Rated 3.9 out of 5 by 76
Rated 4.0 out of 5.0 Was OK, but problems with the reservation
I got my reservation cancelled because I was late without calling me.
14 August 2014
Rated 2.0 out of 5.0 by malcyw Robbery in Hotel
Lovely room, lovely friendly staff, great area but got charged for the breakfasts I didn't have due to the restaurant being understaffed and too busy. I was told by the receptionist that they are no longer additional extras but mandatory. In other words the 'computer says no' so ended up being charged for the breakfasts we did not have.
12 August 2014
Rated 1.0 out of 5.0 by Avishek Disappointing to say the least
Let me forewarn the readers that my experience could be an exception and maybe just my "Bad Luck". I had expected the best at Holiday Inn as I have stayed there across the world during my other travels.
For those who want an executive summary, my experience can be summed up as below:
1- Unfriendly staff (except 1 Gentleman)
2- Poor timeliness of issue resolution
3- ....."Your problem....I don't care"
2 issues that would help you gauge the reasons for my frustration are as below:
1- Wifi Was extremely slow: When we complained this to the lady at the reception, her response was as below:
"Well.....it should not happen.....maybe there are too many people logged in at the same time.....why don't you try late at night when fewer people logging in"
I wanted a faster internet at that particular time - Not only no attempt was made to resolve the issue, the issue itself was questioned without even checking whether a problem exists.
2- We had to check out at 12 PM on August 8 and attempted to take a bath at 10:45. Surprise .... Surprise....NO HOT WATER!!!
At first, the response was that due to some maintenance there will be no Hot Water for some time. When I insisted that we had to check out at 12, we were called back after some time and told that the issue has been resolved and that I should get Hot Water.
When we still did not get the Hot water, after almost an hour and after Hotel Staff came and checked that the problem actually existed, I was let into another room that was getting Hot Water.
At the time of check out, NOT A SINGLE LINE OF REGRET was expressed for the inconvenience caused. When we asked for the Manager's email id/phone number, we were denied the same and told that we should feel free to complain online.
We had explicitly mentioned that we were on our Honeymoon. Far from special treatment, we actually felt like we were in a Prison Camp because of the Poor Service and unfriendly.....dare I say...arrogant behaviour.
I have stayed in Paris for more than 2 years and traveled across the world; NEVER HAVE I PAID SO MUCH FOR SUCH A POOR EXPERIENCE!
12 August 2014