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Rated 4.2 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by nice staff and good service we had a very comfortable stay food good room comfortable all we needed was there friendly staff definatly deserves more than 3 stars 04 July 2014
Rated 4.0 out of 5.0 by good value & service From the Management team downwards all were polite and interested to assist in making the stay as enjoyable and pleasant as possible. All public areas were clean and bright and the service in all areas was swift and obliging. Housekeeping in particular were right on the ball. All in all a good experience which is completely recommendable. 03 July 2014
Rated 5.0 out of 5.0 by Excellent overnight Stay Very comfortable hotel. Bed and breakfast package made it reasonably priced. 03 July 2014
Rated 4.0 out of 5.0 by Spa usage added bonus Got second night cheaper than first night so well chuffed however should have booked hotel in time to get greater discounts. Large hotel all on G Floor which was a bit of a pain until we discovered access to car-park can be accessed half way down corridor. No free wifi however I believe they are getting this organised for mid July 2014. 02 July 2014
Rated 5.0 out of 5.0 by recommended Quite location near the motorway. Good value for money. 02 July 2014
Rated 5.0 out of 5.0 by Fantastic Cannot find a single thing to criticise and I am fussy! From the moment we arrived the lovely receptionist made us feel so welcome. The food was delicious from the bar menu. All staff were polite and went out of their way to help. A great guy at breakfast helped us sort out a trip to Coral Reef. The room was in first class condition and the bed extremely comfortable. A really fab hotel thank you! 02 July 2014
Rated 4.0 out of 5.0 by Don't go anywhere near the western burbs in Ascot week Hotel fine; just two problems, really. Internet access for "gold" & "platinum" - you get the basic, which is barely fast enough to load the hotel's own log-in page, so has no chance with anything else. This is a bit of an issue really, as a business traveller, web access is up there on the requirements list. One of the reasons I use IHG is because they offer free "web access" for "gold" & "platinum" rewards card holders. This isn't really much of an offer if the web access offered is no use. Please sort this, it's a common "feature" with Holiday Inns. Then, in common with pretty much every hotel in the area, prices shot through the roof in Ascot week. Not sure this makes me feel good about using this or any other hotel chain doing this. 02 July 2014
Rated 5.0 out of 5.0 by great service friendly staff. we stayed at the holiday inn june with grandchildren to visit legoland they had a fantastic time they loved the hotel it was a bonus having the swimming pool the staff were child friendly would stay there again.the children would go back as they had a such a good time. good location for legoland only took us 20min. 01 July 2014
Rated 5.0 out of 5.0 by Great week A great week this week with no major issues. Great service from Michael; Deep, Pankaj, Laura, Antonio and Maggie. Towels picked up from the floor and rehung so they were wet but I had spare ones so no real problem 26 June 2014
Rated 5.0 out of 5.0 by Bathrom facilities Bathroom clean and bright but in need of a little basic maintenance. WC cistern handle was loose and functioned poorly. Shower flow control very stiff and difficult to turn off. 26 June 2014
Rated 4.0 out of 5.0 Good all round hotel A good hotel for a business over night stay. Staff all very good Meal was good Will visit again 24 June 2014
Rated 5.0 out of 5.0 by staff I complimented the staff in making our very short stay so relaxing and enjoyable. As I said they provided the level of service I would always expect but is not always delivered by all - on this occasion it was 24 June 2014
Rated 4.0 out of 5.0 by Nice Hotel Hotel looked good, but room was freezing, poor television selection, but room was very clean. 23 June 2014
Rated 4.0 out of 5.0 by Decent room and service The rooms are decent, if a little crammed with furniture. The room service menu is standard Holiday Inn fare except for the "skinny fries" served with the fish and chips - how could you! The WiFi is slow to the point of being useless. I was seeing about 0.2 Mbps download speeds. That's barely enough to get email but too slow for any web surfing. It really needs to be a lot faster if you plan on working in your room. Unfortunately the place is also a bit of a black hole for mobile coverage. 22 June 2014
Rated 5.0 out of 5.0 by Friendly, Welcoming and Relaxed I have been staying with Holiday Inn at Reading South regularly for over 6 years. There are other hotels in the area, but this one consistently has the most friendly staff and is where I feel most 'at home'. I use the hotel facilities including gym, swimming pool, restaurant and bar and get good service in each. I also walk on the sports fields right next door to the hotel and occasionally attend football and rugby matches at Madejski Stadium which is walking distance from this hotel. Staff are responsive and do not take my custom fore-granted. I recommend this hotel 20 June 2014
