Rated 4.1 out of 5 by 70
Rated 4.0 out of 5.0 by Schuey74 Great location and comfortable room
The Holiday Inn Parramatta provides a great location for those wanting to be close to the heart of Parramatta CBD. It is also in good proximity for those travelling to major events at Olympic Park. I would recommend catching the train to Olympic Park. The breakfast selection is good and the rooms are clean and well presented. Very little noise is heard inside the rooms. I would recommend staying at the Holiday Inn for a convenient location, friendly staff and good service
23 October 2013
Rated 4.0 out of 5.0 by Hemirob Great price.
Good location and rates. Comfortable room. Easy to find. Staff pleasant. Pool area ok. Pub over road can get noisy and day conferences with outside groups add congestion to the hotel and reduce parking options. Good clean option close to m4
23 October 2013
Rated 3.0 out of 5.0 by Schmuck33 Parramatta
I had a hassle free enough stay but nothing spectacular. I felt a bit unlucky getting the room right next to the lift and could hear a fair amount of racket from people heading to and from the lift. I'm pretty convinced that I was given one of the worst rooms in the complex on level 2, both double beds in the room were dented in the centre. Ie the beds were not flat. And to make me feel worse, the receptionist had handed me a card which was signed by someone important at Holiday Inn to welcome me and to tell me how much they value me as a member. A real token gesture which I felt did more harm than good for the brand. It was a bit of a slap in the face reading that while sitting on the sloped bed. The reception staff did their job when asked but were not warm nor went out of their way to assist. Oh and the bar wasn't stocked and I had to call reception and room service before getting a bottle of water delivered.
20 October 2013
Rated 5.0 out of 5.0 by Jannyb Met all expectations
Booked this hotel as our daughter had won tickets to see 1D. Chose Holiday Inn because you know what you are getting with a brand like this, no matter the location and I was not disappointed. Great location, amenities etc. Staff extremely friendly and helpful. Only wish the hotels I booked either side of the journey to and from Brisbane to Sydney were a fraction as good as this one!
15 October 2013
Rated 5.0 out of 5.0 by pelican2502 Overall Good clean hotel, close to all amenities
This is the second time we have stayed at the hotel in a 2 room suite. The first experience we had booked for 3 people and only had towels and amenities (cups,glasses. tea coffee etc) for 2 people. Quickly rectified with a phone call to housekeeping but when booking for 3 adults it should have been there, not sure if it was an oversight or policy. The second occasion some months later booked same room type and everything was available, nice to see that attention had been payed to that issue. The rooms are clean and comfortable and quiet. The staff friendly and helpful. This was a busy time for them as it was a handy location for a state representative schools event. and the Bull Riders event at Homebush. Check In/out was efficient even though they were busy. Breakfast doesn't have a great deal of choice but it is fresh, hot and was kept topped up,The restaurant has plenty of staff so tables are cleared efficiently. Room service is always efficient and has a reasonable late night selection. I have stayed in many IHG accomodations and this meets their standard for price, its in a good location with secure parking if needed and close to transport otherwise. I would recommend this hotel to others.
13 October 2013
Rated 3.0 out of 5.0 by Bern07 Comfortable room
Hotel staff weren't very friendly or welcoming. The room was comfortable and loved the shower head (good water pressure) except it was difficult to get in and out of the spa bath.
10 October 2013
Rated 5.0 out of 5.0 by OneDirectionFans Highly recommend Holiday Inn Parramatta
We had a wonderful stay. The room was immaculate and the staff were very friendly ( big Thank you to Ron for all his assistance) Room service was fast and delicious. Just a short walk to the shopping center and train/buses. The swimming pool was so refreshing after a big day out. Anyone planning a trip should make this your first choice for accommodation. We will be back!
10 October 2013
Rated 4.0 out of 5.0 by Silver08 Good price
The price was fair and the service was good, food was ok too
09 October 2013
Rated 3.0 out of 5.0 by raja4u2 Worst recognition for Priority Club!
