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Rated 4.2 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Excellent accommodation I found the Holiday Inn at Parramatta an excellent place to stay. The staff were professional yet friendly in communicating with myself and friends. 20 September 2014
Rated 5.0 out of 5.0 by excellent food, comfortable stay location away from mainstream accommodation/restaurant area yet easy walk to Westfield Centre and railway station. Comfortable room, quality dinner meal. 18 September 2014
Rated 5.0 out of 5.0 by Second time as good as the first I have stayed at the Holiday Inn before, and was sufficiently impressed to stay here once again. I was not disappointed. Value for money is second none. The quality and service of the staff and amenities is excellent. I had one meal in the restaurant in the evening, and the next evening ate out. I would only eat in the restaurant next time I stay since the quality of food, service and value for money exceeded the other experience. The room was quiet, comfortable, sufficiently spacious, and welcoming. The bed was comfortable and my sleep was not broken - something new for me in staying at hotels. Overall, it was as I expected: a good experience 16 September 2014
Rated 3.0 out of 5.0 by Business Stay Overall stay was average. No highlights to point out. Have stayed in worse and also a lot better. Room overall is good and comfortable. Main reason for being average is the arguing between staff and customer over smoking in the room. These people were kicked out but the noise and arguing in the hallway was very off putting. Would i stay again, you never say never and as always everyone deserves a 2nd chance. 07 September 2014
Rated 5.0 out of 5.0 by Excellent overall expereince Hotel was conveniently located near the Metro/Bus stop. Room was spacious with all the amenities in the room as well as in the washroom. 05 September 2014
Rated 5.0 out of 5.0 by Great place to stay Have stayed here many times and have nothing but praise on all accounts. The room is clean and comfortable, room service is very efficient and the food good. Staff are very friendly and helpful. 03 September 2014
Rated 4.0 out of 5.0 by Warm welcome, comfortable bed and good service I hadn't pre-booked my stay, but was warmly welcomed back to the hotel and provided with a very comfortable suite for my 2 night stay. Very pleasant and attentive staff. Would highly recommend this hotel. 31 August 2014
Rated 2.0 out of 5.0 Small room, great bar staff! The bar staff we very helpful and friendly. Breakfast was a bit of a free for all when fresh hot food was brought out. The state of the bathroom/spa was very bad. There were hairs in the spa from the last person who used it. The room was tiny for the price we paid. Not value for money 30 August 2014
Rated 5.0 out of 5.0 by Wonderful staff We felt most welcome on arrival and all during our stay. The staff were great!! Nothing was too much trouble and all our needs were met promptly. Being from the country, we felt at home immediatley. The ease of arrival and departure from Parramatta really impressed. I would recommend this hotel highly. 27 August 2014
Rated 2.0 out of 5.0 by Low value for money I always stay at IHG hotels but I wouldn't recommend this one: the rooms are quite sad and old, the bill was not correct. Not a nice experience. 25 August 2014
Rated 4.0 out of 5.0 by Not happy with having to pay $300 deposit Have stayed at quite a number of places in the previous 12 months 21 August 2014
Rated 4.0 out of 5.0 by Good location More comfortable beds and improvement in breakfast is required but still enjoyed hotel. Staff very friendly and goo location. Irish pub opposite a bonus. 21 August 2014
Rated 5.0 out of 5.0 by Good experience Our overall experience of this Hotel was very good. Close to Restaurants, Westfield Shopping Mall and Public Transport. The Foyer of the Hotel with it's Lounge Chairs and Fireplace was very welcoming. The Staff were all very good. The Bathroom is a little dated but the rest of the room was comfortable. 20 August 2014
Rated 3.0 out of 5.0 by good experience stay was pretty good, location was excellent, food was good. a reception staff was quite rude her name was Samantha. 20 August 2014
Rated 4.0 out of 5.0 by Business Trip to Sydney The Holiday inn compares well with others in the area. It does not have Fox Footy which is a major drawback for interstate business visitors 19 August 2014
Rated 5.0 out of 5.0 by Friendly and Convenient Well located hotel for business in Western Suburbs. Excellent staff, Rooms and Food. Could not fault anything. The same each time I stay. 19 August 2014
Rated 5.0 out of 5.0 by Very good service in all departments. This hotel offers good service, is handy to shopping and cinemas also good train service is only minutes away. The beds are very comfortable with very good pillows, The bathroom in our room could do with an upgrade but it was clean in all regards. The food in the restaurant was 100% although the menu could do with expanding. The staff were very helpful always with a smile. 17 August 2014
Rated 5.0 out of 5.0 by Nice Stay 1. Nice ambience 2. Friendly staff 3. Clean and neat 4. Room size is big and neatly maintained 15 August 2014
Rated 5.0 out of 5.0 by Great Service Thanks for the great service. we really enjoyed our time at the Hotel 13 August 2014
Rated 5.0 out of 5.0 by Excellent customer service Staff were really good. The bits and pieces I needed were promptly and courteously delivered. 11 August 2014
Rated 4.0 out of 5.0 by Always a Great Stay I've stayed at Parramatta Holiday Inn several times now. I get a great deal each time, and the service is always very good. I've never had an issue with Reward Points not posting, and always get a Plat. upgrade. Highly recommended. 09 August 2014
Rated 5.0 out of 5.0 by Great place to stay Excellent hotel and service in central location. Value for money. Child friendly. We were made to feel very welcome and the staff could not do enough to help us. 08 August 2014
Rated 5.0 out of 5.0 by Comfortable room and goodservice This Holiday Inn is close to Parramatta shopping mall, trains and restaurants. The staff are friendly and the surroundings are very comfortable. Loved staying here and will definietely return in the future. 07 August 2014
Rated 5.0 out of 5.0 by staff I had an initial problem with my booking and when I called the hotel direct the staff member I talked to (Ron) was very helpful and went to some trouble to sort the issue out and called me back to advise everything was ok. His attitude was very refreshing and he did what he promised he would do. I was very grateful. 07 August 2014
Rated 5.0 out of 5.0 by Comfortable bed I loved everything about the hotel, so clean! Bed super comfortable, will be recommending to friends and family and Holiday Inn will definitely be seeing more of me :) 07 August 2014
Rated 5.0 out of 5.0 by Great Staff, Great Location Stayed here for the first time. Nice room and excellent location near City Centre, train station and ferry wharf. Best thing about this hotel is the staff...first class. Thanks Holiday Inn Parramatta 03 August 2014
Rated 5.0 out of 5.0 by Great place to stay I would highly recommend this hotel to anyone looking to stay in Paramatta. The rooms were comfortable and clean, the only meal I had in the hotel was breakfast and it was great. Staff were very friendly and courteous. Would highly recommend. 30 July 2014
Rated 5.0 out of 5.0 by great stay we had one of the best nights in a long time great services and staff all for the right price, thanks again, 26 July 2014
Rated 5.0 out of 5.0 Staff Excellence It is indeed very pleasing to be greeted by staff who remember you previously at a different Holiday Inn hotel 25 July 2014
Rated 3.0 out of 5.0 by ho hum overall satasfactory .meal quality was not a medium well done steak was not more rare than medium and a salad of dried wilted lettuce with 1 tom thumb tomarto and a piece of onion that was more like toe clipping and breakfast juice was bland bacon was stewed had been sitting there 2 long 24 July 2014
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