paris, finding that my room AC was not working. Informed the staff, staff came in and said they "fixed" it. So I left the room because I thought it will take some time to run. Toured Paris, had dinner, came back to my room after a hot day in Paris, and my AC was still not working. Informed the staff, and they said they can't fix it and no compensation for it. All they said was they will inform the supervisor. Meanwhile I slept in a hot room in Paris (or shall I say "tried to sleep." Other than that, the location of the hotel is great, just right outside the train station. In fact there's even an entry to the train, literally on the sidewalk of the hotel. 03 June 2014
Rated 5.0 out of 5.0 by Best Place in Gare de L'Est Best location , the underground is just outside the hotel where you can reach anywhere in Paris. The overall of the hotel is OK. Staff are very helpful.The hotel is very clean. Very convenient for people traveling with the train from Gare de L'est. 01 June 2014
Rated 4.0 out of 5.0 by Nice place with friendly and professional staff I always stay at this hotel for my business trips in Paris. It's very convenient as it is just in front of Gare de l'Est and a Metro station. You can find easily few good restaurants in Rue des Recollets which is few mn walk (don't try the ones next or close to the hotel...) Most of the staff is friendly and professional. It is missing a fitness room... the turn over is too high and the new staff doesn't know how to deal with platinum members. I've asked before my arrival to be in a quiet room and she put me in the worst one which is in front of the elevator... During my last stay(27/28th may) i had to wait about 25mn !!! to check out, this is too long ! That was because of a lack of staff and an inexperienced staff as well. 29 May 2014
Rated 5.0 out of 5.0 by Great service Good location. Easy access to everywhere in Paris. No matter on day time or late night time, the staffs are really helpfull and try to find the best solution you need. 25 May 2014
Rated 4.0 out of 5.0 by Good location & good value For me & my wife, we would say that our short stay in Holiday Inn Paris Gare De L'est was quite good, we stayed here 2 nights for our short holiday trip in Paris. This hotel is located just across Gare De L'est train station (walking distance from Gare du Nord train station). So it is easy to reach if you will be traveling from other cities/countries outside Paris by train. The Metro station is exactly in front of the hotel, and since the Metro service operates till late midnight making the location of this hotel is very convenience for those who like to travel using Metro, and bus station is just at the corner of this hotel. Free Wi-Fi is one of the services in this hotel. 18 May 2014
Rated 4.0 out of 5.0 Bedroom Bed comfortable , clean and room reasonably equipped . 04 May 2014
Rated 5.0 out of 5.0 by Excellent Experience in a different part of Paris Somewhat puzzled by the not so positive reviews. I have stayed in this hotel on my own and with my family and every time, we have received excellent service and felt comfortable in the rooms and around the neighborhood. The hotel is brilliantly located and close to the Jardin Villemin, next to a very pleasant canal. Not to mention that it is across the station and in an interesting, multicultural neighborhood. I have walked from Les Halles at 2:00 AM and at 2:00 PM and never have felt unsafe!. I highly recommend this property and the staff is always helpful and welcoming. We are coming back in early May and looking forward to it! 29 April 2014
Rated 5.0 out of 5.0 by Exxxcellent Stay I stayed there to enjoy my getaways. I reserved with Christmas offer. However, to honor platinum member, the hotel give me a suite room and breakfast with the late checkout! Well, suite room is not a "real" suite room that I thought(it was like a connecting room with separate table), but I reaaally satisfied with it. I never treated like this stay before and after. Thank you for your generous upgrade. Good location for the train departing from Netherlands and Belgium(Gare de Nord) and Germany(Gare de L'est). Also, metro station was right in front of the hotel. Staffs are nice. But I cannot open my room after the noon(the staff said that the room key is only available until the noon and it looses its function automatically.) Again, thank you for the all staff, and I really enjoyed it. 28 April 2014
Rated 5.0 out of 5.0 by good sleeping experience Very helpful staff. Not the best location, but very useful if you need to reach quickly Gare de l'Est ou Gare du Nord for Thalys or Eurostar. Cleanliness and confort are more than expected for an Holiday Inn, really a very good surprise. Have a drink at Brasserie around corner for a real multicultural experience and very parisian 16 April 2014
Rated 4.0 out of 5.0 by Clean, Easy Accessibility, Terrible Wireless. Needed a more budget-friendly place to stay for a quick weekend in Paris (ran the annual marathon). A typically small room, but with lovely windows, a comfortable bed and a spacious bathroom (a bit outdated on some of the fixture upkeep). Hotel staff was very kind and hotel is very accessible, directly across from Gare du L'est train stop. Wireless service, however, is completely useless. We were not able to successfully connect (and when we did, horribly slow with nothing to load) on any of our devices. We were only on the third floor, so I was shocked such a problem. If you need to do business I would suggest elsewhere until they fix the problem. 14 April 2014
Rated 4.0 out of 5.0 by Exceeded expectations Didn't have particularly high hopes but was pleasantly surprised - lovely light clean room with little balcony. Really comfy. Lovely and quiet on the Friday night but sadly very noisy on the Saturday night. All in all not bad though. 10 April 2014
