Rated 4.1 out of 5 by 415
Rated 4.0 out of 5.0 by Double-T Thank you "housekeeping"
The stay was perfectly fine. The room was enormous. I can't comment on the food because I didn't eat there at all. The hotel is centrally located, and perfect for my purposes ( I have a friend who lives a few hundred yards away). However it was expensive and the prices seemed to change from day to day.
One minor gripe, the underground car park is tiny and spaces tight. I have a large car and had to pass up a number of spaces which were too tight to manoeuvre into. Only after the last turn and almost at the exit did I find a space. It was 8.30 in the evening, so I guess most guests had already parked.
On the other hand, a major PLUS. I left a charger in my room. When I spoke to "housekeeping " they found it and said they'd post it to me. IT WAS DELIVERED WITHIN 24 HOURS.
Thank you "housekeeping".
26 July 2014
Rated 5.0 out of 5.0 by MatchMum Perfect stay
The weekend visit was to celebrate an important birthday and the Hotel met all my possible requirements.
The staff are both professional and friendly.
Every facility was excellent.
The value for money is offered at every cost.
25 July 2014
Rated 3.0 out of 5.0 by Derek.418 Little Competition.
As a Platinum member for years (& for a number of years), when in the area I always look to this hotel for accommodation. However most of the time the rates are too high, don't know why because the Hotel is in need of a renovation. The Hoe sells this Hotel, not the decor, which is a throwback to the old Queens Moat House days. When I do book the Hotel, I always have to ask for an upgrade room (usually declined! even when they are still selling upgrade rooms.)
Booked in for business purposes last week, again no upgrade & I had to ask several times to get the "upgrade" bottles of water sent to the room, definitely do not recognise Platinum IHG members.
Upon arrival found out why the majority of Hotels in Plymouth were fully booked, on the Hoe was a MTV music festival & the noise in the Hotel was horrendous, no apologies from the Hotel who were charging even higher rates than they normally do, the noise went on for 3 nights! Obviously not the Hotels fault, but to charge even higher rates?
23 July 2014
Rated 5.0 out of 5.0 by MrMrsB VG experience
Friendly, efficient staff helpful at all times. Room comfortable and quiet. Views from the restaurant among the best in Britain..a real delight to sip a glass of wine while watching the Brittany Ferry sailing across Plymouth Sound as the sun went down over Cornwall.
20 July 2014
Rated 3.0 out of 5.0 by Kennyb55 Disappointed customer
I stay at this hotel at least once a month and am a platinum member of the companies rewards scheme, I was booked in to the hotel for three nights from 14th July, I was disappointed to find my room did not have water or a biscuit which I have always had in the past, when I asked at reception if there was a reason for this the young girl just said you are not entitled to them. The shower area was also a little grubby with quite a lot of mildue on the tiles, I do realise that the hotel is due a refurbishment but it's still disappointing. I was also disappointed to find out on my arrival that there was a concert on in the hoe for two nights and that there would be loud music on till 11.00 at night. Overall this was a disappointing business trip.
20 July 2014
Rated 5.0 out of 5.0 by GJH1 Friendly staff, Brilliant location
We will be back, superb location, We had concert tickets for the theatre Royal 5 minutes away. Town centre,Barbican and Hoe at your finger tips.Really friendly staff, brilliant view from our room and the icing on the cake breakfast over looking Plymouth Sound. Well done Holiday Inn.
18 July 2014
Rated 4.0 out of 5.0 by Debs63 Comfortable room and good breakfast with great view
The room was clean and comfortable with two large double beds. The furniture however in the room was quite worn and was not of a standard I would expect. however that did not deter from the whole experience and we slept extremely well. Staff were very friendly and efficient and there was always somebody to ask if you needed anything. Breakfast was served on the top floor with a fabulous view every morning. it was self service but the choice was good and items were topped up regularly so everything was fresh; staff in the restaurant were efficient and friendly, clearing away regularly. Overall for what we paid we were very happy with our stay and would definitely return.
17 July 2014
Rated 5.0 out of 5.0 by ange eg great experience
This was a very comfortable room, with good quality linens and pillows. The front-desk staff was extremely friendly and helpful. Only problem was with the tiny parking spaces in the carpark. Location of hotel was excellent - very central to everything - we were able to walk just about everywhere.
16 July 2014