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Rated 4.2 out of 5 by 197 reviewers.
Rated 5.0 out of 5.0 by great service friendly staff. we stayed at the holiday inn june with grandchildren to visit legoland they had a fantastic time they loved the hotel it was a bonus having the swimming pool the staff were child friendly would stay there again.the children would go back as they had a such a good time. good location for legoland only took us 20min. 01 July 2014
Rated 5.0 out of 5.0 by Great week A great week this week with no major issues. Great service from Michael; Deep, Pankaj, Laura, Antonio and Maggie. Towels picked up from the floor and rehung so they were wet but I had spare ones so no real problem 26 June 2014
Rated 5.0 out of 5.0 by Bathrom facilities Bathroom clean and bright but in need of a little basic maintenance. WC cistern handle was loose and functioned poorly. Shower flow control very stiff and difficult to turn off. 26 June 2014
Rated 4.0 out of 5.0 Good all round hotel A good hotel for a business over night stay. Staff all very good Meal was good Will visit again 24 June 2014
Rated 5.0 out of 5.0 by staff I complimented the staff in making our very short stay so relaxing and enjoyable. As I said they provided the level of service I would always expect but is not always delivered by all - on this occasion it was 24 June 2014
Rated 4.0 out of 5.0 by Nice Hotel Hotel looked good, but room was freezing, poor television selection, but room was very clean. 23 June 2014
Rated 4.0 out of 5.0 by Decent room and service The rooms are decent, if a little crammed with furniture. The room service menu is standard Holiday Inn fare except for the "skinny fries" served with the fish and chips - how could you! The WiFi is slow to the point of being useless. I was seeing about 0.2 Mbps download speeds. That's barely enough to get email but too slow for any web surfing. It really needs to be a lot faster if you plan on working in your room. Unfortunately the place is also a bit of a black hole for mobile coverage. 22 June 2014
Rated 5.0 out of 5.0 by Friendly, Welcoming and Relaxed I have been staying with Holiday Inn at Reading South regularly for over 6 years. There are other hotels in the area, but this one consistently has the most friendly staff and is where I feel most 'at home'. I use the hotel facilities including gym, swimming pool, restaurant and bar and get good service in each. I also walk on the sports fields right next door to the hotel and occasionally attend football and rugby matches at Madejski Stadium which is walking distance from this hotel. Staff are responsive and do not take my custom fore-granted. I recommend this hotel 20 June 2014
Rated 5.0 out of 5.0 by improve hospitality Our Holiday Inn expectations are best for hospitality and services, specially the front desk reception must be extra inviting, gold membership is elite and deserve extra hospitality in welcoming and room welcome with fruits which was missing and there was no fresh bottles of water. I was with my big family including four grandchildren and I (as a gold member) had booked two family and one twin rooms and we did not experience that touch of warm welcome which we normally receive. 19 June 2014
Rated 5.0 out of 5.0 by friendly help full staff Very friendly staff, excellent dining and over all experience. The staff go a few steps beyond what is expected to make you feel welcome. 18 June 2014
Rated 5.0 out of 5.0 by Welcoming was warm We had a great grand-daughter brought to the hotel during the morning by her parents. The small play area was well used by her and other children. I had eye-drops needing to be kept in a fridge and staff were very helpful about this. 18 June 2014
Rated 5.0 out of 5.0 by Excllent gym and swimming pool plus very friendly staff Well-trained and very friendly staff made my stay exceptionally comfortable. 15 June 2014
Rated 4.0 out of 5.0 by Good Business Location Hotel Needs some revamping as it looks abit like a 70's motorway station.Very concrete in appearance and needs some design changes to exterior. 12 June 2014
Rated 5.0 out of 5.0 by Always a great hotel My wife and I have stayed at this Holiday Inn during June for the last three years, and have always enjoyed the food and comfortable rooms. 12 June 2014
Rated 5.0 out of 5.0 by Young family friendly Stayed as part of a two night package including two days at legoland. Would highly recommend with small children. From the moment we checked in the children were welcomed (given a colouring/sticker pack each), the nightly cookies and milk were a big hit! Lots of parking available. Kids ate free in the delicious restaurant. Lots of choice for breakfast that even our fussy eaters liked (was included in our deal so no idea how much it cost). Waiting staff went out of their way with, the very smiley Italian waiter was very welcoming. The room is a little dated but spotlessly clean, the house keeping is exceptional. Room is easily large enough to accommodate the double bed and two singles. Plenty of towels in bathroom for us all. You could hear people in the room above a little hence the loss of one star. Would stay here again. Took about 20mins to legoland. 11 June 2014
