Rated 4.1 out of 5 by 122
Rated 3.0 out of 5.0 by Reviewer A Refurbishment Required
Staff all great, friendly.
Surroundings tired. They seem to have gone as far as the reception.
Gym - still referencing Moat House which I presume it was at some stage?
Steam room & changing room - Very tired
Gym equipment - rusty, but functioning, but shorting out the electricity (treadmills).
Food - Awful. Burgers heavy and fatty, chicken dry & bland. Warmed, overpriced, microwave meals.
No Wi-fi in rooms (!) Unless you are willing to pay through the nose.
There are other hotels in the area offering more, which is where I'll be staying.
17 March 2014
Rated 4.0 out of 5.0 by ingosixx Good service
Freindly staff , nice relaxing bar area.
Definately go there again.
16 March 2014
Rated 1.0 out of 5.0 by Anna4478 Disgusted
Booked a double room only to get a twin, only got about 2 hours sleep due to noise outside breakfast was appalling everything cold apart from beans couldn't wait to check out .
15 March 2014
Rated 5.0 out of 5.0 by Ollygriff recommended
A lovely hotel, far enough from town to be peaceful, but near enough to take a cheap taxi into the city centre. Lovely pool and leisure facilities. Fantastic beds (executive double). Helpful and pleasant staff. Would definately use this hotel again.
11 March 2014
Rated 3.0 out of 5.0 by Wayne0000000 Why advertise rooms with no smoking and others not saying no smoking then say your a no smoking hotel
When I was choosing a hotel to book for my stay I searched for a holiday inn close to where I would be working as I know they usually have smoking rooms (not holiday inn express) so when I searched for room rates to check for smoking rooms I was happy to find several different types of rooms and some stating non-smoking and others not mentioning smoking so following logic (something the staff at the hotel didn't seem to understand) I booked the room not saying non-smoking.
When I arrived to check in and asked if I had a smoking room I was disappointed to hear that the hotel was non-smoking, when I tried to explain that they needed to change the way they advertise the hotel the receptionist replied "we've been non-smoking for 2 years" as if I should be aware of this, I then explained that I had never used the hotel before and the only reason I was staying this night was because of their poor advertising fooled me, she said she'd tell her management and I wasn't surprised that I never heard any response from them.
I will not ever smoke in a non-smoking room respecting those that want a non-smoking room so I was forced to walk half way round the hotel and stand outside with temps of 0 degrees when I wanted a cigarette. And not even an apology or explanation so I could not recommend this place as the reception and management staff obviously don't care at all about how they have treated their guests.
07 March 2014
Rated 4.0 out of 5.0 by ImAwayAlotMyWifeLovesIt Very Good, However...
I recently stayed at the Peterborough West Holiday Inn over a weekend. As I was working away for the weekend, I decided to take the family with me.
The hotel was very clean, staff were polite and we generally enjoyed the overall stay.
Unfortunately when I booked the hotel I was advised that there was a maximum occupancy of 2 persons / room, I therefore booked 2 rooms for 2 nights. When I checked in, the lady on reception questioned why I hadn’t booked a family room, I explained that I wasn’t given the option. Unfortunately it was to late to change the booking. I am disappointed that I wasn’t
a. Refunded the difference, after all I could have had a family room
b. Because I booked 2 rooms, my IHG points do not qualify towards the big win
As a regular IHG guest, I feel somewhat disappointed that no effort was made to resolve the issue.
28 February 2014
Rated 1.0 out of 5.0 by zrusky The worst experience ever
The hotel was booked by the training provider for us. All participants complained of cranking noise in the rooms from the heating system (even when turned-off) and we could not sleep. Complained but nothing was done to fix-it. Finally checked-out of the Hotel a day earlier as wanted one good night sleep before the flight.
Will never recommend anyone to stay in this property. The property has been given some refurbishment, but since its very old the facilities are not very maintained.
26 February 2014
Rated 1.0 out of 5.0 by Not_going_back_32 Worst Holiday Inn I have ever stayed in.
I went against the better judgement of some of my colleagues to book myself and several colleagues into this hotel (holiday inn Peterborough west), and the staff and service provided there made me look like a fool. The staff were rude and incompetent, with no concept of accountability, integrity, honesty or politeness. The internet was useless, I was told that laundry operated on weekends, but when I went to pick it up, I was told that it would not be ready until Monday night (leaving me with nothing to wear). The manager arranged to have my clothes washed in the laundry at the hotel, but it ruined my best shirt. The rooms are small and outdated, there is no ironing facility in the rooms. This is the worst ihg property I have ever stayed in. Making me reconsider my loyalties.
19 February 2014
Rated 4.0 out of 5.0 by Boney61 Holiday Inn Thorpe Wood
I have a been staying in this hotel on a regular basis for business purposes since May 2013. Working away from home isn't always ideal but from the welcome at the front desk to the service in the restaurant the staff always make it a pleasant stay.
