Rated 4.1 out of 5 by 239
Rated 1.0 out of 5.0 by cefwilson Dated and overpriced, but had a redeeming staff member
We stayed here for a soccer tournament. Of all the places we've stayed for soccer weekends, this was the worst. Dated room, lumpy beds, non-functioning, loud air conditioner, the fan in the bathroom sounded like a helicopter landing, the elevators were so slow that we ended up carrying our suitcases up and down five flights, and on top of that, for $130 a night, there was no breakfast or voucher. Typically, when a whole team stays in the same hotel (20+ families) the hotel provides a team breakfast if they do not normally have a free breakfast.
Upon checking out, I politely listed my grievances when I was asked whether we enjoyed our stay. To my surprise, Andrew, the staff member to whom I complained, called me and apologized for a bad experience, and took $20 off our bill. It was still an unpleasant experience,but I admire Andrew for doing something to make it better.
23 April 2015
Rated 5.0 out of 5.0 by WW1Guy HI Rockford, Il
Typical HI room, noise in hall way from soccer kids anoying quit at 1030.
20 April 2015
Rated 1.0 out of 5.0 by Car racer Food
Disappointed that there was no continental breakfast with the room.
16 April 2015
Rated 5.0 out of 5.0 by ScottPisces Really NIce!!!!
The hotel and the staff are extremely professional and genuinely nice. The Hoffman House restaurant attached to the hotel is absolutely amazing! The food was impressive and really good!
This was my first, but not my last, time staying here!
13 April 2015
Rated 2.0 out of 5.0 by GR44 Poor service and unruly kids in the hallway
I have stayed at this hotel before and had better experiences. There were a lot of famalies with teenage kids staying at the hotel and at around 2AM a bunch of the kids were running throughout the hallway making a lot of noise and nothing was done.
When I left the hotel I passed by the front desk and the gentlmen at the front desk made no effort to acknowledge me. Had he done that, i would not be writing this review. I will look for a different place to stay when I am in Rockford in the future.
13 April 2015
Rated 3.0 out of 5.0 by Remain Private Rockford Stay
1. Much sound from other rooms; music and conversations
2. Although it was supposed to be a handicap accessible room, there was a standard tub, not accessible to my wife
12 April 2015
Rated 3.0 out of 5.0 by Dyskenuskn Online booking did not work
We booked while on the road and it took 30 minutes and several personal phone calls to confirm our reservation. First time problem and very frustrating on a night where we had no time to spare.
Also, no recognition for IHG rewards or acknowledgment.
09 April 2015
Rated 5.0 out of 5.0 by Barb103 Great stay
Everything was very nice. Clean. Great Staff. Thanks!
06 April 2015