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Rated 4.0 out of 5 by 322 reviewers.
Rated 5.0 out of 5.0 by nice place to stay when in Rockford The staff is very friendly and when asked for assistance on my computer problem, were able to assist me and allow me access to the internet. The rooms are nice and roomy. September 30, 2015
Rated 3.0 out of 5.0 by dirty carpet The carpet was dirty and the tub would not drain. We were told we would get a discount at the hotel resturant but we did not September 28, 2015
Rated 5.0 out of 5.0 by Nice hotel -- very good staff Staff was very friendly and saw that every need was met. Even in the instance of one elevator being defunct, I found the staff to be accommodating with carts, trolleys, etc., and allowing guests to go first. Ashley at the front desk is probably the friendliest person at this hotel!! September 27, 2015
Rated 1.0 out of 5.0 by Worst customer service in 12 traveling years Hotel was dirty, elevators were not working properly when first arrived. Next morning found out no elevators were working. Was on the seventh floor! Had stopped due to driving was bothering my knee I just had surgery on. When I called the desk the staff member stated the elevators were working, stood outside by elevator for 20 min., when a housekeeper stated they were still not working. Painful walk down 7 flights. No apologies were communicated to guests. September 22, 2015
Rated 4.0 out of 5.0 by Nice hotel but, Eleator Slow 7 floors of rooms, one elevator working. Very slow. Nice hike up the six floors , twice for me September 21, 2015
Rated 2.0 out of 5.0 by don't believe what you are told we were at hotel for a bike ride (group of about 500) we asked in advance if working Jacuzzi, were assure there was (which was super important as we were riding in excess of 50 miles a day) when we checked in Jacuzzi was not and did not work for entire 4 days. in addition, holiday week-end with full hotel and they were doing repair work in room next to us on Sunday banging, hammering, etc. for extended period of time. September 20, 2015
Rated 5.0 out of 5.0 by Staff was very nice and helpful Was very satisfied with my stay beds were comfortable and the room was quite. Most of all I like how clean the room was. Every thing worked and did not have to ask for anything. September 17, 2015
Rated 2.0 out of 5.0 by great front staff and rotten elevators The front desk staff were excellent: friendly, pleasant, and helpful. The 2 elevators were entirely incapable of handling the episodic guest transport needed during a group gathering. And then the housekeeping staff was moving clean and dirty linins and the cleaning carts during our specified breakfast period. September 13, 2015
  • 2015-10-06T12:08:39.246-05:00
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