Rated 4.2 out of 5 by 154
Rated 5.0 out of 5.0 by Chris2610 Great Service, nice rooms
My stay at the Portsmouth Holiday Inn was very enjoyable, the staff on the food and beverage side were brilliant and I would actually single out Steven, as nothing was ever too much trouble for him and his nice relaxed inviting manner and his brilliant foodie knowledge.
The rooms are very clean and well maintained and the staff that do this job are good because they are never seen, if you know what I mean.
Overall a very enjoyable stay and I wouldn't hesitate to recommend the Holiday Inn Portsmouth.
17 December 2013
Rated 2.0 out of 5.0 by MissKRWMC Rude reception staff member, told us lies!!!!
We booked a night away as a Christmas treat. We arrived at the hotel, approx 4.30pm to find that the car park was full. However we were given a permit to enable us to park foc on the road. We went to check in which seemed to take ages, the receptionist couldn't find our booking first of all, but failed to let us know what the problem was but just kept us waiting. Eventually getting to our room, to find that he had given us a twin room rather than the double we had booked. I went back down to reception to be rudely told by the same person that the hotel was full although he had a couple more twins and did I want one of those and there was nothing he could do, "what do you expect me to do" was the reply I was met with!!!!! Not the customer service response you expect. I returned to our room and my partner went onto the Holiday Inn website and funnily enough could have booked, for that night, at least 7 standard double rooms so he had infarct lied!!
Later we asked reception to get us a taxi but were directed to a dedicated taxi telephone line in reception. The line was engaged was almost 5 minutes and when we asked if there was an alternative taxi firm, we were told, by the same person who checked us in, what do we expect, it's a Saturday night. We decided to walk!!
On returning to the hotel after our night out we couldn't have been met by a nicer young man, who wished us a good night and nothing was too much trouble.
The breakfast staff were extremely nice, the manager was really cheery and helpful. The choice was fantastic and good quality products - worth having. Overall not the best experience and perhaps some customer service skills could do with being brushed up, we would think before booking again. There are many other alternatives!
16 December 2013
Rated 4.0 out of 5.0 by daismarg Good Choice
Stayed here as was unable to stay in our usual hotel which is a sister one of The Holiday Inn (HIEX) all due to price! Was very surprised how nice it was and was able to leave car in car park and book in later, as arrived earlier than we should.
The room was a good size and was surprised how warm and cosy it was. It was nice to have a bath and that was a big plus.
We left first thing in the morning as we hadn't booked breakfast as part of our stay! We liked the touches by reception such as sweets left in dishes for you to take and also flask of coffee etc in the morning!
Good location, about 10 minute walk from Gun Wharf Quays.Would use again if in the area and the price was right!!
11 December 2013