Rated 4.0 out of 5 by 304
Rated 5.0 out of 5.0 by welshman254 great stay. will stay again.
as we are regular visitors to Plymouth we have seen this hotel but have never stayed here before. we had a last minute chance to get away for the weekend and we tried to book our usual hotel ( a well known brand with a comedian in their adds you all know the one) and found that the cost was bit more than we had paid in the past. so compared the cost to stay at the holiday inn and was surprised that it was about the same cost, including a breakfast and we could book an executive room for a couple of pounds etc. so we booked a room. we arrived early and parked in the under ground car which is a bit tight for large cars as people had mentioned in other reviews but there are drivers, and there are drivers if you know what I mean. we then proceeded to reception to make sure it was ok to leave the car and return later when we could book in and was surprised to find room was available and we could book in. the room was exceptionally clean and well presented. the bathroom was spotless the view from the window was fantastic. we dined in the restaurant that evening which is on the top floor with fantastic views over the hoe and city food excellent and great value ( two courses for two with a class of wine £29.99). breakfast Sunday morning great choices and varieties excellent all round. all staff very friendly helpful and welcoming. will be staying again and look forward to it.
23 October 2013
Rated 3.0 out of 5.0 by Althepal2 Dated
Very dated Bathroom.
whole hotel could do with a re-fit
23 October 2013
Rated 4.0 out of 5.0 by BlueStar1963 Single night stay - just what was needed
Very reasonable rate with three of us staying in a room with two double beds. Very comfortable night's sleep. Shower hot and powerful. Excellent breakfast. Car parked for the full day only cost £3 - bargain.
Only slight negative - a little grubby round the edges. Found a few examples of the room not having been well cleaned - hairs in bathroom (although bedding, etc. was absolutely fine# - and breakfast cups not all clean #one had an old coffee ring and another had lipstick on it).
23 October 2013
Rated 5.0 out of 5.0 by lillybet comfortable and welcoming stay
Room comfortable and enjoyed an evening meal in restaurant. Hot and well presented food and attentive service. Breakfast was also an enjoyable experience and will stay again
Good central location for the city
22 October 2013
Rated 5.0 out of 5.0 by doakey small points
Over all it was a good experience, our main problem was there was no instructions in the room or even in the lift, so we did not know much about the hotel, we could not find out how to operate the airconditioning, so we were too hot all night ( although better that than the other way) we did not know till it came time to leave there was a swimming pool, along with other things, and knowing which floors the various services were on was a matter of guess work..
Lovely evening meal and marvelous breakfast.
Staff were very very helpful.
Thanks for an overall pleasant stay
18 October 2013
Rated 3.0 out of 5.0 by Aviva1 Staff great
Well overdue a makeover , all areas well worn and old , needs a refurb badly overpriced
13 October 2013
Rated 5.0 out of 5.0 by Mrloz Well situated, friendly and comfortable. What a view from the tenth!
The hotel is a pretty ugly block but perfectly situated near the Hoe. The staff are friendly and welcoming and made every effort to ensure I was comfortable. The view from the restaurant on the top floor was fabulous- the sun coming up over the sea and the spectacular wheel glinting in the sun (its like the London Eye) were lovely.
One thing that could be improved- the door closers are powerful and pull the doors closed with a slam. Thus when when the selfish drunks come in at 2 a.m. the whole floor shakes and your sleep is over. Some other hotels which shall be nameless have much better closers which pull the door to, then just click it closed. Much better.
Apart from that- I enjoyed my stay!
11 October 2013
Rated 4.0 out of 5.0 by Erica12 A little tired but great staff
The bench covered in green slime and surrounded by smokers outside the reception door did not create a good first impression but the helpful, friendly staff soon helped to put us at our ease.
Although we arrived early, we were still allowed to check in and found the room clean and adequate with comfortable bed and choice of pillows. The fittings looked a little tired and in need of a refit - especially the bathroom where the sealant was mouldy in places. Even with a refit, the bathroom would be very small and it would be very hard to make it any bigger. As we were only stopping one night it was fine for a quick shower but I wouldn't have used the bath.
We slept very well as it was quiet and we were offered a deal for breakfast which was great. The dining room has a great view but didn't eat there in the evening.
The situation for the the theatre, shops and pubs, restaurants was ideal and the price was reasonable so I would use this hotel again and recommend it for a short stay.
10 October 2013
Rated 5.0 out of 5.0 by Coornwallshopper Great location, pleasant hotel
I stayed here for one night during a shopping trip to Plymouth with my mother and daughter. It;s just a 5 min taxi ride from the train station and a minute walk into town. In the evening we walked the short 10 min stroll into the Barbican. Location was excellent.
Staff were friendly and the room was really big. Overall, good value for money.