16 February 2014
Rated 3.0 out of 5.0 by Von2 Cold room and poor internet service
Whilst the staff at this hotel are fantastic, the same can't be said for some of the rooms. Having stayed in a few of the rooms, most have extremely poor internet connection, and I have given up and am using my own mobile connection for this as it actually works, certainly don't expect to be able to work using the hotel access. this isn't good when you consider the internet is supposed to be proved in my companies tariff and is supposedly 'prioritized access on the bandwidth'
Last week plug sockets didn't work properly in my room, this weeks room was freezing, and that was my second room as the first one I was allocated was already occupied! I ended up sleeping in two tops and a fleece as i had got so cold and no other rooms were available.
Perhaps it's time for some TLC in the rooms and an upgrade to the internet routers.
12 February 2014
Rated 3.0 out of 5.0 by Kinsey32 Reasonable priced and comfortable
We stayed for a weekend and the first night was pleasant and quiet, we went to breakfast in the restaurant which was a slightly awkward atmosphere with the staff stood chatting right near our table and watching our every move. Our room was clean, tidy and comfortable but the radiator very noisy. We did complain on checking out but didn't feel they seemed generally bothered.
12 February 2014
Rated 5.0 out of 5.0 by Ric17 FIRST CLASS HOLIDAY INN - STRONGLY RECOMMEND
This is easily one of the best Holiday Inns in the UK. All of the staff are immaculate, courteous and utterly professional.
The hotel has first class facilities throughout. The bedrooms are light and spacious bedrooms. As such, the hotel feels much more like a ‘Crowne Plaza’ albeit apart from the very obvious branding/signage.
I would also like to share my breakfast experience and, in particular, recognise one incredible member of the team. My last stay at this hotel was my 3rd stay and I was luckily enough to witness and experience the outstanding customer service of a senior (in years) waitress on each occasion – I believe she may be called ‘Margaret’ (please correct the name if I’m mistaken). This member of staff has a very unique, friendly and warm way of dealing with the guests. Her work ethic is second to none and every Holiday Inn in the country needs a ‘Margaret’. Good hotels can often concentrate too hard in drilling professional service which can result in staff sounding robotic/scripted and impersonal. I’m sure that other guests at this hotel who have been served by Margaret will know exactly what I’m talking about.
In summary, the GM is doing a fabulous job in maintaining the high standards throughout the hotel. I only wish that he was able to share his knowledge with the GM’s of poor performing Holiday Inns.
If you’re thinking about visiting the Peterborough or surrounding areas for business/leisure then I would STRONGLY recommend this hotel as a comfortable/quality base.
23 January 2014
Rated 5.0 out of 5.0 by aliw22 Excellence
The staff are suprerb, food and rooms too. So very helpful. I was upgraded this time which was a lovely gesture and really appreciated. Had a meeting the next day. Facilities are superb, again as is the food. The conference/meeting co-ordinator Barbara is the perfect host.
18 January 2014
Rated 4.0 out of 5.0 by Slinger455 Is it worth it?
I have been a Priority Club Platinum Elite member for the last four years regularly retaining that status by March of every year. Is this recognised at Peterborough West - not really. My 'complimentary' upgrades have been so few and far between as to be completely irrelevant. The staff are great - front of house staff are a team that are to be complimented - but recognition of loyalty (115 nights last year alone) should be recognised. Sadly, that's not my experience.
12 January 2014
Rated 5.0 out of 5.0 by shazza and jules EXCELLENT ROOM, COMFORTABLE, CLEAN, EVERYTHING YOU NEED
We had a fabulous stay. The room was immaculately clean and had all the facilities we needed. It was comfortable and quiet. Just what we needed after our Works Xmas party night which was also at The Holiday Inn. Breakfast was far the best for choice and quality compared to other hotels we have stayed in recently. The staff are friendly and welcoming. The restaurant manager Mark and the events organiser, Cheryl, are both to be highly commended for going that extra mile to make our stay that extra special! We definitely will be returning again!! Thank you!!!
30 December 2013
Rated 5.0 out of 5.0 by Pixie25 A lovely welcome!
I have been coming to this hotel once/twice a week for the past month or so .When I arrived I was welcomed by name by reception staff and already staff knew about my request for an extra sheet which was already in my room! Nice personal touch. Other Holiday Inns are not the same! Am staying again in January & February and look forward to it! Restaurant and bar staff also good. Carol
23 December 2013
Rated 5.0 out of 5.0 by susanann22 great service
From the time we checked in until we checked out we found the staff pleasant and very helpful, Nothing is too much trouble,
Rooms and hotel exceptionally clean,
Could not find any fault with our stay except for fire alarm going off at 4-30, glad that it was false alarm
11 December 2013
Rated 2.0 out of 5.0 by Gilesmch7 Great hotel, awful room
Room 201....do not stay in this room, it felt like I was in a room above a generator, I had very little sleep and the radiator made the most horrendous noise at around 6am.
