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Rated 4.2 out of 5 by 287 reviewers.
Rated 5.0 out of 5.0 by breakfast the breakfast items were so great. You got a lot of foods to choose from. All of these foods seem so palatable, good-tasting- and healthy. Even the beverages were so varied that you hardly can choose which one to take in as all of them seem to be good-tasting. There a lot of desserts like fruits. On top of all these great qualities of the breakfast is the freshness of all the items served for guests' consumption. It was just an unsightly thing to see some guests bringing out food, taking out large quantities concealed in paper bags. Anyway, i did not see any instructions which prohibit bringing out foods. 05 April 2014
Rated 4.0 out of 5.0 by Good place, good location A quiet oasis in the midst of the exciting chaos of downtown Manila. 04 April 2014
Rated 5.0 out of 5.0 PERFECT experience at this hotel. I used to work at an IHG property in the US, so I tend to be overly-critical when I stay at hotels. However, I could find nothing at this property that wasn't absolutely perfect and well-planned and attended to. The front desk staff speak perfect English, are attentive and friendly, and took care of all of my needs. The rooms are spacious, VERY clean, and include very nice amenities. All public areas are comfortable and also clean. Fast internet, good location, great staff. I can't recommend this place highly enough! I hope to be back soon. 03 April 2014
Rated 5.0 out of 5.0 by Great find, a "keeper" for all future trips to Manila This hotel, while aging a bit, was a gem for us. It was much better than a local comparably priced hotel we stayed in in Quezon City. Clean, friendly, familiar, centrally located, helpful, true service with a smile. Rooms and lobbies had lots of wood paneling and ac was very adjustable, quiet, unlike most local options. Would like a more lively bar that is open later and restaurant options seem limited, but there is a large Robinson's mall with plenty attached. We used it for a base while traveling in and out of town several times. I will definitely stay here again as it is perfect for our needs while traveling in Manila area. Reminds me of what a Holiday Inn used to be before they lost their way a bit in years past. I'd say they've returned in good shape. 03 April 2014
Rated 5.0 out of 5.0 by Hospitable Staff & Nice Environment The Staff were nice and hospitable meaning they inform me events on what 's happening during our stay and would invite us. It is nice that they always inform guests in which we feel that were are welcome and important. The service was fast in responding in our needs. I always recommend your hotel and I myself keep coming back to your hotel. 02 April 2014
Rated 1.0 out of 5.0 by Cannot blame the staff Cannot blame the staff, but whomever the architect was for the building should be sued for incompetence! 3 small slow elevators to serve 27 floors! Plus they need to fix the thermostats. 02 April 2014
Rated 4.0 out of 5.0 by Gehobenes Ambiente Für einen entspannten Aufenthalt im stilvollen Ambiente ist das Holiday Inn in Ortigas eine gute Wahl. Die Freundlichkeit vom Hotelpersonal ist kaum zu überbieten und auch sonst präsentiert sich das Hotel in allen Bereichen stark. Die direkte Anbindung an die Robinson Galleria Mall ist auch nicht zu unterschätzen. 01 April 2014
Rated 5.0 out of 5.0 by pleasant The property is very close to almost everything. Malls, meeting places, offices .. etc and has a great service except for some minor lack of initiative at the concierge. 31 March 2014
Rated 2.0 out of 5.0 by Humiliated by the double standard of the staffs Humilited during breakfst on 26th Mar where I have been asked to pay the bill in cash as I am not 'credit worhiness'. eventhough the duty manager explained but still unacceptable# Has emailed herl but not received the reply; email addressed to her as follow; ============================================ Dear Tricia thank you for replying me, however I am unable to accept your reasoning; a) As a platinum member, I used to enjoy no deposit during check in world wide, hence when the check in staff didn't ask for deposit, I supposed it is the usual case as I have experiencing so long b) If your argument is correct, do you meant that I am unable to enjoy minibar in the room as what ever I would like to consume I have to pay up front? c) if your argument is right then I am unable to send for laundry as I need to pay first? d) As a platinum member, I used to be upgraded to suite and enjoy the breakfast in the executive lounge, I did not have the same previleage in your hotel and I am not asking either but it is always the courtesy of the duty manage to provide such prvilleage to platinum members as I used to enjoy I am sorry that I felt been discriminated and humiliated by your staff as I am not 'credit worthiness' Afterall you have my credit card and all personal detail, do you mean you afraid I will run away with the bill? Sorry. 29 March 2014
Rated 5.0 out of 5.0 by amazing day experience is beyond expectation... hotel staff are courteous and accommodating... 29 March 2014
Rated 4.0 out of 5.0 by Great staff Although the hotel rooms is still clean but I think renovation is needed specially on the carpets and the wall papers , the lights inside the room is a little dark maybe should change to warm white. The staffs are very friendly and accommodating 26 March 2014
