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Rated 4.4 out of 5 by 241 reviewers.
Rated 5.0 out of 5.0 by Comfortable in all ways From the front desk personnel to the comfortable bed and clean room, to the included evening meal and hot breakfast, the entire experience was a very comfortable break from our busy schedule. 27 August 2014
Rated 2.0 out of 5.0 by Staff was not very pleasant This holiday inn express is probably one of the worst I have ever stayed in. The staff didn't really care if you were there or not. Being a IHG Gold member, was never acknowledge that I was a member. Was never offered anything as a gold member. I can honestly say that I will never stay there again. 26 August 2014
Rated 5.0 out of 5.0 by Great service Definitely coming back when I am in the Rochester area. 26 August 2014
Rated 5.0 out of 5.0 by great location This hotel is very well kept and location is very convenient to shopping restaurants and the thruway 25 August 2014
Rated 5.0 out of 5.0 by Nice hotel would stay here again, vey good value and excellent location 25 August 2014
Rated 5.0 out of 5.0 by Hallways, room size, badroom size, loud aircondition It was so hard to maneuver the baggage cart to the elevator, hallway and to the room...everything is so tight. not enough room to move around. Elevator location is very inconvenient ..hard to find the elevator...all the way to the end corner. And the ceilings are very low..I felt so claustrophobic inside the building , even inside my room..everything is so tight. Needs to update the interior for the customer to enjoy their rooms. Dining room not too clean, floor was wet because of wet plates. Eggs were watery and beacons were raw. 24 August 2014
Rated 5.0 out of 5.0 by Great Service Quality service as I should expect from the price. 24 August 2014
Rated 5.0 out of 5.0 by Clean, comfortable place to stay Nice rooms, quiet and clean. Good location. First time staying in this area and was pleasantly surprised. 24 August 2014
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