The staff here at Peterborough are wonderful though, very friendly and smiley.
Room choice at this hotel is critical.
06 December 2013
Rated 5.0 out of 5.0 by Littlechicken1 Great service
Had a very enjoyable stay. Staff friendly, food was excellent in the restaurant and enjoyed a very peaceful nights sleep. I would certainly recommend this hotel.
04 December 2013
Rated 4.0 out of 5.0 by AB123 Conference stay
Staying overnight and so having a brief sojourn, I would make the following points :
1. The staff were uniformly polite, organised and helpful
2. The breakfast was a pleasant start to the day
3. The rooms were comfortable and well-fitted
4. The heating came on too late and I found myself cold during the night, especiallt as the duvet was not very substantial.
Overall, a good experience.
04 December 2013
Rated 5.0 out of 5.0 by Monsterpuss Service with a smile
Checked in here on a stay in October and was pleasantly surprised to be greeted by name by the restaurant staff, inquiring how I was (I had last stayed at the property a year previously)! Some of the newer additions to the waiting staff (guys with red ribbons on) are inclined to be a bit over familiar (I'd rather not be addressed as "mate" by a gum-chewing someone I've never met!) but apart from that the service is great!
The weekly specials menu adds an additional element of variety to a reasonably comprehensive menu and the meals are always very well cooked and presented and are delicious (compliments to the chef for the vanilla mash the other week!).
Glad to see that at last the old TV's in the rooms have been replaced by something more modern, even if the carpets in the corridors and landings haven't received the same facelift that the reception area has.
Bedrooms are comfortable and quiet, with the exception of some of the ones on the 4th floor which are inclined to be a bit noisy and cold due to poor double glazing - the wifi signal in some of these is extremely temperamental too, meaning that trying to face-time with friends at home isn't possible while sat on your bed!
From the outside it's fair to say the building will never win any prizes for inspiring architecture but once through the doors the place offers so much more than just a bed for the night!
22 November 2013
Rated 5.0 out of 5.0 by Walesboy1955 Holiday Peterborough West
An excellent stay. Hotel very clean in general and my room eas very clean and comfortable. I found the staff very friendly and extremely helpful. This hotel is excellent value for money and I would recommend it to all my friends.
16 November 2013
Rated 5.0 out of 5.0 by FabulousMsEmma Literally live in this place, home away from home
Great new refurb and the staff here are a dream!
Fab service throughout, and so longs you are not in a twin/single room the beds are just perfect.
The bar and restaurant menu give a great choice.
06 November 2013
Rated 1.0 out of 5.0 by ccfcmojo Not impressed
After staying in plenty of Holiday Inn's this has got to have been the worst stay ever ! The meal i had as room service was awful as the steak was as undercooked as the chips and onion rings. When i took a shower in the morning the hot water pressure was so low that it dribbled out so i had to do without. The front desk staff were unhelpful and due to checking out didn't seem intrested. Overall awful
31 October 2013
Rated 5.0 out of 5.0 by littlemo30 Great Breakfast
Very enjoyable 2 night pre-paid stay in excutive room excellant value, very clean and great towels in the bathroom. Breakfast was a great standard plenty of choice, well presented and hot. Location is good 10mins from City Centre, will no doubt use the hotel again on future visits to Peterborough
24 October 2013
Rated 4.0 out of 5.0 by Norma25 Kindness of strangers
My husband collapsed on a train from London to Edinburgh on Monday last and we had to leave the train. He spent two nights in Peterborough Hospital. My daughter was fortunate to find me a cancellation at HI and I was able to stay there for two nights and tale taxis to and from the hospital. The staff at the hotel were kind and. considerate.
18 October 2013
Rated 4.0 out of 5.0 by niffy lovely room and friendly staff
I have stayed at this hotel several times now and the service is consistantly good with clean rooms and lounges. The staff are always helpful and nothing is too much trouble for them. The food is good considering they are catering for lots of guests at one time. I will definitely use this hotel again
16 October 2013
Rated 5.0 out of 5.0 by steve50206 restaurany
room good, nice large bed for comfort, rooms at the back of hotel a little noisy due to the air-conditioning unit and extractor fans. could be over come by addition of double glazing. food is really good although portion size is a little small for the price. Overall i have had a good experience, the staff are warm and friendly, I will stay again and recommend it to friends and family.
12 October 2013
Rated 5.0 out of 5.0 by Chris3hs Friendly and helpful staff with great service
I stayed for 2 nights and recieved a warm welcome from helpful, friendly staff. Throughout my stay, restaurant service was excellent, both in the evening and at breakfast. The room was comfortable and quiet.
10 October 2013
Rated 4.0 out of 5.0 by jayjay999 WHAT A WELCOME !!!
After a long journey we were warmly welcomed and checked in to our lovely bright clean and comfortable room. We would certainly stay here again and recommend it to others. We had a small problem in the restaurant which was dealt with efficiently and put right almost immediately. Thank you for a lovely stay.
02 October 2013