Rated 3.9 out of 5 by 180
Rated 5.0 out of 5.0 by flatfoot retail audit saupervisor
excellent, staff and location was as expected, from previous visits
02 September 2014
Rated 1.0 out of 5.0 by Jenni4128 Ick
Room run down and horrible. Dirty and no elevator. I won't ever stay in this place again . Awful
01 September 2014
Rated 3.0 out of 5.0 by PXXX OK but not up to usual
This hotel has good location and the airport noise is no problem. Overall it is ok but not as nice as some other Holiday Inn Express I have stayed in.
30 August 2014
Rated 2.0 out of 5.0 by tamizin' Inattentive staff
Two floors and no elevators. They do offer to have someone take you luggage up and down the stairs but you do have to wait. The refrigerator froze everything and the staff seemed to not care. I stayed two nights and couldn't wait to get back on the plane. This was my worst Holiday Inn experience and I've stayed at many.
30 August 2014
Rated 5.0 out of 5.0 by lvdon41 comfortable beds
Overall experience was great, breakfast buffet was mediocre at best, not worth the 8 dollars we paid.
29 August 2014
Rated 5.0 out of 5.0 by det821 great place to stay
great, clean hotel with shuttle to the airport, great location and a friendly staff. Very clean and very easy to relax. We stay here every time we fly out of the Rochester airport.
28 August 2014
Rated 5.0 out of 5.0 by laynie17 We always stay here.but
We stay here every time we travel. Its convenient and I have never had a complaint. One issue we had this trip was when our flight returned and we called for shuttle service (we paid to leave our car at the hotel.. a service that used to be complimentary) we were told to get a cab. One desk clerk said that the hotel would pay for the cab.. the other said no.. we would have to pay for it. He said the shuttle was unavailable. After a long flight this was highly distressing (it was midnight) ..only to have the hotel shuttle drive right past us to pick up 2 other people.. The shuttle has more that adequate room to accommodate more than two people..there were three in my group.. so we hitched a ride. I just didn't need the hassle at midnight. Another issue is the lack of an elevator. My husband is very ill and climbing a flight of stairs with a 40 lb suitcase was quite a chore. And there was a golf tournament in town..the entryway all the way to the front desk smelled like a dirty ashtray. It was disgusting. They need to move the smokers away from the main entryway.
We will stay here again but I hope this issue is resolved.
24 August 2014
Rated 2.0 out of 5.0 by Ellwye Too much noise - where are my belongings?
I ended up in a smoking room because nothing else was available. It was my choice to stay there anyway. The hotel makes an effort to mask and eliminate the smoke smell. My clothes and suitcases did not come away smelling like smoke.
But, because I was in a smoking section, I was also in a section with a group of drunk, rowdy, noisy old men who banged doors and shouted all night long. Forget sleep. That probably wouldn't happen in the non-smoking section.
When I left, because I had so little sleep, I left a drawer full of things. When I realized what I'd done, I called the hotel. My belongings hadn't been turned in.That has never happened to me in a hotel before, and it was very disappointing. Just because I forget something doesn't make it the property of anyone else.
Overall, this was the worst experience I've had at a Holiday Inn. My experiences have been generally good. The room was reasonably clean. The staff was generally polite. The bed and pillows were good. But I stay in a hotel to sleep, and I didn't get much sleep the night before a long drive.
22 August 2014