Rated 5.0 out of 5.0 by Services that touches you! My first stay in this hotel wasn't a pleasant one and I wrote a rather critical comments. Due to lack of choice, I stayed in the same hotel again. However, I never regret coming back. The services I received were excellent! The management has taken my feedback and comments seriously and have made changes to accommodate my stay. I especially want to command Rommel and Jinky who served at the café. I only casually mentioned my preference for breakfast and they remember my needs. Whenever I’m there for breakfast, they are all ready for what I want. This is a place I will come back again because they listen to you and have your interest in their hearts! Well done! Keep it up 25 March 2014
Rated 5.0 out of 5.0 by Excellent hotel to stay at. Nice hotel, specious room, attached to the shopping mall. Enjoyed breakfast and my stay. No complains. 22 March 2014
Rated 5.0 out of 5.0 by Great hotel They make me feel at home. I like the bed, its very comfortable. 22 March 2014
Rated 5.0 out of 5.0 by A Hidden Gem in Manila! Hotel is connected to a large mall. Excellent location and walking distance to Megamall! Kudos to housekeeping department for a superb job in room cleanliness! Staff are always friendly and accommodating! Great outdoor swimming pool and fitness center (operated by Gold's gym.) Congratulations to the management team for running a great hotel operation! 20 March 2014
Rated 5.0 out of 5.0 by Comfortable bed and huge room, with great service. Generally, Holiday inn is really a home away from home. The ambience is great, the beds are normally comfortable and the room is really huge. You feel safe in the place with sure help from the staff. 20 March 2014
Rated 5.0 out of 5.0 by Very good service and location for business trip Very attentive service, nice room, great location, excellent buffet breakfast. 18 March 2014
Rated 5.0 out of 5.0 A great stay experience We went for the ADB business opportunity conference and found this hotel very close to ADB and we didn't have to spend time on the road getting onto our meetings at the conference. Anybody who wishes to have a great stay in the Ortigas with only few mins away from Makati CBD may stay in this hotel. The hotel does not have a Halal food but there is a close-by Iranian restaurant by the name of Arya at Podium Mall where the delicious Halal food is served. 18 March 2014
Rated 2.0 out of 5.0 by Holiday Inn The room is not idea for business. The work table is at a miserable corner and is too small. It is away from the main room and not close to the TV. Not easy to find power point for work. The lift is slow and run down. Many time, it doesn't stop at the floor selected. There is no supply of fruits in the room. The housekeeping forgets to replenish the toiletries and tea bags 16 March 2014
Rated 5.0 out of 5.0 by Spacious rooms - value for money We really enjoyed our stay in holiday inn. The rooms were very spacious and perfect for my bridal preparation. Other hotels would offer a very expensive price range but would not be as big as what Holiday Inn offers. We will definitely go back to this hotel. 03 March 2014
Rated 4.0 out of 5.0 by generally ok but getting run down was in a good location with shopping downstairs room was well maintained, but decor seems 80s breakfast was very crowded, staff helped to find a seat which i appreciated, but i walked away on the last day as needed to wait to go into the dinning area internet was ok, but could have been faster 03 March 2014
Rated 3.0 out of 5.0 by Wedding Preps @Holiday Inn Checked in an hour late because there was no room available, but the receptionist was very courteous and friendly so that was ok.. my suite's ceiling leaked and papa had to put a towel on it so my wedding gown will not get wet as I went out.. During our stay on valentines,we were told that photography is allowed within the hotel but during the wedding preparation itself, guards asked for a permit of some sort-- we were allowed later for a 10min. shoot-- isn't that so nice of them?!! Oh! BTW I love the margarita served at the bar. 02 March 2014
Rated 5.0 out of 5.0 by Home away from home This is not our first time in this hotel and will not be the last. Every thing in this hotel is excellent. 27 February 2014
Rated 5.0 out of 5.0 by great overall experience very comfortable room,.very helpful and friendly staff, connected to an excellent mall with great stores restarurants and all amenities 27 February 2014
Rated 4.0 out of 5.0 by Check In is smooth and FAB resto foods and service is excellent. Need to improve the cleanliness of comfort room. ( the bowl smell) 26 February 2014
Rated 3.0 out of 5.0 by poorly maintained hotel, needs remodelling BADLY this is a poorly maintained hotel. It needs remodeling and bathroom recaulking badly. molds in the bathroom marble tiling. leaky bathroom....doesn't flush very well. Need furniture upgrade. sofas and chairs need to be steam cleaned. For the dollar value, not worth it. Will not return to this hotel next year. 22 February 2014
Rated 5.0 out of 5.0 by At check in GSA Adrian assistance help me alot At check in I encounter a problem with my credit card and GSA Adrian had offered several ways to solved my problem and patiently waited as I solved my problem. at the end problem was fixed and all this time was treated with respect. Thank you and also to the other staff. 20 February 2014
Rated 5.0 out of 5.0 by Committed Staff We felt very welcome upon check-in. Front desk staff did an excellent job in finding us a quite room. 13 February 2014
Rated 5.0 out of 5.0 by Very Friendly Hotel Staff I have been staying in Holiday inn Manila Galleria for years already. I love the staff specially the Front Desk People. Holiday Inn is like home for me during weekends. 13 February 2014
Rated 5.0 out of 5.0 Good customer relations I would like to thank the counter staff for assisting me and having free upgrade to the 2 bedroom suite. The experience is very good and relaxing 11 February 2014
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