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Rated 4.2 out of 5 by 266 reviewers.
Rated 5.0 out of 5.0 by Customer Service The service is excellent. Fernando has really impressed me with his customer service skills. 24 September 2014
Rated 1.0 out of 5.0 by A Dated Noisy Hotel - Won't be staying in a hurry This hotel is somewhat dated and noisy to the extent that the room I had constantly vibrated during the night as doors further down the corridor were closed. The bathroom was tiny and badly maintained. The front desk staff were miserable/disinterested/rude. I don't normally complain even if my stay wasn't great. When checking out, if the front desk staff enthusiastically ask "how was your stay" I would politely respond with "fine thanks". When checking out of this hotel the front-desk staff didn't ask. The only positive feedback was that the restaurant staff were attentive, friendly and helpful. Overall there are other ihg hotels nearer the city centre to stay at and would not be visiting this one in any kind of hurry. 24 September 2014
Rated 4.0 out of 5.0 by Very Friendly Helpful Staff Always Enjoy my stay . Nothin is to much trouble for the helpful staff 23 September 2014
Rated 5.0 out of 5.0 by Friendly place to stay All of the staff are friendly and always talk with you about your day and how the stay has been. Fernando in the restaurant always takes some time to talk and is always happy. 19 September 2014
Rated 4.0 out of 5.0 by A great nights sleep Dark, quiet and the best bed in Reading. If you leave hungey from breakfast you only have your self to blame. 19 September 2014
Rated 2.0 out of 5.0 by Good location, everything else was mediocre at best I arrived just before 11pm and found the car park was completely full, with many cars parked at the end of rows and in the entry / exit routes. After abandoning my car on a grass verge, I made my way inside to check in, where I was 'greeted' by a young, fairy dissinterested male behind reception. The check in process was fairly swift, but completely devoid of personality, and I was soon struggling to my room with an overnight bag, laptop, suit/dress carier and handbag. I followed instruction and headed through the double doors to discover that my room was up two flights of stairs - surely the young man behind reception should have offered to help with my bags?! I eventually made it to my room, to discover it smelt like somebody had left an old pair of sweaty socks warming on the radiator. Definitely not the best holiday inn experience I've ever had, but unfortunately not the worst either! 16 September 2014
Rated 5.0 out of 5.0 by Great staff and atmosphere I would actually spend leisure time here as the staff are so hospitable. Probably would eat somewhere else though. Have a look at "Thyme"! They manage to serve a variety of food at keep it fresh and vibrant. 15 September 2014
Rated 4.0 out of 5.0 by quiet depsite its size First impressions after you've booked in and are making your way to your room is that this is a big and slightly ugly hotel with long long corridors - for this reason you expect the hotel to be noisy. But despite it being full when I stopped it was quiet and thus provided me with a good night sleep. Breakfast was good and staff friendly. 14 September 2014
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