Rated 5.0 out of 5.0 by improve hospitality Our Holiday Inn expectations are best for hospitality and services, specially the front desk reception must be extra inviting, gold membership is elite and deserve extra hospitality in welcoming and room welcome with fruits which was missing and there was no fresh bottles of water. I was with my big family including four grandchildren and I (as a gold member) had booked two family and one twin rooms and we did not experience that touch of warm welcome which we normally receive. 19 June 2014
Rated 5.0 out of 5.0 by friendly help full staff Very friendly staff, excellent dining and over all experience. The staff go a few steps beyond what is expected to make you feel welcome. 18 June 2014
Rated 5.0 out of 5.0 by Welcoming was warm We had a great grand-daughter brought to the hotel during the morning by her parents. The small play area was well used by her and other children. I had eye-drops needing to be kept in a fridge and staff were very helpful about this. 18 June 2014
Rated 5.0 out of 5.0 by Excllent gym and swimming pool plus very friendly staff Well-trained and very friendly staff made my stay exceptionally comfortable. 15 June 2014
Rated 4.0 out of 5.0 by Good Business Location Hotel Needs some revamping as it looks abit like a 70's motorway station.Very concrete in appearance and needs some design changes to exterior. 12 June 2014
Rated 5.0 out of 5.0 by Always a great hotel My wife and I have stayed at this Holiday Inn during June for the last three years, and have always enjoyed the food and comfortable rooms. 12 June 2014
Rated 5.0 out of 5.0 by Young family friendly Stayed as part of a two night package including two days at legoland. Would highly recommend with small children. From the moment we checked in the children were welcomed (given a colouring/sticker pack each), the nightly cookies and milk were a big hit! Lots of parking available. Kids ate free in the delicious restaurant. Lots of choice for breakfast that even our fussy eaters liked (was included in our deal so no idea how much it cost). Waiting staff went out of their way with, the very smiley Italian waiter was very welcoming. The room is a little dated but spotlessly clean, the house keeping is exceptional. Room is easily large enough to accommodate the double bed and two singles. Plenty of towels in bathroom for us all. You could hear people in the room above a little hence the loss of one star. Would stay here again. Took about 20mins to legoland. 11 June 2014
Rated 4.0 out of 5.0 by MAy/June 2014 Good Stay, very friendly staff. Good Stay, very friendly staff. Good Stay, very friendly staff. 09 June 2014
Rated 3.0 out of 5.0 by Some issues this week. 1) Bathroom not serviced on Wednesday. No apology from housekeeping 2) Bedside and standard lamp both not working 3) TV channels have much interference tonight. For the first time I feel that advantage has been taken and that I have been a little neglected. Perhaps it's because I am here constantly. Ah well, let's hope next week is better.......... 05 June 2014
Rated 5.0 out of 5.0 by great budget stay Stayed for one night on a business trip, very welcoming friendly staff, comfortable well appointed room and a surprisingly good meal in the restaurant. Waiting staff very good and food was tasty and well cooked.....a bit pricy for what it was but the convenience of not having to leave the hotel more than made up for it. Breakfast was very good too so will certainly use Holiday Inn again when I'm looking for a good value quality hotel 05 June 2014
Rated 5.0 out of 5.0 by Polite, friendly Staff The staff were all attentive,friendly and polite. The food in the restaurant was excellent. Very easy to catch a bus outside hotel, to the station for a trip to London. 05 June 2014
Rated 4.0 out of 5.0 by Good friendly service Welcoming service on arrival, restaurant can be busy at night but staff weel versed in providing good service. Breakfast service a bit slow and only a few staff to serve a bust breakfast room especially when bus parties staying. 05 June 2014
Rated 3.0 out of 5.0 by Dissapointing stay We have stayed at many IHG hotels around the world. The service here from most staff was very good. However the hotel let its self down with poor service and unacceptable delays for breakfast. The food was acceptable but the staff were not as proactive with regards to guest needs as we are used to. I was surprised to find that the room had an adjoining door which meant the next room could be easily heard. Overall this hotel did not meet the standards we expect from the IHG brand. 03 June 2014
Rated 5.0 out of 5.0 by family meeting excellent facility, recommended. Cousin lives locally and visited another cousin in bath hospital. 03 June 2014
Rated 5.0 out of 5.0 by fantastic staff all the staff were welcoming and polite - from the front desk to the lady servicing the room 01 June 2014
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