Rated 4.0 out of 5.0 by MAy/June 2014 Good Stay, very friendly staff. Good Stay, very friendly staff. Good Stay, very friendly staff. 09 June 2014
Rated 3.0 out of 5.0 by Some issues this week. 1) Bathroom not serviced on Wednesday. No apology from housekeeping 2) Bedside and standard lamp both not working 3) TV channels have much interference tonight. For the first time I feel that advantage has been taken and that I have been a little neglected. Perhaps it's because I am here constantly. Ah well, let's hope next week is better.......... 05 June 2014
Rated 5.0 out of 5.0 by great budget stay Stayed for one night on a business trip, very welcoming friendly staff, comfortable well appointed room and a surprisingly good meal in the restaurant. Waiting staff very good and food was tasty and well cooked.....a bit pricy for what it was but the convenience of not having to leave the hotel more than made up for it. Breakfast was very good too so will certainly use Holiday Inn again when I'm looking for a good value quality hotel 05 June 2014
Rated 5.0 out of 5.0 by Polite, friendly Staff The staff were all attentive,friendly and polite. The food in the restaurant was excellent. Very easy to catch a bus outside hotel, to the station for a trip to London. 05 June 2014
Rated 4.0 out of 5.0 by Good friendly service Welcoming service on arrival, restaurant can be busy at night but staff weel versed in providing good service. Breakfast service a bit slow and only a few staff to serve a bust breakfast room especially when bus parties staying. 05 June 2014
Rated 3.0 out of 5.0 by Dissapointing stay We have stayed at many IHG hotels around the world. The service here from most staff was very good. However the hotel let its self down with poor service and unacceptable delays for breakfast. The food was acceptable but the staff were not as proactive with regards to guest needs as we are used to. I was surprised to find that the room had an adjoining door which meant the next room could be easily heard. Overall this hotel did not meet the standards we expect from the IHG brand. 03 June 2014
Rated 5.0 out of 5.0 by family meeting excellent facility, recommended. Cousin lives locally and visited another cousin in bath hospital. 03 June 2014
Rated 5.0 out of 5.0 by fantastic staff all the staff were welcoming and polite - from the front desk to the lady servicing the room 01 June 2014
Rated 4.0 out of 5.0 by Good people, good bedrooms, but... Staff were excellent and attentive. The bedrooms were clean and well-equipped. The two downsides are that the restaurant is furnished like a motorway service area, which is ridiculous given the price they want to charge, and the meeting rooms have to be viewed before use - they're good in many respects, but in our case the sight lines to the screen were very oblique and several delegates couldn't see the screen well. That's partly our agents' fault: the room could hold 50 people theatre style but they just assumed that the front row wouldn't be right up to the speaker's lectern. 30 would have been comfortable. 01 June 2014
Rated 5.0 out of 5.0 by Excellent This was our second stay and we had a great weekend. we were going into London, Adam was very helpful with travel information into London which helped a great deal. Nothing is too much trouble and we will be staying again soon, 21 May 2014
Rated 5.0 out of 5.0 by Very Friendly Staff We stayed at the Holiday Inn as a group of parents with 14 children in total. The staff were extremely helpful and accommodating of the group (especially in the pool area) and we enjoyed our two night stay.... thanks 08 May 2014
Rated 5.0 out of 5.0 by Hospitality second to none If you are looking from a home from home, look no further than The Holiday Inn Reading M4 J11. From the minute you arrive there is a world class welcome waiting for you with smiles, genuine warmth and caring. A relaxing and comfortable place to stay. 08 May 2014
Rated 5.0 out of 5.0 by Care & Comfort In the communal areas, staff are happy, smiling and welcoming. When you close your room door behind you, you can expect cleanliness, comfort and a good nights sleep and the knowledge that if you need anything the staff are only too willing to oblige. 08 May 2014
Rated 4.0 out of 5.0 by Disgusting prices of drinks at the bar This hotel was fine except for one aspect. The price of drinks was absolutely disgusting. For example 1 x large glass of dry white wine (supermarket standard) and 2 packets of plain crisps....£11.90p. Can someone from the management please take the time to contact me and justify this mark up price!! I would have returned for another stay but it is back to the Premier Inn for me where I can get 3 x large wines for £12! 06 May 2014
Rated 5.0 out of 5.0 by Very good, the staff make it. I have stopped at this hotel a number of times and my next reservations are already made. The hotel is a little older than some but don't let that put you off, the welcome is excellent and the interior of the hotel is very good. I have stopped at other Holiday Inn hotels close which were far more expensive and newer but keep coming back to this one due to the warm service and attitude of the staff. First class. 05 May 2014
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