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Rated 4.0 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and good service The restaurant was very good and the staf was friendly 25 July 2014
Rated 4.0 out of 5.0 by Rude Front Desk My group and I arrived very early as we wanted to let them know we were here and to get a sense of the area since it was our first time. Open entering the hotel we were glared at and were told to go away by one particular rude lady at the front desk. She continued to tell me to go away and come back at check in time. I told her I did not secure my room with my credit card and if she could mark on the computer I was here so they would not give my room away since I may be back before 3pm. I then asked her for places to shop and what she recommended. She basically threw a tourist magazine and me and walked away. I realized quickly that this was of no use. I decided to speak to the other very nice/friendly/happy front desk lady and she gave us a list of all the Malls and took the time to recommend the ones she liked. When we did finally check in the same rude lady was there and other friends of ours unknown to our story had the same problem with her. By this time there was a second lady at the front desk and she was very nice and took over. The wait staff was not much better as it looked like we were bothering them. We asked for a picture of water and were told to wait. The continental breakfast was OK. You need more than one toaster! The second day there was less of a variety of food to choose from. The fruit appeared to be from a can was very bland and did not taste like fruit.. The fresh fruit the 1st. Day was great. We required a fridge for our room and there was non to be had. What happened to this being a standard fixture in each room? We were there for a Soccer Tournament and our girls and families were exceptional guests at your hotel. The front desk lady should not be dealing with the public. Thank you 25 July 2014
Rated 3.0 out of 5.0 by comfortable bed and spacious room Everything was great except for the absence of mini fridges in the rooms.The ice machines were constantly running out from the over use of them by the patrons. The continental breakfast was ok,they should have had more variety such as meat or eggs 24 July 2014
Rated 2.0 out of 5.0 by Close to airport but poor staff This is an attractive property located close to the Rochester airport. Unfortunately we had major comfort and security issues that the staff refused to address. 24 July 2014
Rated 4.0 out of 5.0 by Great in restaurant food The in hotel restaurant food was great. At the time of our arrival we decided to have diner in the in house restaurant. There was only one employee serving the tables which took a bit longer to order food but the food was really good. Worth the wait. 24 July 2014
Rated 1.0 out of 5.0 by Dirty and in need of a remodel Hallways and common areas were very dirty - debris not picked up for days. Room was decent but in need of remodeling especially the bathroom. 21 July 2014
Rated 5.0 out of 5.0 by Comfortable bed I usually do not sleep well the first night when I am away from home. But this bed was so comfortable I fell asleep quickly and had a good night sleep. The room was comfortable and clean. I wished there was a fridge already in the room but not a big deal. All areas were clean. The staff was very pleasant. I would definitely stay there again and I would recommend this hotel to family and friends. 17 July 2014
Rated 5.0 out of 5.0 by Great shuttle service We were very pleased with the shuttle service from the airport and then to our rental car company the next day, they even had iced water for everyone in the shuttle van! Clean and comfortable! 15 July 2014
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