09 October 2013
Rated 5.0 out of 5.0 by Jaida77 Great location, can't beat the service...
We have been using the Holiday Inn, Plymouth for some years and without fail we always have a comfortable and enjoyable stay. We would not consider staying anywhere else in the city.
Since our last visit we had expected that Wi Fi would be available free to all paying guests and this was not the case. This has to change given that the local pubs and cafes and other establishments have this service freely available. We both use I pads and it would have been good to e-mail family and friends about the good time we were having.... Next time maybe??
09 October 2013
Rated 3.0 out of 5.0 by cdog1812 Need a refurb
The hotel feels like it's stuck in the 70's, the room was a good size, but the pillows were awful and cheap. We chose to eat out as the prices in the hotel were frankly ridiculous. The cheapest wine was 20gbp and the breakfast 15gbp, ouch!
09 October 2013
Rated 5.0 out of 5.0 by Quantum1 Friendly efficient staff
Friendly efficient staff help to make this a comfortable and relaxing hotel
09 October 2013
Rated 3.0 out of 5.0 by UKVisit Need to Improve
Positive's: Great View and Close to Barbican and the Staff had a great attitude -they were a huge highlight on this two week trip.
Negatives: Improve the Food- Breakfast: the Eggs and Ham were cold; the Rolls Stale; The Host needs to Relax (He seems to be a great person but appears to be overstressed); Dinner- Soups were Puree'd with little flavor; The Fresh Breaded Fish tasted like bad American Frozen Fish Sticks and the Salad Dressings were not good.
The Room- the Patio Doors did not close fully; the Refrigerator was not clean; the Heat did not work.
06 October 2013
Rated 5.0 out of 5.0 by ricky220 Holiday Inn
A good break in Plymouth, £15.00 for the internet a bit excessive as most other places offer it for free!!
04 October 2013
Rated 5.0 out of 5.0 by Ashburton Excellent welcome, good bed, good menu and food
Disappointed on arriival in the room which was. Stuffy and we were
unable to open the patio door which was locked. The duty manager did not have a key.
The first night therefore was not too good.
In the morning the duty manager, who had not been left a message by her colleague, arrange for the door to be unlocked immediately (bliss).
I add we next stayed at Holiday Inn at Filton, Bristol which is very inferior in most respects.
03 October 2013
Rated 5.0 out of 5.0 by Anomander As Usual
I tend to go to Holiday Inn hotels because they are very similar and you know what to expect. Staff and Service are always excellent and, in case you don't feel like going out, Bar and Restaurant offer good food at a reasonable price. Rooms are clean and Big and I like the idea of a Pillow Menu!!.
03 October 2013
Rated 3.0 out of 5.0 by Robin09 Overall condition of hotel and rooms
My family and I very much enjoyed our stay, however the entire hotel is due for a complete overhaul and modernization. Our Delux twin bedroom size was good however the bathroom had a floor space of a postage stamp, there was mould around the bathroom, the furniture was dated. The overall hotel needs a birthday.
02 October 2013
Rated 5.0 out of 5.0 by SleepTight1664 Great stay
Great price, great stay and massive beds. Brilliant and would recommend
02 October 2013
Rated 4.0 out of 5.0 by royal1961navy Thank you
Stayed here for one night using my reward points, reception staff made me feel very welcome, room was good, the penthouse bar was a good place to be and look out over the hoe and out to sea, had bar service, food service was very slow, only ordered a sandwich and waited over 40 minutes, and the bar was not busy.
Missed my Sunday paper, as it did not get delivered, and car parking for £3 per day very good.
Thanks for a great stay
01 October 2013
Rated 5.0 out of 5.0 by Gbells Drakes dream
An excellent hotel situated close to all amenities. The Hoe is just a few yards from the hotel in one direction and the large pedestrian shopping centre is very close by.
30 September 2013
Rated 5.0 out of 5.0 by Ianatshipham great personnal service
Rooms are comfortable and spacious. For us though the highlight is the staff, nothing is too much trouble! They are, without exception, pleasant and helpful. I left my phone charger behind in the bedroom. It was posted to me and arrived a couple of days later.
The hotel itself is beginning to look rather tired and needs a refurbishment to bring it up to date. It's still very clean and comfortable though!
27 September 2013
Rated 5.0 out of 5.0 by Falmike One Night Only
We booked for an overnight stay on the night before my wife's graduation from Plymouth University.
My wife and children arrived first and checked in, staff polite, friendly and helpful.
The family room was clean, bright and roomy with bunk beds for our 15 and 12 year old.
Breakfast was superb with the staff particularly helpful to the children as well as being bright and cheerful after what was an early start.
Good experience and the hotel is recommended.
