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Rated 3.9 out of 5 by 169 reviewers.
Rated 3.0 out of 5.0 by Front Desk Staff Needs Work The hotel overall was fine for a Holiday Inn. While trying to check in the hotel clerk took a phone call and completed the phone call instead of putting the call on hold and finishing the check in process. 16 August 2014
Rated 5.0 out of 5.0 by Convenient to Rochester, NY Airport We chose this hotel for its convenience to the ROC airport. This hotel met our expectations of Holiday Inn in most respects. We were not there long enough to experience anything other than our room. One caveat for guests (like us, with heavy luggage): This hotel has NO elevator. The front desk did find someone to help us with our bags as our room was located on the second floor. So, if this is a concern, ask for a room on the first floor when booking. 14 August 2014
Rated 4.0 out of 5.0 by Not Bad Dependable Holiday Inn experience. The only issue we had was a less-than-clean bathroom, something we didn't expect from this line. We arrived and used the bathroom too late to really do anything about it, but hope this will alert them to something that's easily correctable. 13 August 2014
Rated 5.0 out of 5.0 by Always Excellent First time I have been back to this property and it is still excellent. Flo at the front desk always makes me feel welcome and check in was a breeze. Room was clean and spacious, bed super comfortable. Breakfast in the restaurant was great, well prepared food and in generous portions. Was like coming back to see an old friend,, 12 August 2014
Rated 3.0 out of 5.0 by Needs updating Staff and service are good. Hotel is old and desperately needs updating. Dinner was OK. Once the hotel has been updated and the menu is more creative it will be a gem. 12 August 2014
Rated 3.0 out of 5.0 by its okay Needs up dating . no refr. in room and I asked for one . very loud in lobby where people , just sat down and eat food they brought from home in coolers. 11 August 2014
Rated 5.0 out of 5.0 by MY STAY WAS VERY GOOD. THERE WAS NO ASH TRAY IN MY SMOKING ROOM AND I WENT TO THE FRONT DESK FOR ONE AND WAS TOLD THEY HAD NO ASH TRAYS AVAILABLE AT THAT TIME OF THE MORNING. HOWEVER, A FRIENDLY NEIGHBOR WAS NICE TO SHARE ONE WITH ME. 08 August 2014
Rated 5.0 out of 5.0 by Fitness Center, Pool, Jacuzzi, Sauna My experience at HI ROC Airport was excellent. I used the fitness center, pool, jacuzzi, sauna, and business center. The staff was friendly, clean room, clean lobby, and a quiet room for good sleep. The airport shuttle was efficient and the driver was very personable. He stated that he didn't come in the next day until 2pm. I asked, "What if I requested you to take me to the airport in the morning?" and he replied, "I guess I"ll be here." Fun guy. Good overall experience. I'll be staying there again in about two weeks. Thanks HI ROC Airport. 06 August 2014
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