Rated 1.0 out of 5.0 by Paris The services really bad, and the front desk is not helpful at all 02 April 2014
Rated 3.0 out of 5.0 by Comfortyable room let down by reception staff I stayed for 3 nights ideally placed for Eurostar. The room was comfortable, clean and quiet. I slept really well. The breakfast buffet was the usual suspects and was fresh and enjoyable with plenty of choice. Unfortunately I found the reception staff poor, they did not make me feel welcome and they did not appear approachable. That aside I did enjoy my stay. 01 April 2014
Rated 3.0 out of 5.0 by internet not up to standard I am business traveler. Internet is almost more critical than bed. Internet of this location was not acceptable. 31 March 2014
Rated 4.0 out of 5.0 by staff excellent helpful staff, easy to reach from cdg airport if u want to go to Holland or Belgium station s are very close walking 5min bad wifi connection &internet so I tried to go outside hotel to send my documents 28 March 2014
Rated 5.0 out of 5.0 by Communication is very important I was very disappointed when I checked in. The lady who worked 7 to 3 was not very helpful. The lady who worked 3 to 11, the one with the ponytail gave me back my confidence with Holiday Inn... She was the one who gave me the key to my room. It was not because she gave me a suite room (519) I do not need a suite room since I was out all the time . It was the way she talked to me. She was very sincere in letting me know what happened to my room. She has a very pleasing personality and very professional The young man at the bar is also worth mentioning... day was Mar 17, 2014 He always went to the FD to follow up my room without waiting to be told. He always smiles to every guest and talked to everybody who passed by... even if he had problem with the English language GOOD JOB young man...!!! 23 March 2014
Rated 4.0 out of 5.0 by Bab information The overall experience was good, but we had a problem with the recepcionists. We had to take a flight to Rome from Beauveais AirPort, and we knew it was far from the city center but we didn't know how much or how to get there, so we asked three different recepcionists for help. The three of them told us different information and non of them were actually right. For their uninformation, we almost lost our flight and we had to pay an enormous amount of money in taxi to get to the airport as fast as we could because the receptionist told us on first place it wouldnt take long. We had a very bad time and all because of the receptionist doing their jobs wrong. 17 March 2014
Rated 4.0 out of 5.0 by Good Value Hotel Overall good experience at the Holiday inn Gare de l'Est. Good location in front of Gare de l'Est main entrance. Internet connectivity and quality of breakfast should be seriously improved. As a platium member i was upgraded to an executive room (Suite). Thanks, but with a suite they need at least give a bottle of water. 17 March 2014
Rated 4.0 out of 5.0 by Comfortable, friendly, central Room was nice, staff at reception friendly, staff in breakfast room was ok, breakfast was good standard. As a summary I'd say: 80% achieved 11 March 2014
Rated 3.0 out of 5.0 by Nettes Personal, schwacher Service Das Hotel ist gut gelegen, direkt an der Metro des Gare d'lest. Es war ein Executive Zimmer gebucht welche auch teilweise Renoviert sind. Zimmer war absolut ok mit schönem Blick auf die Stadt. Leider fährt jedoch nur einer von drei Aufzügen die 7&8 Etage an, daher ist oft umsteigen nötig da man sich natürlich keinen Fahrstuhl aussuchen kann. Das Personal ist freundlich aber wenig hilfreich. Sowohl der Wunsch mach einem zweiten Bademantel als auch die Bitte um eine Flasche Champagner bei Anreise als Überraschung wurden nicht erfüllt. Eine Antwort auf meine E-Mail bezüglich des Champagners erhielt ich sogar erst nach Check-In. Das Frühstück ist sehr lecker und mit einer guten Auswahl. Durchaus empfehlenswert. 04 March 2014
Rated 3.0 out of 5.0 by Member for Executive Room.Beware of Pick Pocket at Paris Hotel give us room at member floor and executive room which is twice bigger than normal room but no view at all. Anyway, we just come back and rest sleep bath at night time. the whole day tour outside with full of pick picketers around the Paris train metro line at Eiffel tour tourist area.. We lost Samsung Galaxy Note 3 S$1098 by pick pocket at Eiffel tower. Reported to police also couldn't help. I saw many tourist who kenna pick pocket at police station. French police should ambush and catch them. 02 March 2014
Rated 4.0 out of 5.0 by Average Service I was upgraded into Suite (Thank you) but this time room was not well services & coffee bar was not refilled properly. But its always great experience in this Hotel. Very convinient location & good staff :) 02 March 2014
Rated 1.0 out of 5.0 by Smell The smell of the room was horrible. The bathroom floor was coming up. He carpet was stained. The sounds from out side would keep you up even after a long day of sight seeing. The staff in the lobby never greeted me I was always the first to say hello. I never got the upgrade I requested and never was asked or thanked for being a priority club member. Our over all experience was not good. But it was a good location for the metro and train to the airport. 28 February 2014
Rated 3.0 out of 5.0 by Helpful staff but poor internet service I have stayed at this place more than 5 times now. The staff is always co operative, but it was very strange during last stay that the internet service was very poor and had hard time downloading my emails. This needs to be improved and at least in this modern era, they should provide wifi in the rooms. 25 February 2014
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