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Rated 4.1 out of 5 by 84 reviewers.
Rated 2.0 out of 5.0 by Dated "understaffed" hotel A patronisingly warm insincere welcome. Poor service in the bar and restaurant. Overpriced cardboard food. Room dated and bathroom grotty rather than filthy. Very few guests but manger apologising for being understaffed. To top it all, was not even asked for cooked breakfast order 25 October 2014
Rated 4.0 out of 5.0 by great night before a busy and important day First time here and it will not be the last, arrived late, but no problems, breakfast went very well and a really good nights sleep especially given the nearness of the road, which I was unaware of until I opened the curtains in the morning - well done 24 October 2014
Rated 3.0 out of 5.0 by Excellent , but... I couldn't fault the hotel as far as staff courtesy and attentativeness are concerned. The bathroom was clean and well provided, but it was clear that nobody had thought to move the large sofa to see what was underneath for some time. Breakfast was well-cooked, delicious and served with friendly, cheerful courtesy. However, neither eggs nor yogurts were available (at breakfast!), nor one or two less important things, hence my heading "Excellent but..." 23 October 2014
Rated 3.0 out of 5.0 by My stay at the Holiday Inn West Reading I stayed at the Holiday Inn West Reading because my son was getting married and this was the venu for the bridgroom's party. I had never stayed at a Holiday Inn but my idea was one of luxury and easy. Although I am British, I have lived in France for 30 years so arriving October 9th and seeing Christmas trees and so on I was a little amazed and had to explain this to my friends. I diverge. One of the first things I saw was FREE INTERNET on the main entrance door and thought 'greeeeaaaaaat'. It was my daughter in law to be who had booked the rooms and although my booking was reasonably easy to find it took a little time to find that of my friends (the receptionist did not understand the French pronounciation of the names) but in the end we found their reservations. The rooms were OK. Bigger than those in other hotels I had stayed in but not really much better decorated. True they have facilities: trouser press, iron (not steam), hairdryer (I am bald) but the towels, there, they were superb! However my room smelt! It smelt of the sewers. I think the bathroom pipes could have been dealt with. I was not the only one who noticed this problem, other members of the party who came into my room noticed the smell - no it wasn't me!!!! I managed to stop the problem by closing the door and buying an odour spray!! This was a pity as I went into at least 5 other rooms and they were fine. I also had a problem with mugs with teastains. This is the sort of thing that the staff could have dealt with. The beer in the bar was NAFF but the food was expensive but OK. I will go to another Holiday Inn just to see if my expectations are not over the top for the price. 21 October 2014
Rated 4.0 out of 5.0 by Great food and service... shame about the price! We have stayed here a few times and the price of the rooms are now becoming prohibitive. The food is excellent and the staff are really friendly and helpful. The rooms are ok but not for the price paid! 19 October 2014
Rated 4.0 out of 5.0 by Really friendly and helpful hotel team It was a real pleasure to stay at the Holiday Inn Reading West on a business trip where the staff were really friendly and courteous. The reception team welcomed me warmly and helped me enjoy my stay. I particularly enjoyed being given a suite for the three nights and relaxing in the friendly bar/lounge. The guest room was superb but the air conditioning system was old and noisy and in need of replacing. 13 October 2014
Rated 5.0 out of 5.0 by Staff were brilliant The staff really made my stay enjoyable. In particular the lady on reception and the restaurant staff were very friendly and helpful. I arrived late in the evening and the restaurant had been turned over ready for breakfast but when I wanted an evening meal it felt like it was no hassle at all to set up a table for me. The room did look a little dated, the bathroom more so but it was clean and comfortable. There is a mini gym which is exactly that - Just a few machines in there such as treadmill, rower, combi weight machine. I was the only one there so this was fine but you wouldn't want more than 2 people in there. I got a wifi code but it really wasn't worth bothering with as in my room I could barely connect and so was unable to work from my room as intended - this was the only downside to my stay. There is good 3g at the hotels location if you have your own dongle/phone to tether to. 13 October 2014
Rated 5.0 out of 5.0 by great service The staff at the evening meal on Friday 26th were very friendly and helpful. We had one member of our party in a wheelchair and she was made to feel very comfortable. Reception staff were helpful giving us extra tea sugar and milk when we mentioned that there was not enough for us (we do like our cup of tea!) The wedding organiser was brilliant and nothing was too much trouble for her even when we suggested using a seat for extra photos - she found a cover for it to save the bride's dress getting dirty. In all a really friendly happy staff making our weekend one to remember with joy. 01 October 2014
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