26 September 2013
Rated 2.0 out of 5.0 by MikeF Good room poor meal
Very nice room, good amenities. Room was located just close to where staff take a smoking break so when they were there it was very noisy - fortunately this was not at times we wished to relax but still a bit annoying. What let the stay down was the meal,we took the "dine for 2" as it was long day and we just wished for something simple, however teh chicken was dray it must have been around for while being kept warm and all the taste and moisture has evaporated, the salad and potatoes were fine. It almost appeared as if there was an attempt to disguise the chicken under the bacon and cheese - shame because it spoilt the experience.
22 September 2013
Rated 2.0 out of 5.0 by Dutch46 Not a happy experience
Poor checking in experience.
Pretty awful breakfast - cold solid croissants and scrambled egg needed to be seen to be believed!
22 September 2013
Rated 5.0 out of 5.0 by Pattiann Graduation week in Plymouth
My husband and I reserved a family room for ourselves and our granddaughter from the Sunday to the Wednesday at the Holiday Inn. Our son and daughter-in-law arrived on the Monday and were allocated the room next to ours. The rooms were spacious and very comfortable. We all thoroughly enjoyed our stay, the breakfasts are excellent and the hotel is in a wonderful spot on the Hoe to visit the shops and nearby attractions. We hope to visit many more times even though our granddaughter has finished her law course at the University.
22 September 2013
Rated 1.0 out of 5.0 by GB11 Tired and Dated, needs a complete refurbishment
This is the first review I have ever felt the need to post on any web site. In the past I have always thought that Holiday Inns would be of a good standard, clean and well maintained. This hotel definitely does not live up to that standard. We had booked 2 rooms, one for my wife and myself and one for our daughters. Both rooms were tatty and very urgently in need of renovation. However even if they had bothered to clean the carpets and the pillows that smelt of stale body odour and sweat it would have been an improvement. In our daughters room they refused to use the bathroom after finding "very intimate" hair in the bath and on the floor. The bathroom also had a stale smell. In our room the air-conditioning was a joke. It was so noisy it was quite frankly useless.
Breakfast in the restaurant was also less than a pleasant, relaxing experience, especially on the Sunday when the staff seemed to be more stressed than usual. One of my daughters after going outside to the "Ladies" was challenged when she tried to re-enter the restaurant!!!
The underground car park is also a challenge. Even when it was built 40 years ago it would have been difficult for larger cars but in 2013 any modern larger family cars are probably going to have problems. This would be OK if the management of the hotel bothered to make sure drivers were aware of the problem before entering.
Most of the staff except for the breakfast restaurant were polite and helpful, the impression I have is that the senior managers do not care.
I was hoping to find a good hotel as we are planning to spend many weekends in Plymouth over the next 3 years but this hotel will certainly not be considered. Can anyone recommend a GOOD hotel in Plymouth???
21 September 2013
Rated 5.0 out of 5.0 by Patricia14 Great Hotel
We have stayed in Plymouth many times but this is our first time at the Holiday Inn. We really enjoyed our stay the room was lovely and clean and comfortable! The food was amazing, the views from the restaurant were to die for. Yes we thoroughly enjoyed our weekend and will return again.
20 September 2013
Rated 4.0 out of 5.0 by Cathiekins Excellent room and great location
Hotel location is excellent. We loved the 2 double beds in the room and it was a generous size. General overall appearance of the hotel and cleanliness great and staff welcoming and extremely helpful. We loved the fact that the Hotel has an indoor pool. Standard of food a little disappointing in the bar and the car park proved to be a real challenge.
20 September 2013
Rated 3.0 out of 5.0 by nonicknamesorry great location
Well, I'm not someone who normally complains, although my wife has started to call me Victor lately, maybe as I am getting less tolerant with poor service, (OR MY AGE) the reception staff were extremely helpful and well informed, the rooms dated but spacious, saying that I went for an executive room as it was a nighteen year weeding anniversary. I have stayed at other well renowned hotels of similar status and the service and generally I only stay in hotels when there is a special occasion, or holiday, I generally make note of this when booking and the hotel make a special effort to make the experience memorable, not the holiday inn. Well not to dwell on that,wasn't really a problem. The main disappointment was the breakfast on Sunday morning that I had to queue for at least 15min may not sound long but their was also tension with the staff being stressed, not sure if it was poor management, or understaffed but the layout seems a little poor.
Well positive's good service in the bar, gym staff helpful and generally my stay was great, it's a shame that the restaurant service and breakfast let it down. I will reserve my final judgment to my next stay and if no improvement I will reconsider my other options.
19 September 2013
Rated 4.0 out of 5.0 by GreenSTEM Lovely Hotel
We have stayed at a number of Holiday Inn Hotels throughout UK and Europe - the standard is always very good - this Plymouth Hotel is in a lovely location, with lots going on locally. Rooms are good size, and services mostly welcoming. Definitely recommend.
11 September 2013