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Rated 4.1 out of 5 by 458 reviewers.
Rated 2.0 out of 5.0 by Disappointed20 Poor customer service throughout starting at reception, dated interiors and carpeting which would benefit from shampooing, bedroom doors tired an required painting. Room was upgraded with good views across sea and clean though would benefit from refreshed decoration and dining more cafe style with no ambiance but good views over town. Beware hotel parking inside if you have a large vehicle as very cramped and tight turning. Claustrophobic. Sadly not value for money. Won't stay in this one again. 28 August 2014
Rated 1.0 out of 5.0 by Room and bathdroom condition Dissapointing and outdated for a 4 star hotel. I would not recomend the hotel. Furniture was scratched and old and bathroom shower pressure weak and decoration old and small. 28 August 2014
Rated 1.0 out of 5.0 by not happy They put us on the ground floor family room it was dark and dull. The bed was very hard like sleeping on a piece of wood not suitable for someone who has back problems like me it was awful couldn't sleep properly. They told me that all the rooms have the same beds. The restaurants staff was rude didn't greet us and they showed us where to sit. They put us away from the window view not once they put us by the window also they were rude to my daughter. Also i found a short hair in the food not mine i have a long hair! Bad WiFi. Bad service. Wasted my money on that horrible hotel. 28 August 2014
Rated 5.0 out of 5.0 by looking tired Great size room for a family, but if honest the room was looking very tired and the bathroom though adequate, was very small and dark. Great location but on arrival looks like it needs a bit of tlc. Staff brilliant, very helpful. Hotel of such a size could also benefit with a decent size gym and pool. 26 August 2014
Rated 3.0 out of 5.0 by Good service, poor facilities Went to Plymouth for the annual fire work competition, I have been a number of time previously; however this was the first time in Holiday Inn. The location was excellent between the City Centre and the Hoe. My friend is in a wheelchair and we booked a disabled twin room. The room was big enough to manoeuvre in the wheelchair; the bathroom did not have a disabled shower. We tried to use the disabled show in the gym, the lift up the three steps wasn't working. The air conditioning and one of the lamps in the room didn't work. Had to pay an extra £5 a day in addition to parking charge to reserve a disabled space! The staff were friendly and the restaurant was nice, with good breakfast and evening meal. The decor of the rooms looks as if it hadn't been updated for years, the facilities needs to be better to go back there again. 25 August 2014
Rated 3.0 out of 5.0 by Bad outlook Unfortunately the room overlooked a flat roof with a lot of rubbish right outside the window. Also I have stayed in this hotel a few times and never been given an upgraded room, as all the rooms are spacious this is not a problem except that this time the outlook was particularly bad. 24 August 2014
Rated 5.0 out of 5.0 by Great experience, fabulous location Could not fault . Had a great size family room and breakfast was wonderful 24 August 2014
Rated 5.0 out of 5.0 by Great room, well trained happy staff On arrival the staff were helpful and relaxed. We enjoyed great views across the Hoe from our room and the breakfast room. Our room was comfortable, well furnished and quiet, and we slept very well in our huge bed. The pool is of a high standard and not crowded. Breakfast was good but nothing special. If we return to Plymouth we would stay here again. We may well do, as the Barbican area was a revelation. 23 August 2014
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