As I was Platinum the room was upgraded but only after writing and asking for it prior to arrival. The only recognition for Platinum was a thank you card. No welcome drink or free drink at the bar. This is so unlike other Holiday Inn hotels in Asia or Australia.
08 October 2013
Rated 4.0 out of 5.0 by samancha Weekend at EB expo
Very comfortable, staff are friendly and willing to assist with any queries.
This hotel is a in a great spot if you need to get to Sydney Olympic Park.
08 October 2013
Rated 5.0 out of 5.0 by Mavericks41 Excellent Customer Service
The overall customer service provided by staff was excellent and will stay at this hotel again.
08 October 2013
Rated 4.0 out of 5.0 by holinnfan comfortable bed
great location for attending allphones arena and the bed was sooooo comfortable
03 October 2013
Rated 4.0 out of 5.0 by chrsgrbr Good place to stay for business trip
The service was good and the room was nice. My only issue was how much the breakfast was not worth the amount they were charging.
02 October 2013
Rated 5.0 out of 5.0 by bill3866 Great service
After a mixed up day of travel, we were pleasantly surprised to be upgraded without asking for this. All staff are to be commended for their excellent and professional customer service. Our trip to Parramatta was a once off, but I would highly recommend to friends and family.
Many thanks, Bill & Virginia
02 October 2013
Rated 2.0 out of 5.0 by kcassa21 not good service
this will be the 3rd time I have sent you an email we are nt happy with our stay we have wasted our points on a very bad room please look up my other emails . we stay at holiday inns everywhere and this was not a good experience like I said we only had enough points to stay at your hotel and we have wasted them.
26 September 2013
Rated 5.0 out of 5.0 by Mish70 Great Stay
Thank you to the staff of Holiday Inn, Parramatta for their wonderful service and politeness.
Having arrived too early to check in, we proceeded with our itinerary, and upon return to the hotel, our room was a few minutes off being ready. The staff provided us with complimentary beverages, allowing us to rehydrate after a busy morning, and within minutes we were given our keys! Lovely gesture.
The close proximity of this hotel to the station was ideal for our purposes, and the shopping centre was close too. The room was ideal for our stay, although a tad squashy as the children had to sleep on the sofa, therefore no couch for us to sit on. The King size bed was comfortable and we liked the choice of pillows. Breakfast was our favourite! Great variety of food to get us and the children going for the day.
I would hIghly recommend this hotel for future stays in the area.
23 September 2013
Rated 1.0 out of 5.0 by ART06 Worst Service Ever.
An very average motel at hotel prices. From arrival to departure I could catalogue the dissappointments, but just one example, we sat down for lunch at 1:45 after 5 minutes I went to reception and called out for attention only to be told the kitchen closes at 2pm, so only sandwiches were available - never mind got great service and food from the Irish pub PJ's just over the road.
31 August 2013
Rated 5.0 out of 5.0 by Tegsaria value for money :)
Me and my boyfriend stayed there for one night, a deal found on wotif. We had a massive king bed room, which was perfect. We drove from Melbourne for a quick weekend visit and to come home to that bed and being able to block out all the light was brilliant. The pool and spa was great to have a dip in. We didn't eat at the restaurant because we had little money, but the whole vibe from the hotel was very inviting and comforting. Only issue would be maybe a microwave in the room- my boyfriend found that an issue.
Thanks for accommodating us, we will definitely use your chain again :)
28 August 2013
Rated 4.0 out of 5.0 by pup02 wedding trip august
Good size disabled bathroom, safe is too high to reach in cupboard if you are in a wheelchair.
21 August 2013
Rated 4.0 out of 5.0 by Vanny Clean, comfortable & friendly staff
I had a very comfortable stay here.
The staff are friendly and helpful. The property itself is newly renovated and everything is very clean.
A really nice lobby area where you can relax by the fire with a drink. I would recommend!
12 August 2013
Rated 4.0 out of 5.0 by Camsean Downtown Parramatta
As Platinum IHG Rewards members, we were upgraded to a suite. Our suite was newly refurbished and quite nice. It had a spa bath which was big enough for two. It also had a living room, but the lack of windows here made it a bit dark. Still, it was nice to have two rooms.
