Rated 4.3 out of 5 by 339
Rated 2.0 out of 5.0 by j3Und8X Great hotel, but a bad experience with the staff
The hotel and the surroundings was great. Short distance to the main attractions.
I consider it a serious error when the staff and service at the hotel is not in order. I had to pay € 207 for parking, where I was promised € 150 for 5 days, since the hotel is a partner with the car park near by.
The head of the car park has mentioned that it is the hotel's fault, and it really made it a bad hotel experience that the hotel will not accept that it is their fault. I have even called, and emailed the hotel, with documentation attached.
As a guest at the hotel I received a leaflet only in French with information about the car park, in which I was not able to understand. Since I didn’t understand the information on the leaflet I asked the reception if there was anything I should be aware of when paying in the car park. I just received the answer that I just have to pay. I do not understand that you want a bad review because you won’t solve the fault in which you are responsible for. It is 57 € which you should have covered.
To sum it up it made a good experince a less good experience.
June 24, 2016
Rated 4.0 out of 5.0 by Ebzed Great Location
Visited during UEFA 2016, Perfect location, Near Metro, Lot of places to eat outside.
June 19, 2016
Rated 3.0 out of 5.0 by harbw WH
the staff were extremely helpful with everything whether about places to visit or restaurants and shuttle services.
June 16, 2016