The bedroom was nicely decorated, though the views of the car park are nothing to get excited about. Service was fine, though not super-abundant or friendly. Australian wages are high and make it expensive for hotels to take on enough staff.
The location of the hotel is very good as it is very central to the Parramatta CBD, the railway station and the pier for ferries to the city.
05 August 2013
Rated 4.0 out of 5.0 by OP85guy Very nice hotel, but plan on eating elsewhere
The hotel was very nice and in a good location, close to a big shopping center and 2 rail terminals.
However, the 27 AD charge for breakfast is outrageous and they only offered a limited buffet for dinner on Sat evening, at a much too high price.
There was also no recognition for PCR Platinum status.
05 August 2013
Rated 5.0 out of 5.0 by suzgaz Great Staff & Great Room
Very friendly staff & a great size room & very comfortable bed. The buffet breakfast was included in our price & was very enjoyable. 5 Min walk to the station.We will stay again.
29 July 2013
Rated 4.0 out of 5.0 by MrBusiness99 Internet and movie choice
Staying with you was a real pleasure.... Until it cam to ...
internet usage which for 2013 was very poor... In this day and age WIFI should be free for all guests - if you did that you would have my repeat business
To charge by the MB or slow to archaic speeds is a complete wind up.
Movie Choice was nothing short of terrible
26 July 2013
Rated 4.0 out of 5.0 by DRH1 I will be back
Perfect for my needs. Easy access. Good parking. Quiet and comfortable.
Breakfast is good. In room dining is very good quality but limited choice.
Gym is small and I could not use it most evenings as the machines were both being used.
10 July 2013
Rated 5.0 out of 5.0 by GrannySmith The Spoiling I Needed
I have been a lover of Holiday Inn for many years but my recent stay at Parramatta blew me away. Everybody, and I mean everybody went out of their way to make me feel as if I was someone special. The most outstanding of the staff were in the restaurant, I'm a fussy customer, but nothing was too much trouble and all done with warmth and care and the delightful young lady who brought milk to my room was really enjoying her job.
I've tried 5 and 6 star but they don't come close to the real caring the people at Parramatta showed. You can give lip service and say all the right things but if you don't mean it you might as well save your breath.
As big Arny would say I'll be back'. Thank you for a wonderful couple of days.
09 July 2013
Rated 5.0 out of 5.0 by Shane034 Great Bed, comfortable room and convenient location
Our 3 night stay was in a king room, the bed was fantastic and the best night sleep we have had in sometime. The room was clean and the ensuite was more than adequate. The hotel was easy to get to and in a convenient location within Parramatta. I will be visting again. Thankyou
09 July 2013
Rated 5.0 out of 5.0 by 2Friendz Just gets better every time
For family and social reasons I keep coming back to Parramatta and the staff support from the Holiday Inn check-in time, room service, and dining options was wonderful. Meeting up with old friends in the bar area with great cocktails was a bonus.
Big bath also a treat!
16 June 2013
Rated 5.0 out of 5.0 by Phil1959 Great stay
arrives in Sydney at 08.30 after travelling for 30hrs. arrived at hotel who informed me room could be ready for Noon. so got an early check in so could freshen up.
the hotel is a 15-20 minute walk to the centre of Parramatta and the only down side is apart from the hotel bar and reasurant you only have the Irish Bar over the road.
staff very helpful and the food at breakfast very good with a large selection to choose from.
room was large clean and well equiped.
would stay here again
16 June 2013
Rated 4.0 out of 5.0 by PeterZ00 Expensive WiFi Access
The charges for WiFi are very high and quite out of step with most other hotels I visit in the World. I travel a great deal in Asia and rarely have to pay anything to access WiFi as it us usually part of the deal for the room (breakfast, WiFi, etc.). Staff were polite and helpful, the bed was comfortable and the room a good size. Some maintenance was required in the bathroom where the 'grab' rails were loose and the floor drain overflowed when having a shower. The location is convenient to shops and the railway station while away from the main road and relatively quite.
07 June 2013